Transcom
Happiness rating is 59 out of 100
3.5 out of 5 stars.
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Transcom Careers and Employment

Work happiness

Scores based on about 272 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they often learn something at work?
Do people feel their work has a clear sense of purpose?

About the company

  • CEO
    Jonas Dahlberg
  • Founded
    1995
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
    Telecommunications
Learn more

Jobs

You’re seeing all 17 jobs at Transcom because we can’t find any available jobs at Transcom close to Ashburn, VA at the moment.

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Education & Instruction

7 jobs

Salaries

Salary estimated from 344 employees, users, and past and present job advertisements on Indeed.

Benefits

Employees at Transcom have reported receiving these benefits. They will vary by role and location.
Retirement plan
Health insurance
Dental insurance
Vision insurance
Paid time off
Work from home
401k matching
Signing bonus
Flexible schedule
Performance bonuses
Monthly bonus

Rating overview

Rating is calculated based on 1.9K reviews and is evolving.
3.0720172.6320182.5520192.9120202.832021

Reviews

Tier 1 Technical Support in Columbia, SC
on October 11, 2021
It's a job no more no less. Training flies by and they expect you to take calls with customers only a few days into training with very little help. Lunch should definitely be longer for how stressful it can be.
Advisor in Remote
on October 17, 2021
I recently completed training and am now in production. Training was great, very relaxed and informative. The training prepared me for the job. The pay is fair, was recently surprised to receive a bonus incentive that I wasn't expecting. Calls can be draining, but that's with any call center. Definitely among the top positions I've had within a company.
Work From Home Customer Service Representative in Denver, CO
on October 14, 2021
The pay is horrible. If you have a s we question you get an attitude or no response. Dealing with rude customers and rude staff members is not good for anyone.
Tier 1 Technical Support in Seneca, SC
on October 10, 2021
I really do not recall what it was like working for this company. I did not stay long at all only about a month or so. It was not a very memorable experience honestly.
Customer Service Representative in Denver, CO
on October 6, 2021
They are world wide and attendance is hard to maintain. You ask for PTO as the company states, your lucky if you get. I have tried 2-3 times and end up on a waiting list. I end up having to call off, due to never getting approval. In over 2 years working, I was able to schedule and use PTO once.You have a chatroom with your team, but I usually never get answers. I usually find on my own.I love that there is multiple schedules and hopefully get what you need.It can be frustrating, when you've been working and someone just starts and has reached or surpassed you. It seems that if your customers like you, you don't move up to quickly.

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Questions and answers

People have asked 148 questions about working at Transcom. See the answers, explore popular topics and discover unique insights from Transcom employees.

See questions about:

  • Hiring Process
  • Interviews
  • Working Hours
  • Work from Home
  • Salaries
  • Training
  • Benefits
  • Background Check
  • Job Opportunities
  • Office Locations
  • Working Environment
  • Drug Test
  • Shifts
  • Part Time Jobs
  • Promotion

Interview insights

Insights from 106 Indeed users who have interviewed with Transcom within the last 5 years.
Average experience
Interview is easy
Process takes about a day or two

Interview Questions

They asked about how will I handle on the phone if the customer is mad about the bill or the product. They asked about how to pitch for sales. They asked if how long do i want to stay in the company once i got hired.

Shared on February 4, 2020

Transcom locations

What's being discussed at Transcom?

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  • Professional development
    Explore skills and training, pay raises and promotions and management and culture.
  • Mission and values
    Explore company values, community, the relevance of the mission and moving on.
  • PTO and work-life balance
    Explore PTO allowances, work-life balance and flexibility and parental leave.
  • Work from home
    Explore work from home during COVID-19, remote work support and work-life balance.
  • COVID-19 response
    Explore leadership during COVID-19, working conditions and WFH support.
  • article
    What’s it like working at Transcom?
    Published on May 24, 2021

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