Transcom Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great place to try work from home
Customer service agent (Former Employee) –  Plainville, GAApril 30, 2018
if your interested in trying a work form home environment job this is a great place to start full/ part time schedule are available need to be tech savvy
Pros
good starting job for work from home environment
Was this review helpful?Yes 13No 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun place to work .
CSR - Customer Service Representative (Former Employee) –  San Antonio, TXApril 5, 2018
At work by 6:45 to get systems up , taking first call at 7:00 am , helping customer with the with concerns about billing and services. Had management their if need to speak with. Had to work fast and in timely manner,resolved customer issue , let them know about company products and service and what might best fit their needs. The hardest part of job was not being able to satisfy all the customer, the most enjoyable part was the customer was able to satisfy, and the people I worked with , friendly and fun environment.
Pros
the incentives
Cons
them relocating
Was this review helpful?Yes 16No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive fun place to work
Tax representative (Current Employee) –  Islip Terrace, NYMarch 22, 2018
mostly sit in front of a computer.

have access to books to teach yourself. the customeres are nice. location is decent.

paid time off , 401k

nice people, not stressful enviroment
Was this review helpful?Yes 24No 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Closed
Sales to Retention (Former Employee) –  San Antonio, TXMarch 15, 2018
Lost too many clients and they let all their employees go with a 2 week notice. They were very unorganized, paid bonuses and then took them back on next paycheck so you'd be taxed twice on the money. It was horrible.
Was this review helpful?Yes 33No 6Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Transcom was great
Customer Service Representative (Former Employee) –  Lafayette, LAMarch 13, 2018
Transcom was a really relaxed company to work for, on the job training to explain the new products and changes. Unlimited overtime available whenever needed.
Was this review helpful?Yes 23No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Don't apply if you want consistency
Apple Care Technical Support (Former Employee) –  San Antonio, TX 78213March 12, 2018
Their insurance policy is specifically designed to screw you over, they will throw you out if you get sick, and they don't care about your well being. They train you fairly well, they do work with you on your schedule, overall, it's not a bad job, but it's far from humane as you're expected to be a robot.
Pros
Work from home
Cons
You will get fired
Was this review helpful?Yes 39No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Cut throat environment
Tier 1 tech support agent (Former Employee) –  USAMarch 10, 2018
You would think working from home would be stress free, but working as a remote agent, this company has a cut throat mentality, you get no benefits no paid time off, you can never be absent or late or you will lose points. You are not allowed to be sick, you always feels as though you are on a trial, quality is hard to make, the pay is little and management will not support you its either you are in or out. Lastly overtime is Mandatory, you have to do it, you don't have a choice, poor work life balance and very little pay with cheap incentives like 30.00 for bonus.
Pros
working from home
Cons
pay, mandatory overtime, poor bonus structure and unpaid vacation days.
Was this review helpful?Yes 44No 5Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
bad company
Customer Service Rep (Former Employee) –  San Antonio, TXMarch 10, 2018
the company was not good and upper management was no good there is nothing good about transcom except a good headache and will never work for them again
Was this review helpful?Yes 23No 6Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Run and Do not look back
Technical Support Representative (Former Employee) –  Denver, COMarch 2, 2018
From the management to the customers this job was a nightmare, constantly being listened too, customer filling out bad reviews because apple having issues with IOS 11 then you get blamed for the reviews. Basically this is an American sweat work shop, they don't care about you and you have to deal with irate customer all day long
Pros
none
Cons
everything
Was this review helpful?Yes 58No 12Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Why am I being forced to fill this out when it states optional
Apple tech support (Former Employee) –  Work at HomeFebruary 11, 2018
it was good work great folks and good pay. it appears that i did not write enough here and it wont go further.
Again? really? 150 character minimum?
Was this review helpful?Yes 19No 52Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Transitional Workplace
Customer Sales and Service Rep - Chat and Voice (Current Employee) –  San Antonio, TXFebruary 11, 2018
People and Team Leaders were great. I am not happy about the Corporation's decision to terminate operations.

Have recommended employment here to others. Team Leaders coach for improved performance and to improve the workplace.
Pros
Nice Atmosphere. Great Coaching.
Cons
They are Leaving.
Was this review helpful?Yes 5No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Another Call Center that pays nothing, and doesn't care about families
Technical Support Agent (Former Employee) –  Denver, COFebruary 10, 2018
typical call center. They don't care about you and claim they care about the customer. But in all honesty, they don't. They rush you to get off the phone, but some people can't get things done in under 17 minutes. And if you have to call out you are dinged. If you have paperwork from a Doctor or hospital, you are still dinged. Horrible place with very low pay, the only thing that was amazing about this job, was that it was from home.
Pros
work from home
Cons
Everything else
Was this review helpful?Yes 42No 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Family Environment
Training Specialist - Quality Analyst (Current Employee) –  San Antonio, TXJanuary 31, 2018
Management is all over the place. While I was able to advance quickly most stay with in the agent role fighting for the chance or opportunity to move up. I stayed for the experience and the agents.
Was this review helpful?Yes 11No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Decent Job
Full Cycle Recruiter (Former Employee) –  TexasJanuary 25, 2018
This was a decent job. It was just a job not a career. Typical work day included calling prospect employees and interviewing them face to face. Possibly offer a job. I was laid off
Was this review helpful?Yes 5No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I will miss it
Call Center Representative (Current Employee) –  San Antonio, TXJanuary 21, 2018
Working here with the co workers was an amazing run even with the stressful times on the phones but what job doesn't have bad cons. No job is perfect this job was an amazing run as long as it did last and if the place wasn't closing I wouldn't be looking for other jobs I'd be here. Now that's not the point anymore it's time to look at other options and see what the future holds for me. That's why I am here to show you what hard work and determination efforts I am capable of to succeeding at your company.
Pros
The pay, people, food
Cons
Stress
Was this review helpful?Yes 5No 7Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Transcom
At Home Agent (Former Employee) –  Denver, COJanuary 16, 2018
When you log in the calls are non-stop and the customers are always angry for the things they did to their apple products. Pay is not worth the work!!
Was this review helpful?Yes 20No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Customer Service Representative (Work at Home) (Former Employee) –  Work at HomeJanuary 12, 2018
This company was a great place to work although I had to resign to take care of a sick family member. Training was excellent and I did not want to leave the company. I would recommend this company to anyone looking to work from home!
Was this review helpful?Yes 46No 7Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ok Enviroment
Customer Service Representative (Former Employee) –  San Antonio, TXJanuary 4, 2018
As an Mature Early Retired Woman, Transcom is mostly geared for young people. I didn't particularly care for the workfloor, but the training, and trainer were excellent.
Was this review helpful?Yes 21NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unorganized and difficult
Retention Agent (Current Employee) –  Jacksonville, FLJanuary 2, 2018
You have to buy a usb headset, and then the training is 3 weeks with a 2 week nesting period. The training is simply a manager reading the database out loud to a group of 30. Then we had to take tests that didn't cover the same things as what you are taught. The information was unclear, and the instructions were also unclear. If you already have had work at home experience, it won't be that difficult for you. But if you haven't, this job will be a challenge. The learning curve is steep.
Pros
Work from home is always nice
Cons
Difficult to learn the products, and not easy to contact managers.
Was this review helpful?Yes 22No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
ew very bad
Customer Service Representative (Former Employee) –  San Antonio, TXDecember 27, 2017
Very bad work environment, they laid off as much as possible. terrible managers, just all around a bad job. management didn't help. I'm very glad to be out.
Was this review helpful?Yes 26No 5Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Transcom. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 478 reviews
5116
4132
3136
241
153

Ratings by category

3.4Work/Life Balance
3.2Compensation/Benefits
3.1Job Security/Advancement
3.2Management
3.3Culture