Do not work for this company!
Customer Retention Specialist (Former Employee) – Remote – December 6, 2018
I worked for Transcom for about six months before I was terminated. When I first started, I honestly enjoyed the job. I worked in the retention department for Spectrum, and it was great. Then they announced that they were losing Spectrum as a client because Spectrum was doing away with outsourcing their calls (which I still don't believe). At this point, I was moved to their ViaSat project, supposedly as a retention agent. During my short time with ViaSat, my trainer was incredibly unorganized and all she ever did was talk about her cat, Buster. What little training I did receive was not for retention at all. When I started taking calls, they were all technical support calls - no retention. At this point, my mother and grandmother were involved a horrible car collision where my mother nearly died. I had been with the company for six months and was told that due to my tenure, I would be granted two days off to spend with my family. I took the two days and was fired. Terminated because I almost lost my mother. It was absolutely ridiculous and I hope everyone takes this to heart and stays away from this shady company!
The ability to work from home
Short breaks, low wages, expensive benefits, no work life balance, terminated for reasons outside of my control