Transcom Employee Reviews

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5.0
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Great place of employment
CSR Representative (Former Employee) –  Lafayette, LAJuly 17, 2018
Awesome work place. In fact, Transcom supported the community for sure being that it was based locally. This company helped lots of families I was saddened at thw layoff at this company.
Pros
paid overtime, and PTO days!!! Loved it!!
Cons
n/a
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2.0
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4 different supervisors in 3 months....
Technical Support Specialist (Former Employee) –  Columbia, MOJuly 13, 2018
At first, I thought I would really like working at Transcom. Training was very good but once on the floor I felt very alone and to compound the problem I had 4 sups in the first 3 months which made it very hard to build a relationship with your superior.
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3.0
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Starts out OK
Customer Service Representative (Former Employee) –  Work From HomeJuly 11, 2018
But then you are hammered into a puddle every day.

10 hour shifts are mandatory est 11AM to 10PM

Support in chat can be good but can often be ignored for a while.

QA techs are rude, boorish and condescending!

Constant harping on 'follow the article' but 'be original'
Pros
work from home, pay is ok
Cons
Team Leads overloaded, no time for team members
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5.0
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Great Job
CUSTOMER SERVICE REP (Former Employee) –  HomeJuly 4, 2018
Transcom is a great job
They give you all the tools to be successful and they allow you to make mistakes
You work from home, but the pay is not sufficent
Pros
Work form home
Cons
Pay is not competetive for Dallas metro
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1.0
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Worse job experience ever
Bilingual Technical Support Representative (Former Employee) –  MinnesotaJune 20, 2018
This job is a nightmare!! The training it’s so overwhelming, they have so many different programs and you start taking calls without any practice. The mentors will not assist you through a call. The customer will call in, you have no choice but take that call, then you have no idea how to help and you’re expected to have 80% of quality. You have no time to breathe, you lose point if you don’t finish your call perfectly, offering all their services to an angry customer. It’s just absolutely stressful. I started with a group of people and everybody quit.
Pros
To work in your home
Cons
Everything. The pay is low, no benefits, terrible environment, poor management.
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1.0
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Please Read Before Deciding
Tech support (Former Employee) –  At homeJune 7, 2018
This company seems wonderful and by the delusional reviews might sound perfect. However, the only way to get a promotion is to be best friends with your manager and kiss their butts. I worked for this company, had amazing stats and wonderful customer surveys and would’ve never seen a promotion because my supervisor had better friends on our team. They will call you on your days off and send emails to ask you to work overtime. They will change your schedule on your days off and expect you to know. There Are better companies that offer the same at home work at better pay.
Pros
At home
Cons
Everything else.
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2.0
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Work duties
Customer Service Representative (Former Employee) –  San Antonio, TXJune 1, 2018
help the customer with issues and questions, billing information, work orders, installations, sales of products and services, technical support, general information.
Pros
plenty overtime
Cons
poor management
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4.0
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Complicated
Tier1 ios Technical Agent (Former Employee) –  San Antonio, TXMay 20, 2018
It was an interesting place to work. I enjoyed my trainer and classmates. Its very fast paced. Some of the managers could use more training. You have to do a shift bid every 90 days.
Pros
Work from home
Cons
Shift bids are mandatory every 90 days, low pay, poor management
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3.0
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great place to try work from home
Customer service agent (Former Employee) –  Plainville, GAApril 30, 2018
if your interested in trying a work form home environment job this is a great place to start full/ part time schedule are available need to be tech savvy
Pros
good starting job for work from home environment
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4.0
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Productive and fun place to work .
CSR - Customer Service Representative (Former Employee) –  San Antonio, TXApril 5, 2018
At work by 6:45 to get systems up , taking first call at 7:00 am , helping customer with the with concerns about billing and services. Had management their if need to speak with. Had to work fast and in timely manner,resolved customer issue , let them know about company products and service and what might best fit their needs. The hardest part of job was not being able to satisfy all the customer, the most enjoyable part was the customer was able to satisfy, and the people I worked with , friendly and fun environment.
Pros
the incentives
Cons
them relocating
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5.0
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productive fun place to work
Tax representative (Current Employee) –  Islip Terrace, NYMarch 22, 2018
mostly sit in front of a computer.

have access to books to teach yourself. the customeres are nice. location is decent.

paid time off , 401k

nice people, not stressful enviroment
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1.0
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Closed
Sales to Retention (Former Employee) –  San Antonio, TXMarch 15, 2018
Lost too many clients and they let all their employees go with a 2 week notice. They were very unorganized, paid bonuses and then took them back on next paycheck so you'd be taxed twice on the money. It was horrible.
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3.0
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Transcom was great
Customer Service Representative (Former Employee) –  Lafayette, LAMarch 13, 2018
Transcom was a really relaxed company to work for, on the job training to explain the new products and changes. Unlimited overtime available whenever needed.
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2.0
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Don't apply if you want consistency
Apple Care Technical Support (Former Employee) –  San Antonio, TX 78213March 12, 2018
Their insurance policy is specifically designed to screw you over, they will throw you out if you get sick, and they don't care about your well being. They train you fairly well, they do work with you on your schedule, overall, it's not a bad job, but it's far from humane as you're expected to be a robot.
Pros
Work from home
Cons
You will get fired
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2.0
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Cut throat environment
Tier 1 tech support agent (Former Employee) –  USAMarch 10, 2018
You would think working from home would be stress free, but working as a remote agent, this company has a cut throat mentality, you get no benefits no paid time off, you can never be absent or late or you will lose points. You are not allowed to be sick, you always feels as though you are on a trial, quality is hard to make, the pay is little and management will not support you its either you are in or out. Lastly overtime is Mandatory, you have to do it, you don't have a choice, poor work life balance and very little pay with cheap incentives like 30.00 for bonus.
Pros
working from home
Cons
pay, mandatory overtime, poor bonus structure and unpaid vacation days.
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1.0
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bad company
Customer Service Rep (Former Employee) –  San Antonio, TXMarch 10, 2018
the company was not good and upper management was no good there is nothing good about transcom except a good headache and will never work for them again
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1.0
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Run and Do not look back
Technical Support Representative (Former Employee) –  Denver, COMarch 2, 2018
From the management to the customers this job was a nightmare, constantly being listened too, customer filling out bad reviews because apple having issues with IOS 11 then you get blamed for the reviews. Basically this is an American sweat work shop, they don't care about you and you have to deal with irate customer all day long
Pros
none
Cons
everything
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4.0
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Great Transitional Workplace
Customer Sales and Service Rep - Chat and Voice (Current Employee) –  San Antonio, TXFebruary 11, 2018
People and Team Leaders were great. I am not happy about the Corporation's decision to terminate operations.

Have recommended employment here to others. Team Leaders coach for improved performance and to improve the workplace.
Pros
Nice Atmosphere. Great Coaching.
Cons
They are Leaving.
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1.0
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Another Call Center that pays nothing, and doesn't care about families
Technical Support Agent (Former Employee) –  Denver, COFebruary 10, 2018
typical call center. They don't care about you and claim they care about the customer. But in all honesty, they don't. They rush you to get off the phone, but some people can't get things done in under 17 minutes. And if you have to call out you are dinged. If you have paperwork from a Doctor or hospital, you are still dinged. Horrible place with very low pay, the only thing that was amazing about this job, was that it was from home.
Pros
work from home
Cons
Everything else
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3.0
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Family Environment
Training Specialist - Quality Analyst (Current Employee) –  San Antonio, TXJanuary 31, 2018
Management is all over the place. While I was able to advance quickly most stay with in the agent role fighting for the chance or opportunity to move up. I stayed for the experience and the agents.
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Overall rating

3.4
Based on 497 reviews
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3.4Work/Life Balance
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