First off I would eliminate the micromanagement techniques and go back to the basic's because what they have now is not working. Next performance would score higher than pedigree. Too many in management are not experienced and do not know how to think for themselves, they only know what they are told to do is what must be done to achieve a higher pay grade at the cost of stepping on those beneath them. Then I would start working on the dead weight, those that bring nothing to the table but the expectation of a government retirement in twenty to forty years, innovation and radical new thinking needs to happen not sitting in a stagnant cesspool hoping the smell will go away. After all of that, it would be time you invest in equipment that would actually enable the officers to perform their duties instead of playing the guessing game of what's in the bag. State of the art equipment that actually can detect material that would be of threat to the traveling public, by doing this they actually perform a service instead of appearing to make the traveling safer. As in anything in this world, you get what you pay for and the Transportation Security Administration pays their TSO's poverty wage and expect million dollar results.
Professional environment. Disciplined associates. Respectable,focused, and dedication.
Give people more time training on the x-ray machine before they are to be tested.
Answered - TRANSPORTATION SECURITY OFFICER (Former Employee) - Chicago, IL
Listen to my officers more.
Answered - Transportation Security Officer (Former Employee) - Queens, NY
Better break rooms
Answered - Baggage Screener (Former Employee) - Houston, TX
Invest more in your officers.
Answered - TSO (Current Employee) - West Palm Beach, FL