Patient Service Representative (Former Employee) – Williamsville, NY – July 30, 2018
The Williamsville location especially has the worst office staff. The doctors cannot make up their mind on how they want their schedules. The management is awful they don’t know how to run a business successfully and keep the patients happy. Place is treated like a walk in clinic. The girls at the desk would rather be on their cell phones or planning their lunches and after work activities than taking care of the patients and answering the phones. The management looks the other way on anyone who worked there as the former cardiology group. If given the chance again I would have passed on the position when offered.
Patient Service Representative (Current Employee) – Orchard Park, NY – November 9, 2017
The doctors and nurses are great, but the patient is a total afterthought to the business people associated with the practice. If you care about the patients ability to see their doctor in a timely manner, this is not the place for you.