Poor pay, not enough training, unhelpful managers, and anti-social elitist coworkers
Customer Service Representative (Former Employee) – United States – September 5, 2017
Going into work was great for the first couple of days, tons to learn, one-on-one training, and you work for a video game company! Except the training is not in depth enough and the amount of work and responsibility thrown onto you does not justify the pay.
It was the hardest job I had ever done and most of it was due to the lack of internal information and help from the managers. After the first week of basic training, you were expected to learn fast and on your own. Sure you were welcome to ask questions, but when there are other new hires, problems/questions from the regulars, supervisors who have too much on their plate for only 1 or 2 people, and thrown into a cubicle with anti-social people who talk down -you get left behind and just sit there.
The middle and upper management are equally as unhelpful as they deal with constant major issues that make your own completely insignificant. All because their games are built horribly and have constant fundamental problems that cause them to break.
For all the issues you are expected to deal with, and the poor hiring choices management made, 12.50 isn't enough. Not when you can get a job at In'n'Out and make the same money.
Yes its a video game company, but they don't care about their workers and no one should have any desire to work for Trion.
Can play video games on break or lunch.
Poor workplace culture, useless managers, too much responsibility, not enough training