Claim Representative (Former Employee) – Springfield, IL – December 8, 2018
Training was general, not specific to job. Expected to know things without being told. Work load was behind when received and not enough time in day to complete all work. Work load did improve with many extra hours worked, but never fully caught up. Friendly employees, but some management, including my former supervisor did a horrible job - always focused on negative and not helpful with regards to improving.
Claims Examiner II (Current Employee) – San Antonio, TX 78216 – October 1, 2018
This company has a number of good people but management spends too much time micromanaging. The owners dont put any appreciation into their employees, work them extremely hard, set them up for failure and dont compensate well enough. The company's owner claims to be a force in the insurance world but cant afford decent healthcare or salaries to its employees.
Claims Examiner (Current Employee) – United States – September 13, 2018
I have been with the company for 5 years and I must say that this is the most stressful job I have been on. My health has been gone down. The benefits are too expensive for me to afford. For all the work they give they should be paying a lot more. The management and supervisors are very unprofessional. They tell other people’s business and they have their favorites. HR is a joke. So if you have any issues it’s best to keep it to yourself.
Claims Examiner (Former Employee) – Signal Hill, CA – August 22, 2018
They are very focused on closure, whether properly worked or not. They took over files from a closed insurance company because their adjusters did not properly work their file and closed them too early. But that environment has not changed! They just want the closures. The supervisor will get rid of you if she doesn't like you whether you are a good worker or not. Hence, the title. the office started in Santa Ana and then moved to Signal Hills. Unknown why the management is allowing this unfair treatment to employees. However, the workers are very friendly.
Member Service Representative (Former Employee) – Las Vegas, NV – August 15, 2018
The "supervisors" are the worst I've worked with. They claim to look out for the good of the company but are only worried about whose butt to kiss for their next promotion. They promote people who have ZERO experience and those who do have experience are consistently told their "replaceable." You're not allowed to have a life outside of work because you're expected to drop every thing & work over time on a Saturday. If you refuse, you got threatened with a write up. If you want to take time off, good luck! There are so many blackout dates, its nearly impossible but you have to take a mandatory 5 consecutive days sometime in the year otherwise you'll be reprimanded. You never get write ups if you're in trouble, they just fire you.
Claims Assistant (Former Employee) – Alhambra, CA – June 8, 2018
The office environment could be toxic at times. Watching co-workers dying suddenly from heart attacks and stage 4 cancer which was contributed by stress. Working on major project with my team was great when developing new workflows for our division and consistency in how documents are processed. Enjoyed working with my team even though the office politics was extremely stressful.
File clerk (Former Employee) – Alhambra, CA – May 7, 2018
I really enjoyed being a part of this amazing company and learning as much as I could about workers compensation. Branch manager was attentive and very easy going to work together and pull our team together.
Case Management Assistant (Former Employee) – Summerville, SC – April 10, 2018
No communication, respect, or appreciation. The office environment was miserable on a daily basis due to management. I would never and have never recommended anyone to work for this company. I loved my job, but the amount of work that was expected was unbelievable.
I enjoyed working with the client. Management was not desirable.
Claims Adjuster III (Former Employee) – San Antonio, TX – February 27, 2018
Handled lost time claims for 4 employers throughout Texas. Paid weekly indemnity benefits and reviewed medical bills and reports. Filed disputes on various issues when appropriate. Attended hearing at the Division of Workers's Compensation as the need arose. The workplace culture is friendly. I enjoyed working with the clients that were assigned to me and had a good relationship with them. The hardest part of the job was dealing with the supervisor . She could make my life very stressful on any given day, just depended on her mood.
Claims Adjuster (Former Employee) – San Antonio, TX – December 14, 2017
This company has the most astonishingly backward technological culture I have ever seen. The staff is all aging and have not had proper training on use of various tech systems since about 1995. There is a pervasive undercurrent of sexism. The IT department is incompetent.
Operations Manager (Former Employee) – Long Beach, CA – October 4, 2017
A typical day at work was stressful but rewarding, I managed 17 employees who handled claims, the environment was very fast paced but very unorganized. I learned time management, and how to manage conflict and employees. The management didn't offer any training to advance in the company. The hardest part of the job was no matter how well I performed there was no reward or upward mobility. The most enjoyable part of the job was that I was able to help people during a very difficult time of their lives and provide money to individuals during their time of need.
Some employee incentives for example employee picnics
No 401K, Expensive health care, no upward advancement for my position
Claims Adjuster - Indemnity and Medical (Former Employee) – Lake Oswego, OR – July 27, 2017
Tristar was a great company to work for, good manager support and team environment. The only down fall was corporate lack of new client emphasis. Many clients were public entities which required they be bid every few years. With more support from corporate sales team, the Oregon branch has all it needs in management, experience and great adjusters, to succeed as a major competitor TPA and workers compensation provider.
Senior Claims Examiner III (Current Employee) – Concord, CA – June 28, 2017
High caseloads. Below market salaries. Lowest benefits package in area. Poor organization and support overall. Concord office family-style but local Management has no sway w/Corp. Performance not valued - Company loss of accounts and good adjusters are laid off per Co owner greed. Think long & hard if you have options before you accept job here. Dedicated accounts/clients do not equal any job security whatsoever...and worst thing is Company telling client adjuster decided to move on...liars.