Daily planning for the day followed by occasional meetings and then you hit the phones to clients and potential clients. We would try to create a winning situation for our dealer network while helping them learn a better prospective on how to take care of the consumer. Whether it was creating sales, saving accounts, or developing relations you had to grind it out daily about 95% over the phone. Company parties and gathering we great! Medical benefits for yourself and the family were great!
Call Center Customer Representative (Former Employee) – Bee Caves – October 4, 2018
These were amazing people and the company provided amazing benefits. Even though there were some structural changes with management the company stayed focused. The call center was about job duties staying in point and highly structured and the sales and management had a little more freedom and was more relaxed.
Business Development Executive (Former Employee) – Indianapolis, IN – August 27, 2018
The message from upper management doesn't match the behavior of mid-management. There was no work-life balance and the expectations became unreasonable as the pay decreased. Over the last year, the new business philosophies have resulted in high turnover and unengaged employees. The culture changed so dramatically it makes me wonder if the Exec Team truly knows what is being felt in the field.
The travel is awful and exhausting. You are expected to cover about 3000+ miles per month in dealer visits or live in hotels. It is not conducive to people with families and commitments.
Corporate Counsel (Former Employee) – Santa Monica, CA – May 7, 2018
Good perks; management is involved with employees and ensuring good communication. Overall, the company is growing and the offices are great. However, executives need to provide more training and educational opportunities to employees.
Business Development Specialist (Former Employee) – Austin, TX – April 17, 2018
My department's manager changed frequently and as a result, the experience changed often as well. My first manager was by far the best but after that, things started going down hill. The new management did not give us the feeling that we were truly cared for.
Good working environment and an attempt at a fun culture
CSR Lead (Former Employee) – Bee Cave, TX – April 14, 2018
Truecar was a great place to work. The company truly treated me well during my time there. The benefits were amazing. The team that I worked were very supportive and I had learned a tremendous amount of info about how the company worked.
Senior Engineer (Current Employee) – Santa Monica, CA – January 31, 2018
TrueCar is an agile-development focused company with a significant first-mover advantage in negotiated automotive lead solutions. The company compensates its employees quite well and prides itself on its "above normal" compensation package.
However, the company is fairly siloed, with promotions and significant responsibilities given primarily to long-term friends of the senior management. There is very little advancement, promotions, or raises for the majority of the technical staff with a significant amount of churn.
The culture can be very isolating at times with entire divisions taking the blame for mid- and upper-management decisions.
If you find yourself in a well-loved team, however, your TrueCar experience will be great. Many well-positioned employees remain at the company for 5-10 years or more. However, beware of the 2-3 year layoff cycles and wholesale reorganizations.
Awful job experience, work life balance non-existent, poor team collaboration
Sr. Partner Development Manager (Current Employee) – Santa Monica, CA – August 14, 2017
Extreme micromanagement, worked from 9am to often 3am after getting home from work, was not appreciated nor praised for any of my work, despite all my partners having great relationships and positive feedback for me consistently. Some sexist comments made to me. Constant scolding for what I perceived to be going above and beyond - but due to serious control issues on behalf of my manager, my actions in doing so were not recognized as positive. Lack of growth opportunity. Quick turnover due to poor culture. Provided free lunch once a week and had a nice office and a fully stocked kitchen for staff, but I would not recommend working here.
Accounts Payable Specialist (Current Employee) – Santa Monica, CA – May 9, 2017
Overall, the work environment is good, but bad management. A lot of favoritism, lack of communication, and very stressful place to work. It has gotten to a point where I need to find a better suited environment and with better management.
Business Manager (Current Employee) – Santa Monica, CA – August 31, 2016
I've been with TrueCar over 3 years and their overall compensation and benefits are really good, but their not good at managing their talent, let alone their corporate strategy. It's been a lot of up and downs, which makes it difficult to find a groove here, but some may find it exciting as things are always changing. Don't expect much reward working here unless you're in 'the club'.
Free lunch once a week, great benefits, great pay, great location
Poor company culture and morale, poor work life balance, no stability, very 'boys club' environment
Database guy (Former Employee) – Santa Monica, CA – August 31, 2015
it used to be ok company to work for now it is pretty bad; management and hr had always been bad, impersonal and not interested in what we, employees had to say; it caused alienation and disconnect, all free food and "events" that were supposed to create a cohesive workforce seems like plastic substitute for what this company was really lacking: a SOUL
it paid well
you as an individual do not matter and are very dispensable
Account Manager (Current Employee) – Santa Monica, CA – January 30, 2014
Typical day is extremely busy doing account maintenance I learned Car Dealership overall sales operations Management was not very helpful or insightful to promote growth My co-workers were all very pleasant to work with making it fun. Hardest part of the job is to constantly wait for someone else to finish doing their job for me to finish mine. At some point I have decided to do everything myself which can be overwhelming at times. I enjoyed learning every aspect of the processes for every department and had great ideas to improve them.