I fell in love with the feeling you get when a member calls in with a problem, and you can hear the concern in their voice. After a few open ended question, we’re able to figure out the cause of the issue or the need of the member. By asking open ended questions and preforming account research I discovered the member paid over five hundred dollars in credit card loans monthly. Truliant offers debt consolidation loans which s decreases the over all amount the member pays out aiding in the elimination her overdraft fee’s as well as gives the member some extra funds. The best part of the job was genuine appreciation and the sound of relief in the member’s voice.