Questions and Answers about Trustco Bank

Here's what people have asked and answered about working for and interviewing at Trustco Bank.

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19 questions

Reasonable pay. Stop the account goals, makes for a Wells Fargo Situation. Hire more people so each branch is FULLY staffed, so one is not working uncompensated overtime, as there is no OT pay, which means ADP time punches are altered. Ma agers get no OT and work between 46 and 58+ hrs. Per week. Requested you attend networking functions, but be prepared to pay out of pocket. Sometimes they reimburse, but mostly they decline it. You can apply for 1 branch position, be hired for a different branch location, then be sent to another county to cover due to understaffing. For 2 days, then mid day sent somewhere else, you cant follow up with customers. Good luck! Get resume experience and get out before your life is sucked out of you.

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Updated to 5 days a year sick time in 2018.

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If you are a manager they're are no annual raises. Or any type of raises. You would need to move to a higher tiered branch and that isn't as easy as it sounds.

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Well for starters i would hire new people with little banking knowledge and pay them more. Especially when it means they are get more if not equivalent, to a person who has been with the company for more then 5 to 10 years. Also i would insist training the assistant managers right away like the tellers go through. As oppose to throwing them right into a branch with zero knowledge. Regardless of their schooling background training is a must. Also aless harsh pay scale should be enforced. As a pose to trying to find anything and everything you can not to give a fair raise to the employees. Possibly also offering a less complicated way of taking time off might stem a llwer employee turnover. The customers on a regular want to see the same faces. They want to feel comfortable and at home with the people/place that handles their money. I strive to know my customers and to make them feel like family everytime. If trustco cared about being a hometown bank this would be what they needed to get it done. Also being alittle more online would help attract new age customers and less paper use might help the environment as well.

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Trustco Bank will not have a future. They will not have employees to work the branches if they do not change. I do not know a single person who actually enjoys working for this company.

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Listen to your managers how they have been struggling due to Bas management by branch admin.

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The pay is was awful.

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If you drive

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Yes but may have to travel 1.5 hrs to 3 hrs one way. Plus do not expect to get reimbursed for all the mileage. They will deduct 50 miles per travel

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It took about a month for whole process.

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