Questions and Answers about Trustco Bank

Here's what people have asked and answered about working for and interviewing at Trustco Bank.

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19 questions

Get rid of the 3 strikes policy. That’s just managing through fear. It works short term, but forces people to get desperate to make their goals and start looking for new job. Plus give attainable goals. Trustco is not chase or other big bank where you have many transactions in a day. Most of the day ends with 4 or 5 customers only. Plus show some empathy towards employees for example 19-20 inches snow and you decide not to close.

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If you are a manager they're are no annual raises. Or any type of raises. You would need to move to a higher tiered branch and that isn't as easy as it sounds.

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You get 6 days/year. However, if you use them, any of them, it will count against you in your annual review.

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Well for starters i would hire new people with little banking knowledge and pay them more. Especially when it means they are get more if not equivalent, to a person who has been with the company for more then 5 to 10 years. Also i would insist training the assistant managers right away like the tellers go through. As oppose to throwing them right into a branch with zero knowledge. Regardless of their schooling background training is a must. Also aless harsh pay scale should be enforced. As a pose to trying to find anything and everything you can not to give a fair raise to the employees. Possibly also offering a less complicated way of taking time off might stem a llwer employee turnover. The customers on a regular want to see the same faces. They want to feel comfortable and at home with the people/place that handles their money. I strive to know my customers and to make them feel like family everytime. If trustco cared about being a hometown bank this would be what they needed to get it done. Also being alittle more online would help attract new age customers and less paper use might help the environment as well.

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Listen to your managers how they have been struggling due to Bas management by branch admin.

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The pay is was awful.

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If you drive

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Conservative stable company

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Yes but may have to travel 1.5 hrs to 3 hrs one way. Plus do not expect to get reimbursed for all the mileage. They will deduct 50 miles per travel

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It took about a month for whole process.

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