Trustco Bank Employee Reviews

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a dead end for anyone trying to make a name for themselves
Bank teller (Former Employee) –  Schenectady, NYDecember 5, 2018
unless you have connections you will be treated as expendable by all upper management. they say they promote from within but thats only so they can pay you less then hiring someone new to the company
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Horrible place to work/ never unless desperate
Branch Manager II/ MTG Originator (Former Employee) –  New York, NYNovember 30, 2018
Nothing like low morale than a regional manager to throw you under the bus...High staff turn-over says a lot about a company. employees are tired of being thrown under the bus to make a division head "look good" blamed for things they have no control over, training is sub-par to non and then the expectations are great; new employees do make more than existing employees, but don't expect a raise, mention of such will get you written up, It's viewed as a resume and experience builder place; all the while the bank brags about its financial success whilest the CEO is the highest paid CEO in the Capital Region. Nally a thanks in return, for making him a multi-millionaire, to the lowest level of employees. Acting manager is the most underpaid underappreciated position- all the responsibilities and headaches and goals of branch manager with the pay of a new teller higher. Then there is the unpredictable schedule! You could be in 4 branches a week, sometimes 2 in a day. if less than 25 miles EACH way, they do not compensate milage... but if more, a meager $0.35/mile . Some managers do not work travel time into a schedule when traveling to branches other than a home branch, so be sure to add 7-10 hours uncompensated to your work hrs. Saturday hours 8:30-1:30. but not allowed to have an additional day off during week. although you are expected to work 2 Saturday's on, 1 off, the short staff and constant schedule change had me work almost every Saturday for 4 months. online banking is more than enough to be desired- staff spends a lot of (wasted) time apologizing to customers for the online  more... banking that is not updated, and fails to give an accurate account balance throughout the day.
Managers are the one to get fired for anyone's mistake. They don't train them to function well in the branch. Most outdated system, still using calculators to post deposit, that too it's not live. Managers are fire every few months as they cannot meet their goals , well they don't have adequate coverage to make business calls. Was running the branch just with 1 teller, hardly any lunch coverages either. Do not work for this company. All promises are big lie. No one is happy. They do not pay your accrued vacation day if fired. They did not pay me in full either for my work hrs.
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Pros
Made few good friends
Cons
Low pay, extremely low staff, hostile work place, bad branch administration
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3.0
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Decent job but low pay
CUSTOMER SERVICE COORDINATOR (Current Employee) –  Longwood, FLNovember 22, 2018
Pretty easy job and relatively stable, but low pay, with not much room for advancement in Florida, since corporate offices are in upstate New York. People working in FL are good though.
Pros
Pretty regular hours
Cons
Low pay
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3.0
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Careful financial management, and high quality personal service
TEMPORARY ASST. GENERAL MANAGER (Former Employee) –  Albany, NYNovember 13, 2018
Today, Trustco Bank has 148 branch locations, 53 of which are in the state of Florida. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the bank specializes in residential mortgage lending.
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1.0
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Unproductive workplace with a negative CEO and Higher Management
Compliance Coordinator (Former Employee) –  Scotia, NYOctober 23, 2018
A day at work was different every day. As a compliance coordinator, I was forced to create Compliance reports, which would then have all the negative and non-compliance stuff redacted out by a former co-worker. They like to hide everything under the rug.
Compliance is next to impossible to follow for frontline staff. Procedures and Policies are non-existent and impossible to follow. The CEO is the worst to work for manner wise, and unethical.
Pros
Family day, once a year.
Cons
Healthcare, lack of work/life balance, low pay, unable to move up
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4.0
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Easy work and good pay
Mortgage Loan Processor (Former Employee) –  Albany, NYOctober 18, 2018
It’s a nice stable job to have with lots of benefits. The company is a great company overall, but like most places they care little for their employees. The management is horrible!
Pros
Lots of benefits
Cons
Horrible management
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5.0
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Very fun place to work
Teller (Current Employee) –  Hoosick Falls, NYOctober 3, 2018
Typical day is not very hectic but can be fast paced. Calm environment and great coworkers to work with. Would recommend this job to anyone trying to get into the banking world.
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4.0
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Great place to work
Trustco Bank Head Teller (Current Employee) –  Clermont, FLSeptember 17, 2018
Lots of training available and all staff willing to help with questions.
Great people to work with and the culture of the bank is family friendly.
There are lots of opportunity to progress.
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4.0
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Hometown Bank
Branch Manager (Former Employee) –  Schenectady, NYSeptember 16, 2018
Had a great time at trustco. my one complaint would have been that other managers called out frequently and i was usually asked to cover so it meant driving more than i anticipated. this wasnt the banks fault more so the other managers.
Pros
free checking account, climate controlled environment
Cons
suit and tie gets old
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Very friendly atmosphere
Teller (Former Employee) –  Niskayuna, NYAugust 23, 2018
had a lot of fun with customers and staff. Made a lot of new friends and learned a lot of financial advice from both the company and customers.........
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2.0
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poor experience
Branch Manager (Former Employee) –  Delmar, NYAugust 23, 2018
management was not as supportive as other places. There were great relationships developed, however the stress of the position outweighed everything else
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Horrible
Customer Service Representative (Former Employee) –  Rockland County, NYAugust 18, 2018
Racist is the first thing i’ll mention about this place. Then favoritism. They don’t pay you you’re overtime unless your manager request it. All everyone does is gossip about other branches. It’s so messy & unprofessional
Pros
Easy work, easy paycheck
Cons
Everything other than easy work and easy paycheck
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3.0
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Low Pay, low moral
Acting Branch Manager (Current Employee) –  DOWNSTATE Region NYAugust 13, 2018
It is said, you get more honey from sugar than you do with vinegar. There's a lot of vinegar here. Nothing like low morale than a regional manager to throw you under the bus...High staff turn-over says a lot about a company. employees are tired of being thrown under the bus to make a division head "look good" blamed for things they have no control over, training is sub-par and then the expectations are great; new employees do make more than existing employees, but don't expect a raise, mention of such will get you written up, - thereby keeping you from any hope for one. It's viewed as a resume and experience builder place; all the while the bank brags about its financial success whilest the CEO is the highest paid CEO in the Capital Region. Nally a thanks in return, for making him a multi-millionaire, to the lowest level of employees. Acting manager is the most underpaid underappreciated position- all the responsibilities and headaches and goals of branch manager with the pay of a new teller higher. Then there is the unpredictable schedule! You could be in 4 branches a week, sometimes 2 in a day. if less than 25 miles EACH way, they do not compensate milage... but if more, a meager $0.35/mile is given if you were not scheduled to report there initially, otherwise it is on you. Some managers do not work travel time into a schedule when traveling to branches other than a home branch, so be sure to add 7-10 hours uncompensated to your work week. 1/2 hour ONLY UNPAID lunch, but unless you leave the building (if you have a enough staff to do so) and turn off your cell phone so  more... as not to be contacted by staff with questions, you have an interupted lunch . Saturday hours 8:30-1:30. but not allowed to have an additional day off during week. although you are expected to work 2 Saturday's on, 1 off, the short staff and constant schedule change has acting and assistant managers working every Saturday. - of course only FULL managers get a $50 Saturday compensation bonus, that no one else gets...
It's a great place for a mortgage or refi loan- but the personal checking and savings accounts and CD rates have little to offer a customer compared to other banks... and the online banking is more than enough to be desired- staff spends a lot of (wasted) time apologizing to customers for the online banking that is not updated, and fails to give an accurate account balance throughout the day. It's 2018- real time in banking means something, and a banking app should work as it is intended. If I didn't know better, one could argue it is designed with the intention to misinform the customer so fees could be charged...
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Pros
steady paycheck
Cons
low pay, low morale, unpredictable last minute schedule changes, no travel compensation-expect lots of personal vehicle miles
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3.0
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Not a pleasant experience for me
Assistant Branch Manager/ Quality Assurance (Former Employee) –  Glenmont, NYAugust 4, 2018
Somethings at Trustco Can be very misleading. I thought it would be a better experience for me. I was treating very rudely by my staff, and upper management did nothing to solve the issue. After reporting certain things to them. They did nothing to the people that I had the issue with, but instead moved me to another dept.
Pros
N/a
Cons
N/a
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2.0
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Good job for those with no experience
Branch Manager (Former Employee) –  Ballston Lake, NYJuly 20, 2018
Life at trustco is very stressful and somewhat unorthodox. You should be ready to work off-the-cuff with no or little training and almost for free. the revolving door is a constant there
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4.0
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Easy, but slow paced
Teller (Current Employee) –  Central FloridaJuly 19, 2018
Easy job, but slow paced. Coworkers are very nice. Advancement opportunities are available, as they truly promote from within, but salaries are sub-par.
Pros
Great co-workers
Cons
Low pay scale compared to other banks
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1.0
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Only to learn
Head Teller (Former Employee) –  Orlando, FLJuly 18, 2018
Only to learn, this bank. It is the most demotivating thing that I have been able to see in my life, they have no culture of retaining the employee. Everything is extremely bureaucratic and if you work in Florida you must be the creep of the FL Branch Admin to be taken into account, they pay newly hired people much more than the oldest staff, not at all ethical
Pros
Coworker, Enviroment, Managers
Cons
Very bad salarys out to market
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No no nope
head teller (Former Employee) –  New York StateJune 14, 2018
If you're a man you advance pretty quickly within the company. They also start men at a higher wage than women as well. It's a shame really because most of the management team are men with female assistants that do most of their work for them and fix their mistakes.
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2.0
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Toxic Work Environment
Head Teller (Former Employee) –  Orlando, FLJune 10, 2018
Originally happy was hired but unfortunately was toxic workplace. Manager was very rude all day long. I had to leave; not going to be harassed at a job. Hopefully, it will change; I reported it.
Pros
good benefits
Cons
toxic training and work environment
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Do not work here unless you are desperate!
Branches (Former Employee) –  New YorkMay 22, 2018
Employee turnover is sky high. They are always short of people and have to scramble every day for coverage. It is the most screwed up place I have ever worked. It is a culture where you better just do your job...no time for cross training. Low pay, no benefits until after 90 days. Health plan is weak. It is a company where one family has majority ownership so they pay themselves big stock dividends. Executives also pay themselves well and treat themselves to expensive off site events. Everyone else below the executive level gets crumbs. Because all the money is spent on executives, they have no money to spend on the bank. Equipment is old (remember the old manual teller machines? Yup, they've got them). Computer systems, hardware and software are not current.
Pros
Occasional free lunch
Cons
Poor management, poor morale, low pay, weak benefits
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Overall rating

3.0
Based on 153 reviews
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