Trustco Bank Employee Reviews

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5.0
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Good work place with high apportunitues
Branch Manager (Current Employee) –  Albany, NYMarch 17, 2019
It’s amazing place to work in , working with competitive invironment and supportive management and values , career place not job place , and good experience place
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1.0
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Bsa
BSA Analyst (Former Employee) –  Schenectady, NYMarch 16, 2019
This company is a joke. They ask for a 4 year degree for several jobs, in which they balked at matching the $19.50 per hour I was currently making. They said it’s entry level, I responded since when did entry level require a Bachelors Degree. Management is a joke, people conducting interviews have no idea how to do their job. They don’t respect anyone, and behave as if we are in a depression right now. Go to any other bank, you will get better money, better shifts and better advancement opportunities.
Pros
None
Cons
Low wages, incompetent management
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5.0
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Trustco
ASSISTAN BANK MANAGER (Current Employee) –  Troy, NYMarch 7, 2019
Nice place to work. They take in consideration employees happinests. Is a slow pace environment so if you like to be setting all day this es the job for you
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3.0
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Slow-paced, attention to detail, customer interactions daily
Head Teller (Former Employee) –  Cobleskill, NYFebruary 28, 2019
Trustco was an enjoyable employer at the Branch level. Customer interactions daily and attention to detail were imperative. The hardest part of the job was the slow-pace (did not work in a busy branch). The most enjoyable part of the job was the daily customer interactions.
Pros
Enjoyed co-workers, customers
Cons
Sales expections - very slow branch
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3.0
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I made friends!
Bank Teller (Former Employee) –  Winter Springs, FLFebruary 27, 2019
The people I worked with were lovely and the job wasn't stressful, but the pay is not enough to survive off of unfortunately, because I did enjoy working at Trustco.
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2.0
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Stepping Stone
Branch Manager (Former Employee) –  Saratoga County, NYFebruary 26, 2019
Easy to get a job and learn the basics if you really want it, but definitely not worth the frustration from customers and especially upper management.
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2.0
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Promising Job
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  NYFebruary 21, 2019
On paper, this job is a great start for many. However, the opportunities to advance are very mixed and the communication is not the best between lower wage employees and the higher ups.
Pros
Comfortable Schedule
Cons
They pick favorites
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1.0
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Overall horrible place to work
Customer Service Representative (Former Employee) –  NYJanuary 19, 2019
***DO NOT WORK HERE***
If you enjoy working for a CEO who does not care about his employees, then this job is for you. You are made to feel like you are valued, but you’re constantly threatened or fired without explanation. I wish I would have listened to the reviews people posted on here and never even took the job.
The higher ups do not listen to your concerns and 98% of the time do not even return a phone call. The culture at Trustco Bank is corrupt, to say the least.
You will work hours that benefit the company and not your personal life, you most likely won’t even be doing the job that you’re hired for, and they will send you to other branches without question.
Trustco Bank does not care about you, as long as their needs are filled. You are just another number to this company.
Pros
The CEO gives you a $15 gift card during the holidays
Cons
Literally everything
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1.0
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Not worth it!
Management (Current Employee) –  NyJanuary 5, 2019
Trustco talks non stop about how much employees are valued and this is so far from true. Did 6 day work weeks, lowest pay in the industry and management that is uneducated at nearly every level. Save yourself the grief, you will not be happy I promise you.
Pros
Kind employees in most branches.
Cons
Pay, hours, minimal time off, uncaring branch administration
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1.0
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a dead end for anyone trying to make a name for themselves
Bank teller (Former Employee) –  Schenectady, NYDecember 5, 2018
unless you have connections you will be treated as expendable by all upper management. they say they promote from within but thats only so they can pay you less then hiring someone new to the company
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1.0
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Horrible place to work/ never unless desperate
Branch Manager II/ MTG Originator (Former Employee) –  New York, NYNovember 30, 2018
Nothing like low morale than a regional manager to throw you under the bus...High staff turn-over says a lot about a company. employees are tired of being thrown under the bus to make a division head "look good" blamed for things they have no control over, training is sub-par to non and then the expectations are great; new employees do make more than existing employees, but don't expect a raise, mention of such will get you written up, It's viewed as a resume and experience builder place; all the while the bank brags about its financial success whilest the CEO is the highest paid CEO in the Capital Region. Nally a thanks in return, for making him a multi-millionaire, to the lowest level of employees. Acting manager is the most underpaid underappreciated position- all the responsibilities and headaches and goals of branch manager with the pay of a new teller higher. Then there is the unpredictable schedule! You could be in 4 branches a week, sometimes 2 in a day. if less than 25 miles EACH way, they do not compensate milage... but if more, a meager $0.35/mile . Some managers do not work travel time into a schedule when traveling to branches other than a home branch, so be sure to add 7-10 hours uncompensated to your work hrs. Saturday hours 8:30-1:30. but not allowed to have an additional day off during week. although you are expected to work 2 Saturday's on, 1 off, the short staff and constant schedule change had me work almost every Saturday for 4 months. online banking is more than enough to be desired- staff spends a lot of (wasted) time apologizing to customers for the online  more... banking that is not updated, and fails to give an accurate account balance throughout the day.
Managers are the one to get fired for anyone's mistake. They don't train them to function well in the branch. Most outdated system, still using calculators to post deposit, that too it's not live. Managers are fire every few months as they cannot meet their goals , well they don't have adequate coverage to make business calls. Was running the branch just with 1 teller, hardly any lunch coverages either. Do not work for this company. All promises are big lie. No one is happy. They do not pay your accrued vacation day if fired. They did not pay me in full either for my work hrs.
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Pros
Made few good friends
Cons
Low pay, extremely low staff, hostile work place, bad branch administration
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3.0
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Careful financial management, and high quality personal service
TEMPORARY ASST. GENERAL MANAGER (Former Employee) –  Albany, NYNovember 13, 2018
Today, Trustco Bank has 148 branch locations, 53 of which are in the state of Florida. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the bank specializes in residential mortgage lending.
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1.0
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Unproductive workplace with a negative CEO and Higher Management
Compliance Coordinator (Former Employee) –  Scotia, NYOctober 23, 2018
A day at work was different every day. As a compliance coordinator, I was forced to create Compliance reports, which would then have all the negative and non-compliance stuff redacted out by a former co-worker. They like to hide everything under the rug.
Compliance is next to impossible to follow for frontline staff. Procedures and Policies are non-existent and impossible to follow. The CEO is the worst to work for manner wise, and unethical.
Pros
Family day, once a year.
Cons
Healthcare, lack of work/life balance, low pay, unable to move up
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4.0
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Easy work and good pay
Mortgage Loan Processor (Former Employee) –  Albany, NYOctober 18, 2018
It’s a nice stable job to have with lots of benefits. The company is a great company overall, but like most places they care little for their employees. The management is horrible!
Pros
Lots of benefits
Cons
Horrible management
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5.0
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Very fun place to work
Teller (Current Employee) –  Hoosick Falls, NYOctober 3, 2018
Typical day is not very hectic but can be fast paced. Calm environment and great coworkers to work with. Would recommend this job to anyone trying to get into the banking world.
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4.0
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Great place to work
Trustco Bank Head Teller (Current Employee) –  Clermont, FLSeptember 17, 2018
Lots of training available and all staff willing to help with questions.
Great people to work with and the culture of the bank is family friendly.
There are lots of opportunity to progress.
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4.0
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Hometown Bank
Branch Manager (Former Employee) –  Schenectady, NYSeptember 16, 2018
Had a great time at trustco. my one complaint would have been that other managers called out frequently and i was usually asked to cover so it meant driving more than i anticipated. this wasnt the banks fault more so the other managers.
Pros
free checking account, climate controlled environment
Cons
suit and tie gets old
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1.0
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Very friendly atmosphere
Teller (Former Employee) –  Niskayuna, NYAugust 23, 2018
had a lot of fun with customers and staff. Made a lot of new friends and learned a lot of financial advice from both the company and customers.........
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2.0
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poor experience
Branch Manager (Former Employee) –  Delmar, NYAugust 23, 2018
management was not as supportive as other places. There were great relationships developed, however the stress of the position outweighed everything else
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1.0
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Horrible
Customer Service Representative (Former Employee) –  Rockland County, NYAugust 18, 2018
Racist is the first thing i’ll mention about this place. Then favoritism. They don’t pay you you’re overtime unless your manager request it. All everyone does is gossip about other branches. It’s so messy & unprofessional
Pros
Easy work, easy paycheck
Cons
Everything other than easy work and easy paycheck
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Overall rating

2.9
Based on 162 reviews
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3.1Work/Life Balance
2.4Compensation/Benefits
2.6Job Security/Advancement
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2.8Culture