Trustco Bank Employee Reviews

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Very fun place to work
Teller (Current Employee) –  Hoosick Falls, NYOctober 3, 2018
Typical day is not very hectic but can be fast paced. Calm environment and great coworkers to work with. Would recommend this job to anyone trying to get into the banking world.
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Great place to work
Trustco Bank Head Teller (Current Employee) –  Clermont, FLSeptember 17, 2018
Lots of training available and all staff willing to help with questions.
Great people to work with and the culture of the bank is family friendly.
There are lots of opportunity to progress.
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Hometown Bank
Branch Manager (Former Employee) –  Schenectady, NYSeptember 16, 2018
Had a great time at trustco. my one complaint would have been that other managers called out frequently and i was usually asked to cover so it meant driving more than i anticipated. this wasnt the banks fault more so the other managers.
Pros
free checking account, climate controlled environment
Cons
suit and tie gets old
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Very friendly atmosphere
Teller (Former Employee) –  Niskayuna, NYAugust 23, 2018
had a lot of fun with customers and staff. Made a lot of new friends and learned a lot of financial advice from both the company and customers.........
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poor experience
Branch Manager (Former Employee) –  Delmar, NYAugust 23, 2018
management was not as supportive as other places. There were great relationships developed, however the stress of the position outweighed everything else
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Horrible
Customer Service Representative (Former Employee) –  Rockland County, NYAugust 18, 2018
Racist is the first thing i’ll mention about this place. Then favoritism. They don’t pay you you’re overtime unless your manager request it. All everyone does is gossip about other branches. It’s so messy & unprofessional
Pros
Easy work, easy paycheck
Cons
Everything other than easy work and easy paycheck
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Low Pay, low moral
Acting Branch Manager (Current Employee) –  DOWNSTATE Region NYAugust 13, 2018
It is said, you get more honey from sugar than you do with vinegar. There's a lot of vinegar here. Nothing like low morale than a regional manager to throw you under the bus...High staff turn-over says a lot about a company. employees are tired of being thrown under the bus to make a division head "look good" blamed for things they have no control over, training is sub-par and then the expectations are great; new employees do make more than existing employees, but don't expect a raise, mention of such will get you written up, - thereby keeping you from any hope for one. It's viewed as a resume and experience builder place; all the while the bank brags about its financial success whilest the CEO is the highest paid CEO in the Capital Region. Nally a thanks in return, for making him a multi-millionaire, to the lowest level of employees. Acting manager is the most underpaid underappreciated position- all the responsibilities and headaches and goals of branch manager with the pay of a new teller higher. Then there is the unpredictable schedule! You could be in 4 branches a week, sometimes 2 in a day. if less than 25 miles EACH way, they do not compensate milage... but if more, a meager $0.35/mile is given if you were not scheduled to report there initially, otherwise it is on you. Some managers do not work travel time into a schedule when traveling to branches other than a home branch, so be sure to add 7-10 hours uncompensated to your work week. 1/2 hour ONLY UNPAID lunch, but unless you leave the building (if you have a enough staff to do so) and turn off your cell phone so  more... as not to be contacted by staff with questions, you have an interupted lunch . Saturday hours 8:30-1:30. but not allowed to have an additional day off during week. although you are expected to work 2 Saturday's on, 1 off, the short staff and constant schedule change has acting and assistant managers working every Saturday. - of course only FULL managers get a $50 Saturday compensation bonus, that no one else gets...
It's a great place for a mortgage or refi loan- but the personal checking and savings accounts and CD rates have little to offer a customer compared to other banks... and the online banking is more than enough to be desired- staff spends a lot of (wasted) time apologizing to customers for the online banking that is not updated, and fails to give an accurate account balance throughout the day. It's 2018- real time in banking means something, and a banking app should work as it is intended. If I didn't know better, one could argue it is designed with the intention to misinform the customer so fees could be charged...
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Pros
steady paycheck
Cons
low pay, low morale, unpredictable last minute schedule changes, no travel compensation-expect lots of personal vehicle miles
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Not a pleasant experience for me
Assistant Branch Manager/ Quality Assurance (Former Employee) –  Glenmont, NYAugust 4, 2018
Somethings at Trustco Can be very misleading. I thought it would be a better experience for me. I was treating very rudely by my staff, and upper management did nothing to solve the issue. After reporting certain things to them. They did nothing to the people that I had the issue with, but instead moved me to another dept.
Pros
N/a
Cons
N/a
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Good job for those with no experience
Branch Manager (Former Employee) –  Ballston Lake, NYJuly 20, 2018
Life at trustco is very stressful and somewhat unorthodox. You should be ready to work off-the-cuff with no or little training and almost for free. the revolving door is a constant there
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Easy, but slow paced
Teller (Current Employee) –  Central FloridaJuly 19, 2018
Easy job, but slow paced. Coworkers are very nice. Advancement opportunities are available, as they truly promote from within, but salaries are sub-par.
Pros
Great co-workers
Cons
Low pay scale compared to other banks
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Only to learn
Head Teller (Former Employee) –  Orlando, FLJuly 18, 2018
Only to learn, this bank. It is the most demotivating thing that I have been able to see in my life, they have no culture of retaining the employee. Everything is extremely bureaucratic and if you work in Florida you must be the creep of the FL Branch Admin to be taken into account, they pay newly hired people much more than the oldest staff, not at all ethical
Pros
Coworker, Enviroment, Managers
Cons
Very bad salarys out to market
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No no nope
head teller (Former Employee) –  New York StateJune 14, 2018
If you're a man you advance pretty quickly within the company. They also start men at a higher wage than women as well. It's a shame really because most of the management team are men with female assistants that do most of their work for them and fix their mistakes.
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Toxic Work Environment
Head Teller (Former Employee) –  Orlando, FLJune 10, 2018
Originally happy was hired but unfortunately was toxic workplace. Manager was very rude all day long. I had to leave; not going to be harassed at a job. Hopefully, it will change; I reported it.
Pros
good benefits
Cons
toxic training and work environment
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Do not work here unless you are desperate!
Branches (Former Employee) –  New YorkMay 22, 2018
Employee turnover is sky high. They are always short of people and have to scramble every day for coverage. It is the most screwed up place I have ever worked. It is a culture where you better just do your job...no time for cross training. Low pay, no benefits until after 90 days. Health plan is weak. It is a company where one family has majority ownership so they pay themselves big stock dividends. Executives also pay themselves well and treat themselves to expensive off site events. Everyone else below the executive level gets crumbs. Because all the money is spent on executives, they have no money to spend on the bank. Equipment is old (remember the old manual teller machines? Yup, they've got them). Computer systems, hardware and software are not current.
Pros
Occasional free lunch
Cons
Poor management, poor morale, low pay, weak benefits
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Not a good place to work
Assistant Branch Manager (Former Employee) –  Port Orange, FLMay 18, 2018
The part I like the most was the customers. But management and higher ups let you know you are disposable. Not a good environment to work in. The pay was a lot lower than the average for the job position.
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Good employer
Branch Manager (Former Employee) –  Winter Garden, FLMay 18, 2018
Very nice employer, fun environment, nice coworkers, nice and fast expenses reimbursement, very good goals payment system in place,
a nice networking environment
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Trustco Bank - would recommend
Assistant Branch Manager (Former Employee) –  Schenectady, NYMay 7, 2018
Trustco Bank was a great company to work with. The staff members were very nice and helpful. There are many great opportunities to grow within the company. Overall, it was a very friendly and customer-centric environment.
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Easy Enviornment
Teller (Current Employee) –  NYMay 5, 2018
Customers are loyal and very friendly. Not your average bank. May need to find work to do to let the day go by. Has the best rates on institutions products.
Pros
Benefits
Cons
Pay, Advances, Raises
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Stay away!
Branch Manager/Mortgage Originator (Former Employee) –  FLApril 23, 2018
The pays are awful, and it is really slow. Good luck getting any help or even any responses from upper managements. The bank is so outdated in term of technology, and even customers don't like Trustco bank. Nobody know who is Trustco Bank since they don't market any of their products due to being cheap. They expect you meet monthly goals without breaking any sweat. Also, retail lending dept and operations consists of people who don't know what they're doing which make your job more frustrating.
Pros
None
Cons
Everything
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good place to work
Bank Teller I (Former Employee) –  Guilderland, NYApril 4, 2018
when i worked there the first time i was luckey to have two managers i like. enjoyed working with the coworkers i had, learned a lot about the banking world
Pros
good hours
Cons
pay was not so good
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