Acting Branch Manager (Current Employee) – DOWNSTATE Region NY – August 13, 2018
It is said, you get more honey from sugar than you do with vinegar. There's a lot of vinegar here. Nothing like low morale than a regional manager to throw you under the bus...High staff turn-over says a lot about a company. employees are tired of being thrown under the bus to make a division head "look good" blamed for things they have no control over, training is sub-par and then the expectations are great; new employees do make more than existing employees, but don't expect a raise, mention of such will get you written up, - thereby keeping you from any hope for one. It's viewed as a resume and experience builder place; all the while the bank brags about its financial success whilest the CEO is the highest paid CEO in the Capital Region. Nally a thanks in return, for making him a multi-millionaire, to the lowest level of employees. Acting manager is the most underpaid underappreciated position- all the responsibilities and headaches and goals of branch manager with the pay of a new teller higher. Then there is the unpredictable schedule! You could be in 4 branches a week, sometimes 2 in a day. if less than 25 miles EACH way, they do not compensate milage... but if more, a meager $0.35/mile is given if you were not scheduled to report there initially, otherwise it is on you. Some managers do not work travel time into a schedule when traveling to branches other than a home branch, so be sure to add 7-10 hours uncompensated to your work week. 1/2 hour ONLY UNPAID lunch, but unless you leave the building (if you have a enough staff to do so) and turn off your cell phone somore... as not to be contacted by staff with questions, you have an interupted lunch . Saturday hours 8:30-1:30. but not allowed to have an additional day off during week. although you are expected to work 2 Saturday's on, 1 off, the short staff and constant schedule change has acting and assistant managers working every Saturday. - of course only FULL managers get a $50 Saturday compensation bonus, that no one else gets... It's a great place for a mortgage or refi loan- but the personal checking and savings accounts and CD rates have little to offer a customer compared to other banks... and the online banking is more than enough to be desired- staff spends a lot of (wasted) time apologizing to customers for the online banking that is not updated, and fails to give an accurate account balance throughout the day. It's 2018- real time in banking means something, and a banking app should work as it is intended. If I didn't know better, one could argue it is designed with the intention to misinform the customer so fees could be charged...less
low pay, low morale, unpredictable last minute schedule changes, no travel compensation-expect lots of personal vehicle miles
Assistant Branch Manager/ Quality Assurance (Former Employee) – Glenmont, NY – August 4, 2018
Somethings at Trustco Can be very misleading. I thought it would be a better experience for me. I was treating very rudely by my staff, and upper management did nothing to solve the issue. After reporting certain things to them. They did nothing to the people that I had the issue with, but instead moved me to another dept.
Head Teller (Former Employee) – Orlando, FL – July 18, 2018
Only to learn, this bank. It is the most demotivating thing that I have been able to see in my life, they have no culture of retaining the employee. Everything is extremely bureaucratic and if you work in Florida you must be the creep of the FL Branch Admin to be taken into account, they pay newly hired people much more than the oldest staff, not at all ethical
head teller (Former Employee) – New York State – June 14, 2018
If you're a man you advance pretty quickly within the company. They also start men at a higher wage than women as well. It's a shame really because most of the management team are men with female assistants that do most of their work for them and fix their mistakes.
Branches (Former Employee) – New York – May 22, 2018
Employee turnover is sky high. They are always short of people and have to scramble every day for coverage. It is the most screwed up place I have ever worked. It is a culture where you better just do your job...no time for cross training. Low pay, no benefits until after 90 days. Health plan is weak. It is a company where one family has majority ownership so they pay themselves big stock dividends. Executives also pay themselves well and treat themselves to expensive off site events. Everyone else below the executive level gets crumbs. Because all the money is spent on executives, they have no money to spend on the bank. Equipment is old (remember the old manual teller machines? Yup, they've got them). Computer systems, hardware and software are not current.
Assistant Branch Manager (Former Employee) – Port Orange, FL – May 18, 2018
The part I like the most was the customers. But management and higher ups let you know you are disposable. Not a good environment to work in. The pay was a lot lower than the average for the job position.
Assistant Branch Manager (Former Employee) – Schenectady, NY – May 7, 2018
Trustco Bank was a great company to work with. The staff members were very nice and helpful. There are many great opportunities to grow within the company. Overall, it was a very friendly and customer-centric environment.
The pays are awful, and it is really slow. Good luck getting any help or even any responses from upper managements. The bank is so outdated in term of technology, and even customers don't like Trustco bank. Nobody know who is Trustco Bank since they don't market any of their products due to being cheap. They expect you meet monthly goals without breaking any sweat. Also, retail lending dept and operations consists of people who don't know what they're doing which make your job more frustrating.
Bank Teller (Current Employee) – Orlando, FL – March 23, 2018
The management was so poor, especially for the Part-Time workers. When I applied for the job I applied to be a PM Teller because I have school in the morning. But instead, I was always scheduled in the morning.
Bank teller (Current Employee) – New York, NY – March 9, 2018
I love what I do as a teller but there is way too much drama at Trustco Bank. There is always someone out to get you. It is a good place to work, but just make sure you don't say too much. The job is challenging, but we still use sharp machines. Trustco is very behind on technology unlike any other bank. They also do not pay enough for what you have to deal with.
Teller Supervisor (Current Employee) – Massachusetts – March 7, 2018
Basically worst company to work for ever. Higher up will tell you they care over and over to try to convince you of this fact because their actions speak loud and clear of the opposite! Am getting so fed up that as soon as another option is available I will be leaving!
HEAD TELLER (Former Employee) – Albany, NY – February 28, 2018
They pay very low wages and are not very willing to give raises when it comes time for you to get a raise. They also love to to keep the branches understaffed so a typical work day is busy and stressful.
Assistant Branch Manager (Current Employee) – Glenville, NY – February 4, 2018
More of a sales role than I realized. You have to pay your dues as the beginning and the pay is pretty low, along with their retention rate. The people you work work are very nice although not too much diversity in the upper management part of the bank.