Fast-paced, great continuous training
Debt Collector (Former Employee) – Schaumburg, IL – May 15, 2018
Auto-dialer and call transfers from over seas (because collections companies are not allowed to have auto-dialers for cell phones, they hired an overseas team to verify and transfer calls). Pay was okay, but you really had to work hard. Training, however, was great. I sat down with my supervisor about once every other week and reviewed calls, went over strategies, KPI, etc. If you are open to suggestions, their training was excellent. They also had "in call" training, where remote supervisors would listen in on a call, then afterwards, let you know how they think it went (once or twice a week).
The worst part was the hours, a couple nights a week and Saturdays were mandatory. They even went to mandatory Sundays toards the end, but due to the Sabbath, I was able to be exempt, but I specifically had to bring up the fact that it was illegal to make me work on the Sabbath.
Always talking to someone, so a lot of opportunity to make money. Great training.
Horrible schedules, switched to a work at home environment, commission could be better for how stressful it is.