Customer Service Representative (Current Employee) – Tempe, AZ – October 11, 2018
I'm glad I applied for tsys and got hired on. it took almost 2 months but worth the wait. My previous employer was horrible..i gave them 9yrs and the last 5 yrs wasted. I never got the chance to move up. I worked hard for someone else's gain. I gave up. At first, I was nervous because Tsys was a more technical than what I'm used to..but I'm nationally certified in customer service so I got that part down. Trainers are awesome and very welcoming. My boss is the best boss by far. I have learned so much in the past year and got my first raise! It's laid back but professional environment. Benefits are great! Im not judged or put down if I need help, everyone will support. I feel like im at the right business. I can see myself growing within the company further.
Benefits, pay, work environment, managers, skills, training
Fraud Analyst (Former Employee) – Columbus, GA – October 4, 2018
• Reviewed customer accounts for the prevention and detection of possible fraud for preferred and small business clients • Completed inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity • Reviewed performance data to monitor and measure productivity, goal progress and activity levels • Handled escalated calls, to ensure issue resolution and customer satisfaction • Exceeded KPIs such as AHT, client surveys, internal quality monitoring, and adherence through weekly development
Mission-driven culture with a friends and family feel
HR Business Partner, Merchant Segment (Former Employee) – Tempe, AZ – September 27, 2018
Overall, TSYS Acquiring Solutions in Tempe, AZ has a "Great Place to Work" culture. Employees rate it highly for a "friends and family" feel. Peer-to-peer camaraderie is an important part of the work experience, and a big reason why people stay. Compensation is not real competitive within the local market, resulting in a higher than average attrition rate for that reason. Leadership is generally ok, but there's low accountability and a long performance management timeline for those who are not good leaders. Reductions in force in the recent past have also created a flight of the best talent.
Fraud Analyst (Current Employee) – McDonough, GA – September 20, 2018
The job seems all sweet in the beginning but once you start the real work and you think this is something I can do until retirement you start getting treated badly by managers you even hear associate managers gossiping about team members. The managers don’t know how to do their job so don’t even ask for help. They will get on to you about the smalles my little issue. You get written up about everything it gets the bills paid but not all money is good money going home and stressed from a job that really don’t care if you see you kids or family be my guest
Associate Director IT Incident Management (Former Employee) – Columbus, GA – September 14, 2018
Overall the experience at TSYS was great. Intelligent co-workers with problem solving skills in information technology. Management was fair in the sense the company was going through a re-organization and had misplaced skill-sets in leadership positions. A typical day was "Run-Run-Run", which suits my personality and preference in the work place.
Customer Service Representative I (Former Employee) – Columbus, GA – September 10, 2018
*Stressful *A lot of times would get overwhelmed with the high call volume *Was overwhelmed with being forced to work 4 hours of over time every week and at one time had reached an additional 8 hour a week
Helped me become a multi-tasker
Was over worked, didn't offer enough pay, was very mentally draining
Inside Sales Representative (Former Employee) – Omaha, NE – September 10, 2018
TSYS allowed their employees to work independently and teach others when needed, without being frowned upon. Employees were given the opportunity to take classes threw the TSYS university when they wanted to learn new technology being introduced either by Credit card companies or Point of sale systems.
provided constant training classes to keep you up to date with the changing market
Merchant Adocate Outside Sales (Former Employee) – Indian Wells, CA – August 22, 2018
Wonderful company to work for! Lots of travel, has a wonderful insight of how to manage new accounts and help merchants who are incurrent contracts traps to help reduce interest rates to save their businesses money. All areas within the company work as one big team making job production an ease. Never felt left in the dark when I ran against a situation I didn't understand, there was ALWAYS a quick answer or reply and or a resolution. Amazing Company!
Customer Service Representative I (Current Employee) – Columbus, GA – August 15, 2018
I work in the credit card department, and based off of what I’ve heard from other employees in different areas, ours is the easiest to work in. You get maybe 1 or 2 difficult customers per day, compared to 10 or more in other departments. The benefits are really good, and that includes healthcare, vision, and dental. And you have the option to have them a part of your healthcare plan. My manager is great. He’s very patient and always willing to listen and help out. But, it is a call center. So it can get emotionally and mentally frustrating.