Customer Service Representative I (Current Employee) – Columbus, GA – August 15, 2018
I work in the credit card department, and based off of what I’ve heard from other employees in different areas, ours is the easiest to work in. You get maybe 1 or 2 difficult customers per day, compared to 10 or more in other departments. The benefits are really good, and that includes healthcare, vision, and dental. And you have the option to have them a part of your healthcare plan. My manager is great. He’s very patient and always willing to listen and help out. But, it is a call center. So it can get emotionally and mentally frustrating.
Long-term Position - Good benefits - Supportive Management
Training Specialist / Customer Srvc Rep. (Former Employee) – Tempe, AZ – August 5, 2018
I was able to work with this company for 14 years. Longevity was nurtured by providing many opportunities, in many fields, and locations. Benefits included 401k, Stock, and PTO. Performance reviews were consistent, and fairly-administered. Management worked to support growth, both in advancement, and salary.
TSYS is a great place for high school graduates to build a future with a great career.
Card Services, Machine Operator (Current Employee) – Columbus, GA – August 1, 2018
Productive and overall fun place to work, This company works around your school schedule, paying some of your tuition with a 3.0 GPA. This company provides healthcare insurance and overall great benefit package.
Operations Representative (Current Employee) – Broomfield, CO – July 29, 2018
Not worthy of a review. The hourly wage is not up to the load and skill required to do the job. Management is clueless on what the processes are. The company states, on its website, they are a "people company" but not the people who work there
Customer Service Representative (Current Employee) – Columbus, GA – July 28, 2018
I must say TSYS is a good company for those who enjoy call center positions. I personally don't enjoy working in call centers hence the reason I didn't initially apply for the call center position. I applied for a different position however a recruiter pulled my app and offered customer service rep position. I was desperate for full-time employment at the time so I accepted the offer thinking I if I at least got in the door I would be able to apply for another position. I've been told different requirements for applying for another position, either one or two years in a position before applying for another. The company I take calls for have the rudest customers. Quality listens to and grade calls as well as supervisors. It's almost like being watched by the FBI whereas I truly understand being sure CSRs are doing their jobs according to policy and providing sufficient customer service it's really not that serious to screen capture and monitor absolutely everything employees are doing on each call. If one has given a reason to be monitored so closely I totally get it, but if one is/has been doing their job proficiently then why should they be constantly watched like children. Benefits are the ONLY thing I like about the job.
Customer Service Rep (Former Employee) – Columbus, GA – July 28, 2018
TSYS is a good place to work. The staff was great as I learned the system, The instructors are good with taking the time to train you their products. They do offer raises maybe during the quarterly raises.
Customer Service Representative II (Former Employee) – Columbus, GA 31904 – July 20, 2018
My typical day started at TSYS at 8:00am Monday-Thursday and Saturdays. The hardest part about the job was occasionally getting overwhelmed. The most enjoyable part about the job was the friendships I developed. What I learned doing my career at TSYS even if you work your hardest you can not please everyone.
Senior Programmer/Analyst (Former Employee) – Marietta, GA – July 8, 2018
TSYS takes care of its customer as well as its people. TSYS provides its team with proper training and support group. Projects at TSYS are well planned, and tested. Management is big on planing and providing social events. TSYS acknowledges you as its asset.
Customer Service Representative (Former Employee) – Columbus, GA – July 6, 2018
Easy, relaxed, and not too stressful. Customers were fashion callers so they made their payments online. I learned how to properly answer phone and greet the customers. The hardest part of the job has to be the review with your supervisor. The good part is it's a nice environment.
I enjoyed working with TSYS Merchant Services. On a typical day with TSYS I started out reading e-mails and returning calls. I would then call on the bank or credit unions assigned to me. I would also throughout the day, call on the referrals that were givenn to me. Later in the afternoon I would return to my office and write up contracts and answer e-mails and calls once again.
Great job for customer service with great benefits
CSR - Customer Service Representative (Current Employee) – Columbus, GA – July 2, 2018
I have been working here almost 2 years. Good job . Has perks as far as benefits , good training and willingness to assist. Supervisors are okay , some are good , some are bad but overall they are here to help. The only thing bad I would say is schedule changes. You change ever 3-4 months which is hard for people with children and how they go about scheduling but overall its fair as long as you come to work. You get a raise every 4-6 months . Its overall a good job , get vacation , paid off time. I would recommend it if you are a people person and can deal with rude customers. You have to have patience. Overall , its okay .
Vacation time, Pdo time, Great training, Nice workers
Customer service (Former Employee) – Columbus, GA – June 29, 2018
typical day 30 calls in a work day assisting clients with different projects, point system, great management team , hardest part is there is no hard part, most enjoyable part working there is sitting on the phone helping people with their accounts