Responded to members inquiries in the most efficient manner.
• Collected and documented all details of member interaction (inquiry, comments and information) into the Tufts Health operating system.
• While logged in the phone queue, demonstrated expertise of job functions by minimizing call handle times, by actively listening, and probing providers - more ... during the initial call to determine the purpose of the call.
• Professionally educated providers on Tufts Health’s policies and procedures and how to effectively interact with Network Health to optimize the member’s experience.
• D ... - less