Member Service Representative (Former Employee) – Watertown, MA – June 22, 2018
Responded to members inquiries in the most efficient manner. • Collected and documented all details of member interaction (inquiry, comments and information) into the Tufts Health operating system. • While logged in the phone queue, demonstrated expertise of job functions by minimizing call handle times, by actively listening, and probing providers during the initial call to determine the purpose of the call. • Professionally educated providers on Tufts Health’s policies and procedures and how to effectively interact with Network Health to optimize the member’s experience. • Demonstrated working knowledge of all information and updates pertaining to new and/or changes to existing: products, procedures, customers, across all business lines. • Researched and provided information regarding, but not limited to, claims/reimbursement, eligibility, benefits, provider contract status, clinical/authorization procedures, online reference materials such as provider manual and payment policies.
Unparalleled Benefits in a Relatively Relaxed Corporate Culture
Behavioral Health Intensive Care Manager (Former Employee) – Watertown, MA – June 12, 2018
The culture at Tufts Health Plan is fairly fast-paced, but rather than feeling stressful, it usually feels exciting. The leadership are forthcoming about changes in healthcare and in our jobs and are very reassuring in times of tumult (such as a certain political regime change a few years ago). The benefits the company offers are amazing, with my personal favorites being pet health insurance and on-site massages.
HEDIS Coordinator (Former Employee) – Watertown, MA – June 7, 2018
At Tufts, although often expected to meet deadlines in a timely manor, has a very relaxed and understanding culture. The cafeteria makes lunch easier to access and offers healthy food at great prices! Overall great atmosphere.
VOLUNTEER (Current Employee) – Quincy, MA – May 1, 2018
I volunteer at Tufts Health Plan, every time I went we go to a festival, event, park, grocery store, ect. and give out gift bags and pamphlets. Which I had to stock and stuff all those bags prior the day before and also during the event. We would tell passerbys and anyone interested about Tufts and get them to try to switch there health plan over to Tufts. I learned how to work in a fast paced enviroment. The hardest part of the job was when we ran out of gift bags and I had to restock them, while people were lining up for a bag. The most enjoyable part of the volunteering was the people i worked with and meeting new people. Overall I think that this was a good experience for me.
Business Systems Analyst (Former Employee) – Medford, MA – April 30, 2018
It was a fine company to work for. Management was constantly balancing a lack of head count with urgent business and compliance priorities. The perks were not all that great, but the atmosphere among the employees was inclusive and amicable, a foxhole mentality. People legit cared about each other and helped each other out.
Staff Accountant (Former Employee) – Waltham, MA – April 24, 2018
Health Benefits were top notch. Vacation time and PTO was standard. 40-50 hour work weeks in accounts were normal. Management could have been more upfront with organizational health before layoffs occurred.
Senior Strategic Marketing Manager (Current Employee) – Watertown, MA – April 24, 2018
The people at Tufts Health Plan are amazingly kind and thoughtful of their customers and their clients. They are really behind in some technology though that makes it hard when the bend over backwards to say "yes" to a client and they really don't have the systems in place to do it--and then everything becomes a work around or a potential huge issue.
Claims Processor (Former Employee) – Watertown, MA – April 18, 2018
Tufts health plan is not a worker friendly employer. I worked in the claims department for over 4 years and the training was horrific. It is a set up for failure as they have a audit team that audits for any mistakes you make and without proper training you will will fail. Tufts uses a system from 1988 to process claims and it doesn't work very well. The system makes mistakes that you will be blamed for and you will have no way around it. Their pay rate well, it's not good either and do not expect a raise or a bonus its not going to happen. As soon as you start speaking up they will find a way to get rid of you. The management team starting with the director of claims does not have a clue on how to get a proper system in place as far as too better the employee and working environment. Working from home is a joke you will be in the office more then you should. I worked with people who worked for tufts 15+ years and scared to lose their job everyday they work. Very stressful working conditions.
Customer service representative for the seniors (Former Employee) – Watertown, MA – April 11, 2018
This was a temp assignment for me and the company itself is pretty decent and can be fast paced on its busy days. The agency that recruited me and sent me to the position, was not my kind of agency to represent. I did not feel supported as I did with other agencies.
Specific to tufts health public plans (marketing dept)
Marketing Manager (Former Employee) – Watertown, MA – April 4, 2018
I used to work in the marketing department for public plans. It was rated the lowest morale for the entire organization. There was constant change and misdirection. The team was demeaned all the time. THPP makes less money than counterparts on the enterprise side for the same or more work. Managers are a constantly changing or getting fired and it's very unstable. A lot of false promises made to all.
gym, company culture, social events
thpp culture is not the same as the enterprise, managers are given impossible tasks
Claims Assistant (Former Employee) – Watertown, MA – April 4, 2018
Management were seldom prepared with effective strategies for increasing workload and shunned employee ideas in meetings. Staff collaboration was always persistent and dedicated. I enjoyed the company culture.
Department Intern (Former Employee) – Watertown, MA – March 13, 2018
I enjoyed the time I spent as a temp at Tufts Health Plan. From what I learned from various permanent employees, there is a serious problem with some of the managerial branches at this company. As I came to understand a lot of the managers are older and planning to retire with the next few years. A lot of the departments have stagnated as a result of said managers not wanting to "rock the boat" and make the, in some cases, necessary changes to create a conducive work environment for the employee's they supervise.
Sr. Full Stack Dot Net Developer (Former Employee) – Watertown, MA – March 9, 2018
I consider lucky to work with the company, providing exceptional opportunity to learn new technologies. The managers have the flawless operation of where want the company to go. Definitely would recommend for starters looking to make a career in IT.