Tunstall Americas Employee Reviews

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5.0
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Fast paced
Customer service representative (Current Employee) –  Long Island, NYJanuary 18, 2019
Ideal part time employment. Company allows for paid time off and 401k benefits. Satisfactory working environment.Employees sit for most of the day so you don’t get much exercise. Overall a good working experience.
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1.0
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Dirty and No type of support what so ever
Customer Service Agent (Former Employee) –  Long Island, NYJanuary 17, 2019
The supervisors have their own clicks they refuse to work with you it’s very inconsistent . They expect you to do things that are above your pay and it’s mandatory to work holidays, just horrible.
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1.0
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Not a fun place to work
Costomer Service Representative (Former Employee) –  Pawtucket, RIJanuary 16, 2019
Working at tunstall was horrible, the hiring team they smile in ur face, but they are back stabbing phonies they fire you as fast as they hire you, also the managers are phoney they tell you not to use the computers for personal use, but they are the ones on the computer ordering cloths, easter stuff ,shoes, christmas stuff ect. They also use their phones every chance they get. They don't practice what they preach, and they don't know how to train the workers right. There are bed bugs and roaches, no wonder every desk has food in the draws it's stinks and very discusting. OSHA should close that place down. So I suggest not working there.
Pros
Horrible place to work during lunch or break you have to provide your own fork, spoon, dish, and cups they don't provide anything for the workers, but want them to work like dogs..
Cons
Shorts breaks, not a good place to learn work ethics, management needs to get more training before becoming trainor's themselves.
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2.0
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management
Customer Service Representative (Former Employee) –  Long Island, NYJanuary 1, 2019
If management were not so bad/hard it would be a great place to work besides the day to day downsides that arrises and the continuous fixing that had to be done for all computers.
Pros
flexible
Cons
horrible computers
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1.0
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Lame company
Customer Service Representative (Former Employee) –  Pawtucket, RIDecember 21, 2018
So much drama managers don’t even stay, people get fired for no reason, you pick of phone calls for rude people, drs are rude, breaks go by fast, mangers talk to you which ever way they want and they don’t get in trouble
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5.0
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Fun and produtive
Customer Service Rep (Former Employee) –  Long Island City, NYOctober 23, 2018
I leave Tunstall thankful. Being a member of this company has allowed me to provide for my family. I thank this company for providing so graciously. Now, it is time for me to provide in other ways, via my presence. As tunstall moves forward I move forward as well, toward a continued commitment to my family.
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2.0
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Not a good place to work
Phone Operator (Former Employee) –  Pawtucket, RIOctober 9, 2018
I dont recommend it. Not a good place to work. Too much work and not enough workers. They audit your calls but dont give raises. I would never work there again. Great job experience as far as the work you do. Gives you knowledge of medical terminology.
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2.0
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Company has a lot of potential. Not the right people to help the company reach it.
CSR - Customer Service Representative (Current Employee) –  Pawtucket, RIOctober 5, 2018
The company needs to remove and replace a lot of the staff at the Pawtucket, RI. location. From as low as most of the newest hires to as high as the "Executive Assistant" to the company. Who, by the way, is extremely disrespectful and condescending to seemingly anyone who does not match her skin tone or is not above her position in the company. The managers are great for the most part. Half of the supervisors are great as well. The other half need to actually supervise. The pay you receive does not adequately compensate individuals for the amount of work expected of them. As in most cases, you get what you pay for.
Pros
Great work/home balance
Cons
Read review
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3.0
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Great Job for a Stepping Stone
Hospital Solutions Operator (Former Employee) –  Pawtucket, RISeptember 19, 2018
You gain lots of experience here. As the title states this job is a stepping stone. Not a career. The people there are just trying to do their best with the limited resources they are provided.
Pros
Gain lots of experience in the call center field
Cons
Short breaks, low pay
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1.0
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Glad I left!
Manager (Former Employee) –  ColoradoSeptember 9, 2018
Benefits are good, have to work 90 days before you get them which is normal. Most in the management level are out for themselves, any concerns that are brought up about other employees, management practices are just pushed to the side, Even HR doesn't follow through on issues.
Be cautious.
Pros
Health, 401k match
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4.0
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Calm workplace with reasonable work hours.
CUSTOMER ASSISTANCE AGENT (Former Employee) –  Long Island City, NYAugust 28, 2018
Work was easy. It wasn,t stressful. I learned a lot about customer service and communicating with impatient people. Management was very fair. the hardest part of the job had to be dealing with impatient people. The enjoyable part was serving people successfully.
Pros
free coffee fair management
Cons
co workers and angry customers
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3.0
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Great place for a 1st job in this field
Administration (Former Employee) –  Pawtucket, RIAugust 20, 2018
Great first time job in the healthcare field, I enjoyed everything that I was taught and was blessed to have taken so much knowledge with me for bigger and better things.
Pros
Learned alot
Cons
Benefits
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5.0
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Okay
Customer Service Representative (Current Employee) –  Pawtucket, RIAugust 7, 2018
I have nothing to say regarding my job at this time. I will go back and write my review in the future. I've been at my job for more then a year, became a supervisor in less then a year that was a plus. Currently still a supervisor
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4.0
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Hawaii Region
Client Service Representative (Former Employee) –  HawaiiJuly 25, 2018
Tunstall Hawaii has an a good team. The regional manager leads with good intentions that focuses on teamwork and company mission. The Hawaii regional team to include field service technicians and client service specialists work closely together by constantly communicating and learning from one another. Very good work environment.
Pros
Employee benefits and perks, 3-4 weeks Paid Time Off, 401k match, excellent work-life balance, there is always work to do stay gainfully employed, good company culture
Cons
limited advancement opportunities in Hawaii region
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2.0
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Poor leadership and culture
Manager (Former Employee) –  ColoradoJuly 14, 2018
The company culture of Tunstall (aka American Medical Alert) is very negative. Senior leadership is only concerned about their own egos and not the company mission, employee development and satisfaction, or improving the service being provided to customers (which has gone down the toilet). Employee evaluation seems pointless as there is rarely any follow-up from managers or opportunity for meaningful raises or advancement, and decisions that need urgent actions, even for security concerns, take months or even YEARS because nobody is willing to take responsibility for anything.

The leadership team all works in silos, there is very little productive or collaborative communication between departments or offices (which are in many different states), and little to no communication from them to the company employees about the health, finances, goals, or direction of the company other than "you need to do this or else".

The corporate mission is great and employees can have the satisfaction of knowing they helped somebody, or even possibly saving a life, and the health benefits (if you can afford them) are pretty good. PTO/sick time is pretty low compared to other companies this size and depending on the department, some schedules are not flexible at all. HR will not negotiate salary or benefits at all for new hires, so don't waste your time trying... and they wonder why they have such high turnover...

Depending on the department and manager, new employee training is fine in some places, and grossly inadequate in others. Pay is very low for front-line workers and there are
  more... very few opportunities for professional advancement unless you want to relocate and are qualified for a different job. In addition, the technology and platforms used by this company are ancient, inefficient, and make even the simplest function of documenting a customer request take minutes (with manual email follow up) instead of seconds.

Supervisors and managers are encouraged to speak up, share ideas, point out challenges, and help develop 'company culture' on their teams even though HR and executives are apparently not expected to follow suit. Those that do speak up, build a good culture on their team, and genuinely contribute towards making things better for employees and customers get let go due to "restructuring" or "company wide financial cuts".
  less
Pros
Health benefits (if you can afford them), helping customers, supportive manager and coworkers (in some places)
Cons
Almost no opportunity for meaningful salary growth or professional development, bad culture, Out-of-touch CEO and leadership team, low pay for front-line workers, some departments are grossly understaffed - 1 employee does the work of 2 or more
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4.0
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Good place to work
Customer Service Agent (Former Employee) –  Queens, NYJuly 12, 2018
Very understanding and patient place to work.The job itself is pretty easy and straight forward. Environment is fast paced and busy. The perks they give you sometimes are really good.
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1.0
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work enviroment and management are horrible
Erc Operator (Current Employee) –  Pawtucket, RIJune 24, 2018
Management suck at their job been there 2 years we've had 4 managers company is infested with fleas and bed bugs. Company's expectation exceed the pay
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2.0
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Horrible stressful environment low pay for hard work
Costumer Service Representative (Former Employee) –  Long Island City, NYJune 24, 2018
Tun stall has unprofessional management no opportunity to move up the ladder benefits are costly pay is horrible stressful environment dont waste your time they will hire and fire when its beneficial for them ghetto enviroment
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2.0
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Better Management & Organization
Billing Specialist (Former Employee) –  Woodland Park, COMay 30, 2018
No flexibility with hours, office gossip, especially from management, no organization, no room for growth, low pay, management favoritism, no job security.
Pros
You can wear flip-flops and jeans
Cons
Office gossip and unorganization
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3.0
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Overall
Life Sciences Department Manager (Former Employee) –  Pawtucket, RIMay 30, 2018
Typical answering center. Demanding hours and working 365 24/7. Would give our performance bonuses which were nice because it showed appreciation for hard work and dedication that was shown.
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Overall rating

2.9
Based on 97 reviews
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