Questions and Answers about U.S. Bank

Here's what people have asked and answered about working for and interviewing at U.S. Bank.

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  • What is the work environment and culture like?
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155 questions

I feel that I was not give the proper tools to be prepared for every situation that u can be faced with once you leave training. There are a lot of issues with the phone system that were experienced while in training, so, if the trainer was having issues what is expected from the new trainees. I suggest a little more patience, helpfulness from the supervisors. We were told when we left training to ASK questions, but your questions are not welcomed by management, in addition I have been given wrong info from supervisors. I like my job, I like call center work, but it feels like management is more interested in kicking u out rather than going the extra step to help you. If a Company is having high turnover and unhappy employees could it possibly be something that’s broken within the Company policies or is it easier to say it always 100% the employees fault ( expecially new trainees)

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Management was extremely insensitive to my disability and would walk right past me when they knew I was having issues with my illness and needed help at that moment. The scheduling is completely ridiculous and almost impossible to adhere to. It’s almost like working in a sweatshop. If people had more autonomy, it would definitely be much more productive.

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Ice found that as a black employee I have to work especially hard to not be seen as "hostile," or having an attitude when I dont . I'm very friendly but the moment a customer is rude or calls you a name I'm told to kill them with kindness while everyone else "white " can say what the want and act how they want.... None of my employees are loyal, they smile in each others faces and the second they step away they are digging each other. Make no sense to complain, nothing is handled, all the time wasted "investigations" lead to nothing.... customers are jerks 80% of the time, always looking for someone to blame when they dont handle their money. Management does not back you at all

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They pay bi-weekly, but it isnt much unless your high up there. Dont expect to afford rent or a mortgage on it, especially if you are a call center or lock box employee.

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The Enviroment

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Yes, they offer employees their top line banking account where non employees would be required to have a rather large savings to be able to have.

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Need's evening work, between 6pm-10pm.

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If you choose to bank there, the employee discounts are really good (they owe it to you for how they treat you). Everything else is terrible. Like one other person said, I'm also not sure why they're a "most ethical" company.

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You do web based training the first month that teaches you nothing about how to do your job. Then you're thrown into work and expected to know everything. Management will get upset if you make mistakes.
After the initial new hire training, there will be ongoing web based training that you do in between customers. They don't set aside time for you to work on it.

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