During COVID-19 pandemic, treat essential workers as "investments", instead of expendable. This can be done by utilizing security technology to allow new workers to take their virtual training at home, to avoid spread COVID-19 in the call centers that act as incubators. US Bank already has this technology to allow existing call center workers to work at home. If nothing, else ENFORCE social distancing and covering cough/sneezes in your employees and managers. And, if your managers are unwilling to stop sneezing and coughing at other employees at close distance, tell them to stay at home until they are well. It is my observation that is free to US Bank.
US Bank could have been a great employer. Instead of worrying about details like training new hires and creating paths to success the District Manager cared about employees wearing name badges and USB lapel pins. I had more emails on this Mission Critical issue rather than business strategies.
US Bank has a huge lack of understanding for their instore model. Way understaffing a business that requires a 7 day a week- 11 hour a day operation ( including holidays ), they have no problem having their branch managers work 15-25 days in a row. Zero guilt as the DM enjoys Saturdays with his family and earns twice the salary.
Horrible waits to fill openings- constantly training our future competition as new hires quickly learn they are simply bodies used to run transactions like tellers- not bankers.
Moral was the worse I had ever seen at any company. Turn over is massive.
In the "virtual environment" due to COVID-19 pandemic, managers (working from home) need to be respectful of essential employees left behind in the call center. This is not happening. The managers do nothing to enforce social distancing, or enforce other managers to stop sneezing or coughing all over new employees, who are forced to virtual training while physically in the call center. The security staff, and other workers in the building are condescening and rude, refusing to even return greetings. This was from day 1. I imagine this situation was much better before the pandemic, and likely will be better after the pandemic. But, it is very discouraging for my team of new workers, especially when half of them fell ill with "flu symptoms", and no US Bank enforcement of social distancing or cough/sneeze COVID-19 protocol. Our managers work from home, and say we have to deal with the lack of COVID-19 protocol at US Bank, because that is the way it is at our call center. Enforcement of COVI-19 safety measures this would easily be attainable, and free to US Bank. So, to answer your question: The work culture at US Bank during the pandemic -- at least for new workers who are required to physically be in the call center is -- is much worse than I imagine it was before the pandemic. Be prepared.
When you go for an interview how soon after did you know if you had the job or not?
I had several interviews, including HR phone screening, personality test, peer interview, direct manager, online profile assessment, customer assessment, and another upper management interview. It took over 2 months to get hired.
After seeing what how their back office treated employees with disabilities, the manager who did my interview in leopard print, and the fact that management had a 'ride or die' attitude, very ashamed. It's not a place to be proud of working for.
Customers In and out...numbers are all that matters. Too many meetings, conference calls, administrative duties. Not enough time or staff given to really spend time with your customers.
Let's put it this way....back office my manager did my interview in leopard print with ample cleavage showing and her cursive tatoo on her neck. I'm a very very liberal woman and the things these women would wear made me blush. Management and supervisors were the most ridiculous in what they wore. Scary. PJ bottoms. We did not have private entrances to enter back office so customers got to see all of this.