Questions and Answers about U.S. Bank

Here's what people have asked and answered about working for and interviewing at U.S. Bank.

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  • What is the work environment and culture like?
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168 questions

Don’t be so pessimistic about whether or not there will be an early release on Christmas Eve! What sort of manager tells an employee to “plan on it being a full day” (actual quote!) regarding a day on which family takes priority over all else? I can remember we were let out at 2:00pm the last time Christmas Eve was on a weekday, but for such a day, it shouldn’t even be a question! It’s a bank, NOT a hospital. We are NOT saving lives. Banking is NOT that important that Christmas Eve should be put on the line. An early release on Christmas Eve should be a GUARANTEE. End of story!

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I left US Bank under a lot of stress. I needed some time to get myself together. I would work hard to try to keep the standards on getting good QA. But it seems like it was not just enough

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Ice found that as a black employee I have to work especially hard to not be seen as "hostile," or having an attitude when I dont . I'm very friendly but the moment a customer is rude or calls you a name I'm told to kill them with kindness while everyone else "white " can say what the want and act how they want.... None of my employees are loyal, they smile in each others faces and the second they step away they are digging each other. Make no sense to complain, nothing is handled, all the time wasted "investigations" lead to nothing.... customers are jerks 80% of the time, always looking for someone to blame when they dont handle their money. Management does not back you at all

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They pay bi-weekly, but it isnt much unless your high up there. Dont expect to afford rent or a mortgage on it, especially if you are a call center or lock box employee.

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The Enviroment

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Yes, they offer employees their top line banking account where non employees would be required to have a rather large savings to be able to have.

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Need's evening work, between 6pm-10pm.

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If you choose to bank there, the employee discounts are really good (they owe it to you for how they treat you). Everything else is terrible. Like one other person said, I'm also not sure why they're a "most ethical" company.

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You do web based training the first month that teaches you nothing about how to do your job. Then you're thrown into work and expected to know everything. Management will get upset if you make mistakes.
After the initial new hire training, there will be ongoing web based training that you do in between customers. They don't set aside time for you to work on it.

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