U.S. Bank Employee Reviews

You're swimming with big hitters here. Guys closing 5m a month, big construction deals, multi million dollar homes, etc. No place to be if you are used to swimming with small fish.

Pros

Rates are awesome.

Cons

Technology is brutal with a capital B.

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Banking Hours

Teller Supervisor (Former Employee) - Idaho - November 28, 2023

I mostly enjoyed my time with US Bank. The culture was a little weird but that is because of the town, not the company. There was limited availability to advance unless you wanted to be a banker and don't even consider trying to be a banker with less than perfect credit - I get that it's a bank but divorce and medical emergencies can create a financial burden and there is no grace with your credit when trying to advance - and I was told you must be a banker to advance beyond a teller position, which is lame.

Pros

Banker hours, Holidays Off

Cons

Advancement is limited.

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U.S. Bank insights

Based on 3,679 survey responses

What people like

Time and location flexibility
Ability to meet personal goals
Ability to learn new things

Invests in your learning

Associate Product Manager (Current Employee) - Minneapolis, MN - November 28, 2023

Team members are kind for the most part but can be hard to get things done with politics involved. Different lines of business seem to use different ways of working methodologies that don't seem compatible.

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Good Work Life Balance

Account Manager (Current Employee) - Arizona - November 27, 2023

The company promotes work/life balance. Management is good. Lack of opportunities to move up though. Small footprint in Arizona. Benefits are decent - nothing out of the ordinary.

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Poorly managed and you feel like a number

Card Customer Service Advisor (Former Employee) - El Paso County, CO - November 25, 2023

What is the best part of working at the company?Helping clients was the most rewarding, however they micromanage your time management and arr not understanding to internet speeds. What is the most stressful part about working at the company?Being micromanaged about tools not responding and then being called a liar. What is the work environment and culture like at the company?I did WFH and it felt like you're another number Vs a person. What is a typical day like for you at the company?Sit, help clients through multiple tools

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Worst working experience ever.

LEASING SPECIALIST, "DOCUMENTATION ANALYST" (Former Employee) - Tigard, OR - November 23, 2023

I didn’t enjoy my time there at all. It’s a high pressure stressful environment. The stress caused reinjury and flare up of an old herniated disc injury I have. They were awful to deal with it about it. I was thrown in the shark tank with very little direction or training on constantly varying business loans and collaterals and no clear explanation written or verbal on how to perform most of the hundreds of processes involved in each deal. It was a lose lose situation for me. I feel like they set me up to fail.

Pros

Food! (They are Feeders)

Cons

Everything

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No clear way to advance, management unknowledgeable and lack resources to support teams adequately.

Customer Experience Specialist (Current Employee) - Portland, OR - November 23, 2023

Lots of theoretical resources and support to grow and have a satisfying career. In practice there is little follow through or accountability. You end up a mindless drone taking calls and fairly isolated. There's occasionally snacks and additional on site presences by management with the usual fairly minimal effort. It's extremely hit or miss ifs management brushes you off or follows through. On site they have a decent sized cafeteria that is minimally used and operating ( so if you have lunch after 1pm your sol) and a mini convenience store that is more expensive than the 7/11 on your way in. It's just a bit insulting to facilitate such gross price gouging due to time restraints they impose on us.

Pros

Hybrid work, decent starting pay, optional 4x10 schedule

Cons

Hyper micromanaged down to the minute, No ability to participate or use career development or BRGs always 'too busy at this time'

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It was one of the best places I have worked.

Data Entry Specialist (Former Employee) - St. Louis, MO - November 23, 2023

What is the best part of working at the company?The fairness and communication between management and employees.What is the most stressful part about working at the company?The importance of accuracy to both the client and the company.What is the work environment and culture like at the company?The work environment was great, with friendly co-workers and management.What is a typical day like for you at the company?A typical day was fun and lots of hard work and concentration.

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Fun place

Final Underwriter (Current Employee) - Owensboro, KY - November 20, 2023

Fun place to work at. Hiring manager was great. Love the company. Great for growth and development. You will be happy you applied for us bank.. work from home to

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Best job

Inbound Fraud Specialist (Former Employee) - Remote - November 19, 2023

excellent benefits, managers were so sweet. the customers were just annoying and entitled. the pay is great and be expected to do more than your job description.. you'll get a raise. lots of information. off every other weekend. worked from home since 2016 and they're the best.

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Terrible Experience

Fraud Analyst (Former Employee) - Minneapolis, MN - November 17, 2023

Every department is siloed and nobody knows what is going on. Management all suffer from impostor syndrome, which makes it terrible working for them. Avoid working here or banking here at all costs

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Boring bank

Client Relationship Consultant IV (AM) (Current Employee) - Cincinnati, OH - November 16, 2023

It’s a bank so no matter how well you do, they always expect more and don’t expect a bonus they took that away unless your leadership not worth it anymore

Pros

Hours

Cons

Everything else

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They aren’t ethical as they say they are

Relationship Banker (Former Employee) - Franklin Park, IL - November 16, 2023

What is the best part of working at the company?They pay decent. They match 401k 4%What is the most stressful part about working at the company?They claim to be one of the most ethical companies but this is FAR from true! They pick sides and upper management has pull to do what they want What is the work environment and culture like at the company?It’s diverse that’s for sure.

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Easy and fun place to work at

AML Investigator (Current Employee) - Minneapolis, MN - November 16, 2023

Good pay, good work life balance, direct management was easy to work with and have open communication. Production requirements can be hectic at times but manageable.

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Workplace

File Clerk (Current Employee) - Saint Paul, MN - November 15, 2023

The work place has a good environment with positive… you don’t have to worry about dealing with people and you mind your own business as you go on your day

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Very supportive

Client Relationship Consultant (Current Employee) - Delavan, WI - November 15, 2023

Work towards goal while furthering relationships with customers. Staff had been very accommodating when necessary. Like a mini family in the branch. Everyone tries to help each other.

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Great Coworkers Lots of Sales Presure

Client Relationship Consultant (Current Employee) - Evanston, WY - November 14, 2023

The work here is pretty straightforward. There is a lot of training, which requires hours and hours of time.There is a lot of pressure to make sales or push products on people.

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Great place to work

Customer Relationship Coordinator (Current Employee) - Sheridan, OR - November 14, 2023

Great customers and coworkers and management. Organized and easy to advance your career. Management was great even with not being on location. I enjoyed working here.

Pros

Flexible schedule

Cons

No managers in some locations

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No work-life balance

Business Ops Analyst (Former Employee) - Saint Paul, MN - November 14, 2023

There was no work life balance which is very important, given that this was prior to Covid. Maybe this has changed now, but management was reluctant to help out in this area.

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The company invest in you but goes down the drain if you don’t work in a supportive branch

Customer Relationship Consultant (Current Employee) - Des Plaines, IL - November 14, 2023

There is a love/hate with the training, first few months trained on a computer everyday for 8 hours straight. They don’t make you apply it then and there not until many months later. They have physical classes which is really nice and you get to meet new bankers like yourself. However, the branch I work in many of my coworkers are not helpful and I have a passive aggressive manager. Gets annoyed when you ask questions from experienced bankers to your own manager.

Pros

Work life balance

Cons

Unhelpful coworkers and management

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Busy,stressful, and very very "focused" on call statistics.

Customer Service Associate (Current Employee) - Remote - November 13, 2023

What is the best part of working at the company?The new parent leave program is amazing. Plus the pay isn't so badWhat is the most stressful part about working at the company?On most days the non-stop endless phone calls. I mean you answer anywhere from 12-20 calls an hour. What is the work environment and culture like at the company?Some What Supportive. Depending on the team you are onWhat is a typical day like for you at the company?BUSY extremely busy. You don't get much time off of active phone calls

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