U.S. Cellular
Happiness rating is 58 out of 100
3.7 out of 5 stars.
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U.S. Cellular Careers and Employment

Work happiness

Scores based on about 713 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they often learn something at work?

About the company

  • CEO
    Laurent C. Therivel
    77%
    approve of Laurent C. Therivel 's performance
  • Founded
    1983
  • Company size
    5,001 to 10,000
  • Revenue
    $1B to $5B (USD)
  • Industry
  • Headquarters
    Chicago, IL
  • Link
    U.S. Cellular website
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Recent news

Read about U.S. Cellular on various news sites
January 2, 2023

Last month's performance of -1.93% for United States Cellular Corporation (USM) is certainly impressive - News Daemon

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newsdaemon.com

Jobs

You’re seeing all 251 jobs at U.S. Cellular because we can’t find any available jobs at U.S. Cellular close to Ashburn, VA at the moment.

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Chicago, IL

43 jobs

Salaries

Salary estimated from 4.7K employees, users, and past and present job advertisements on Indeed.

Benefits

Employees at U.S. Cellular have reported receiving these benefits. They will vary by role and location.

Retirement plan
Health insurance
Dental insurance
Tuition reimbursement
Adoption assistance
Paid time off
Vision insurance
401k matching

Rating overview

Rating is calculated based on 2.2K reviews and is evolving.

3.6120193.3120203.0520213.4520223.902023

Reviews

Retail Wireless Consultant in Williamston, NC
on January 25, 2023
What is the best part of working at the company?The trust they give you. You can go to lunch and are not being timed because they trust that you will do the right thing. same thing as entering your own work hours. etc.What is the most stressful part about working at the company?Meeting Quotas- the quotas are constantly changing every month and they are always pushing you to meet them. that us how representative get paid commission, but it is also how managers get their bonuses.What is the work environment and culture like at the company?My store was pretty good we all got along, however when we get a new manager that culture can change.What is a typical day like for you at the company?Chaotic and too many technical issues with customers got a bit overwhelming.
Assistant Manager in Maryland
on January 27, 2023
US Cell has stood on a platform of diversity and inclusion long before most companies that are just now making it a priority. It is a company that recognizes the individual.
Telesales in Knoxville, TN
on January 24, 2023
I worked remote in Telesales, when I was hired I was told it was a fully remote position. Less than 3 months in they required us to go in 2 times a month. Commission structure is okay.. However the systems I would use to do my job and track my performance was extremely clunky. This will cost you sales as the direct fulfilment inventory systems they use are not accurate. Which causes many orders to get cancelled due to availability.Even in Telesales you will take customer service calls, even when your departments call volume is higher than the customer service departments which makes absolutely no sense. Again bad systems.Shift bids are terrible for new hires.. Not even one year in my position there was a shift bid. Which is based on performance with no way to average/estimate performance over 12 months for new hires. Due to their training program being very long and had only been out of the ramp up period for a few months I was at the back of the line to bid on shifts. I had to bid on over 50 shifts which is nearly impossible to do with their terrible software. Even though my performance was at the Top of my team and I exceeded 200% of quota for nearly every month after ramp up. Yet still I was in the back of the line for shift bid.. My Team Manager led me to believe that I would probably get one of my top ten shifts I bid on. (I BID ON OVER 50) About a month goes by and what do you know I got the last and WORST shift I bid on which definitely did not work for me. The only thing my Manager could tell me was if a shift opens up I could bid on it. So many Managers in each department I am honestly not sure what most of them are doing for most of the day. In the Telesales department their team of managers seemed to take a lot of time off.There is another fun one! Taking time off.. They give you 3 weeks of PTO(WOW! Right?) and Healthcare on day one! The healthcare premiums are fair and offer great coverage. Taking the 3 weeks of paid time off is way more complicated than it should be.(Even if you're only looking to take 3 or 4 days) If you're planning a vacation or a trip god bless you because you will more than likely not be able to take all the days you want.. The last quarter of the year is basically blocked off.Overall it is an okay company to work for with moderate pay for a call center. You'll talk to crazy people multiple times day and in Telesales you will sell your butt off and barely 3/4 of your sales will ship. One day you'll get blind sighted with a terrible shift.
Customer Solutions Expert in Darlington, WI
on January 19, 2023
If you enjoy a fast paced work environment this place is for you. You make good money and have the opportunity to make great money with your commissions. Work with some really great people and becomes a second home.
Sales Associate in Greenville, NC
on January 19, 2023
The manager cared about you. Everything is based off sales. If you’re not selling it affects your pay as well as disciplinary actions. Overall a good company to work for

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Questions and answers

People have asked 107 questions about working at U.S. Cellular. See the answers, explore popular topics and discover unique insights from U.S. Cellular employees.

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Interview insights

Insights from 404 Indeed users who have interviewed with U.S. Cellular within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

How do you overcome challenges? What are your strengths?

Shared on August 6, 2020

Was I capable of being discriminated against and be okay with it? Was I okay with being fired for no reason bc someone didnt like me?

Shared on March 30, 2020

Tell me about a time you had to earn someones trust. How did you respond to upset customers ( specific examples)

Shared on March 29, 2020

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