U.S. Cellular Careers and Employment

What is the best part of working at the company?The trust they give you. You can go to lunch and are not being timed because they trust that you will do the right thing. same thing as entering your own work hours. etc.What is the most stressful part about working at the company?Meeting Quotas- the quotas are constantly changing every month and they are always pushing you to meet them. that us how representative get paid commission, but it is also how managers get their bonuses.What is the work environment and culture like at the company?My store was pretty good we all got along, however when we get a new manager that culture can change.What is a typical day like for you at the company?Chaotic and too many technical issues with customers got a bit overwhelming.

Assistant Manager in Maryland

on January 27, 2023

Amazing Culture

US Cell has stood on a platform of diversity and inclusion long before most companies that are just now making it a priority. It is a company that recognizes the individual.

Telesales in Knoxville, TN

on January 24, 2023

Decent structure pay.. Clunky software.. Shift bids KILL moral. Way too many Managers!

I worked remote in Telesales, when I was hired I was told it was a fully remote position. Less than 3 months in they required us to go in 2 times a month. Commission structure is okay.. However the systems I would use to do my job and track my performance was extremely clunky. This will cost you sales as the direct fulfilment inventory systems they use are not accurate. Which causes many orders to get cancelled due to availability.Even in Telesales you will take customer service calls, even when your departments call volume is higher than the customer service departments which makes absolutely no sense. Again bad systems.Shift bids are terrible for new hires.. Not even one year in my position there was a shift bid. Which is based on performance with no way to average/estimate performance over 12 months for new hires. Due to their training program being very long and had only been out of the ramp up period for a few months I was at the back of the line to bid on shifts. I had to bid on over 50 shifts which is nearly impossible to do with their terrible software. Even though my performance was at the Top of my team and I exceeded 200% of quota for nearly every month after ramp up. Yet still I was in the back of the line for shift bid.. My Team Manager led me to believe that I would probably get one of my top ten shifts I bid on. (I BID ON OVER 50) About a month goes by and what do you know I got the last and WORST shift I bid on which definitely did not work for me. The only thing my Manager could tell me was if a shift opens up I could bid on it. So many Managers in each department I am honestly not sure what most of them are doing for most of the day. In the Telesales department their team of managers seemed to take a lot of time off.There is another fun one! Taking time off.. They give you 3 weeks of PTO(WOW! Right?) and Healthcare on day one! The healthcare premiums are fair and offer great coverage. Taking the 3 weeks of paid time off is way more complicated than it should be.(Even if you're only looking to take 3 or 4 days) If you're planning a vacation or a trip god bless you because you will more than likely not be able to take all the days you want.. The last quarter of the year is basically blocked off.Overall it is an okay company to work for with moderate pay for a call center. You'll talk to crazy people multiple times day and in Telesales you will sell your butt off and barely 3/4 of your sales will ship. One day you'll get blind sighted with a terrible shift.

Customer Solutions Expert in Darlington, WI

on January 19, 2023

Great fast paced place to work

If you enjoy a fast paced work environment this place is for you. You make good money and have the opportunity to make great money with your commissions. Work with some really great people and becomes a second home.

Sales Associate in Greenville, NC

on January 19, 2023

It was okay

The manager cared about you. Everything is based off sales. If you’re not selling it affects your pay as well as disciplinary actions. Overall a good company to work for

See all reviews

What would you say about your employer?

Help fellow job seekers by sharing your unique experience.

Write a review

Questions and answers

People have asked 107 questions about working at U.S. Cellular. See the answers, explore popular topics and discover unique insights from U.S. Cellular employees.

How often do you get a raise at U.S. Cellular?

What is the promotion process like at U.S. Cellular?

What tips or advice would you give to someone interviewing at U.S. Cellular?

What is the promotion process like at U.S. Cellular?

What is the interview process like at U.S. Cellular?

I was recently hired for a retail position. I hadn't smoked for quite a while in preparation for the drug test but I'm not sure if I'll be okay to start again or not. Does US Cellular randomly test and if so, how often?