Get rid of the unions so you can fire bad employees and hire new ones. Offer higher bonuses than the insulting ones that are currently given.
Answered - Program Analyst (GS (Current Employee) - Washington, DC
Increase the staff to 100% to be in alignment with the duty/job standards.
Increase claim processing times if staffing remains 30% short to be more in alignment with the volume of claims.
Answered - Claims Examiner (Current Employee) - Denver, CO