US Department of Veterans Affairs
Happiness rating is 65 out of 100
3.8 out of 5 stars.
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Counselor yearly salaries in the United States at US Department of Veterans Affairs

Job Title
Location
Average salary
$65,980
39%
Above national average
Average $65,980
Low $46,081
High $94,471

Salary estimated from 4 employees, users, and past and present job advertisements on Indeed in the past 12 months. Last updated: January 5, 2023

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Reviews about Pay & Benefits for Counselor in US Department of Veterans Affairs

Veterans Benefits Counselor

I provided Veterans and their families with information regarding VA benefits and services. This involved a high volume telephone and public contact, written responses, follow-up regarding complex adjudication issues, and coordination of services. I learned work with claimants from varies military experiences including combat in an empathetic manner while assisting them with multifaceted issues. Educating claimants and their families regarding their entitlements and resources. Follow-up to ensure claimants claims and resources were administered in a timely manner. Working with Veterans and their families was an honor.

Pros

Working with Veterans and their families

Cons

Ensuring that claimants needs were met in a timely manner
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Taking the good with the bad

It is a pleasure serving Veterans and the compensation is good. Other then that management is poor, you are tasked with doing the impossible and often not having the resources to it with. The demands of the job do not allow for healthy work/life balance.

Pros

Serving Veterans and compensation

Cons

Everything else
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The toxic and the dysfunctional

First of all, management at the VAMC created an atmosphere among staff of favoritism, sabotage, and overall conflict at the expense of quality care. The sky is the limit in terms of treatment options available to Veterans, and if it cannot be provided at one hospital, another one will be found within a reasonable commute and referrals placed. That said, some providers used their position to deny services to Veterans based on personality conflict, but more often than not, providers were so burnt out with massive case loads, the interpersonal staff problems, and lack of support from management to put in the effort to help Veterans get to where they need to be. With more than enough work to go around, mental health staff resented new employees showing their ability to perform the duties (it was hazing, and often verbally aggressive), leadership "response" created more division and no resolutions. Management would frequently refuse to provide additional support to programs that are beyond capacity for providing care that addresses all of a veteran's needs. Needless to say, turnover is high in most departments. VA is constantly implementing new policies that are meant to improve quality of care, but instead create redundancy of already-in-use procedures in order to appease policy, which then interferes with the ability to prioritize the patient's needs with the bureaucratic requirements in the time allotted for an appointment. If you can accept that the VA is a broken organization, with many antiquated systems, that fosters a toxic an often hostile work environment and - 

Pros

Salary/benefits, nations's largest healthcare system

Cons

Toxic work environment
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See all US Department of Veterans Affairs Counselor reviews about Pay & Benefits

How much does a Counselor make at US Department of Veterans Affairs in the United States?

Average US Department of Veterans Affairs Counselor yearly pay in the United States is approximately $65,980, which is 39% above the national average.

Salary information comes from 4 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.

  • US Department of Veterans Affairs
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