Great Benefits, no work/life balance, poor leadership
Pari-Mutuel Agent (Current Employee) – Amherst, NY – October 9, 2013
The job itself is easy. Dress code is pretty laid-back, so you can wear jeans and flip flops. Benefits are great! But they don't balance out all of the negatives. Management is clueless for the most part. They'd rather be in their office breaking the rules they'd write you up for than doing any real work. It's obvious which of the managers work and which ones just say they do. And don't ask most of them for help, because they know less than you do!
You only get an hour away from the phone alloted per day, to include your breaks.If you go over for anything not related to the business, like listening to a call (i.e.so going to the bathroom), you get written up.
No holidays off except Xmas Day, Easter Day, and Palm Sunday, so don't expect to see your family much. And when they say EVERY weekend, they mean it.
They expect you to work OT and will hold it against you in your annual review if you don't. They also give you a hard time about taking your PTO on weekends.
If you're desperate, this might be a job for you. Otherwise, STAY AWAY!
Short breaks, no personal life, management