Thank you for taking the time to share your feedback. Our team has made a renewed pledge to driver satisfaction and we sincerely regret that you were not satisfied with your experience. We would be happy to discuss your specific situation offline. Feel free to contact us directly at DriverRelations@usa-truck.com, call 800-684-5832, or text 479-471-6623.
Job Work/Life Balance
Good Place To Work
Payment Service Representative (Current Employee) – Van Buren, AR – October 11, 2018
I really enjoy working in the collections department at USA. The job is stressful at times, but you stay busy which I enjoy.
The job is fast paced, but we have a good time supporting each other, doing pot lucks, and participating in work events.
The management in the department is supportive and encouraging, they understanding of your needs and flexible when it comes to home issues and needing to miss work.
I really recommend this job for anyone who is looking to advance their future, but requires flexibility.
Thank you so much for your kind words! We truly appreciate you taking the time to leave your feedback.
Job Work/Life Balance
Good people, poor structure
Account Manager-Brokerage (Former Employee) – Van Buren, AR – September 25, 2018
There are some very good dedicated people at USA Truck, however they must do more to weed out the various mid-management Napoleons running around. Upper management has changed so many times that I have lost count, hopefully there can finally be some stability with upper management.
Too much change with management and philosophy, Too many opportunities for middle managers to run a foul of the mission and even common sense, these Napoleons must be removed.
We appreciate you taking the time to leave your feedback. Please let us know if there is any way we can help.
Job Work/Life Balance
difficult work area
Account Specialist (Former Employee) – Van Buren, AR – September 6, 2018
The structure of the job was good, half a day collections and half billing. The management was difficult and not understanding. I never took off and was never late. Won an Employee Recognition award the month before my Mom got sick. I was called at work to say my Mom was dying and could I get to Tulsa. I told my Supervisor and she said to just let her know. I didn't get five miles down the road when the Manager of the department had her call me and tell me if I wasn't at work the next day I was fired. I told them to do what they felt they had to, but I wasn't leaving my Mom. That was on a Friday and she died Sunday night. They didn't fire me.
not a lot of pros to this job except it was close to home
Poor management they don’t care about drivers or getting you miles and they lie just to get you in the door then everything changes
OTR Company Driver (Current Employee) – Arkansas – August 27, 2018
Save your self it’s much better options when it coming to Trucking they care nothing about a driver when they make a mistake or tell a lie it’s your fault they don’t look at your HOS they give you time sensitive loading knowing you can’t make it on time then blame you for it trust me it’s much much better companies in the trucking industry don’t be fooled by a lying recruiting once you get in orientation and you realize your recruiter lied about this and that they will no longer answer the phone or respond to email but by all means give em a shot if you just wanna drive and don’t care about you intergerty
Driver, Trainer, Safety Manager (Former Employee) – Van Buren, AR – July 26, 2018
New plans implemented daily, old plans cancelled daily. Turnover rate, throughout company, was extensive. Managing drivers, that had no experience, and upper management refused to allow for sufficient training plans to be updated, and instilled.
Industrial Engineer (Former Employee) – Van Buren, AR – June 19, 2018
There isn't a lot of room for advancement but the staff are all friendly and willing to do what is required to get the job done. All in all, for the area, a good place of employment. Has had a lot of bad times but seems to be coming out of some of them.
OTR DRIVER (Former Employee) – Van Buren, AR – June 7, 2018
Like any other trucking company that doesn't want to pay you for your experience or that doesn't want to get you home when hometime is due. "This is the last load then you can go home." Same line. Same story.
Class A Driver OTR (Former Employee) – Van Buren, AR – June 2, 2018
Truck engine lights came on ,and regin, (exaust) warning lights came on ,Quailcom dispatcher, had truck in the shop several times, I was not compensated, .The more money a company can save ,the better, however, when the driver isn't took care of ,time to request a different dispatcher. Safe ,good drivers are rare, they reduce insurance costs, but this company is fast to place things on the DAC report to hinder the driver from getting a better job
At times they would purchase mesls if you were around the site
They give the best paying loads to senior drivers, that cuts out the newer people
CDL Class A Driver (Former Employee) – Van, AR – May 2, 2018
i would recommend this company to anyne who wants to drive they are fair in their miles you can make the money if you want to run and be out for an extended period but if you wanted to be home weekly it is hard top plan a driver in and out of home all the time
Fleet Manager (Former Employee) – Van Buren, AR – April 17, 2018
Challenging work, sometimes the hours were long, especially around the holidays, pay was good for the location. Met a lot of great people with lasting relationships. Mid level management was not the greatest at the time.
Good people to work with, good pay, good benefits
Poor mid level management, can be overly stressful