Community Relations Event Coordinator (Former Employee) – Minneapolis, MN – March 30, 2018
Tabling and scheduling conferences, educating the community about this health plan; great people; fun work environment and consistent work. I was unfortunately laid off along with many wonderful dedicated people.
Special Restaurants came in weekly with new foods to try
Provider Assistance Center Representative (Former Employee) – Minneapolis, MN – June 6, 2018
Coworkers are willing to help with questions about the work and assisted with problem areas like finding information about claims processing. My supervisors were very knowledgable about all processes of the claims area. The hardest part of call center was trying to research some problem questions, however, we usually over came the obstacles and were able to get the issues resolved in a timely, accurate manner. I really enjoyed the interaction between the callers and my coworkers. I learned how important it is to research, investigate and ask questions to get the job done most efficiantly.
Pot Lucks were especially tasty since their were a lot of different foods to try
MSHO/MSC+ Care Manager (Former Employee) – Minn – May 8, 2018
In 2005 I was hired on to be a bilingual MSHO Care Coordinator. I learned that being hired as a bilingual staff I really was under paid in comparison to someone else who had less work experience and was just fresh out of college.
Loved that documentations were on line and on a system
Appeals and Grievances (CAG) Intake Coordinator (Former Employee) – Minneapolis, MN – March 27, 2018
UCare was a very busy and with a high turn over. It was difficult to find your place in the company because of the high turn over. There was an overall lack of direction. There was an overall sense of insecurity.
I wasn't the first one they offered the to, that person quit after 2 months, then I got the call for the job. I worked at UCare for 5 years until I was laid off. Typical day was busy from start to finish. Management was so so Everyone in the department got along well, we help each other out when we had extra time. The most enjoyable was the department outings
Member Service Specialist (Former Employee) – Minneapolis, MN – January 14, 2018
Ucare is a very good company, their pay and benefits are very decent. The area you are given to work in is very comfortable. Only downfall there is, is that the customer service dept is filled with favoritism It becomes a very uncomfortable place to work when you can see the favoritism as clear as day.
If you love meetings, using none of your skills, and hearing "I don't know" and "Oh you have to request access for that", and waiting weeks or months to spend 5 minutes doing what you were hired to do - this is the place for you!
Where IT careers go to die.
Do nothing but sit around if that's your thing, nice people
No one has a clue what's going on, you use none of your skills, all meetings, no work, management has no clue what is happening
Analyst (Former Employee) – Minneapolis, MN – December 16, 2017
The company has leaders that dabble in extreme levels of politics. Employees are not pushed to innovate and ask questions. If you are someone who wants to keep your head down, and barely work at all, then this place is for you. But you will have long, boring weeks with little reward. UCare offers free coffee daily, but doesn't provide cups or silverware for employees. You must bring your own. Parking is horrible as well. I wouldn't recommend working here.
UCare is going through a culture change and at this time it is a difficult competitive place to work. UCare previously always put the member and providers first. This has shifted and is no longer always the primary concern. This was a difficult environment for me to work under.
Management and Upper Managerment disconnect with employees
Member Services Representative (Current Employee) – Minneapolis, MN – October 7, 2017
While doing customer service (call center) at Ucare, Medica, and DCM. I have had tuff calls with customers. Some can be very upset where name calling can become an issues. And other times customers are very please. While dealing with these customers I remain calm, caring, and made sure I understood every want and need.