Debt Collector and Early Out Representative (Former Employee) – Maumee, OH – March 26, 2018
this a great job for someone who is single and no kids the training is as you need to know basis and very hands on and faced paced. they mentality is you are not a person your like you need your eto in order to anything but the company makes you use 4 hrs for 30 mins very unfair,
the job was a program for students that were studying in the university. I have no issue with the management or the professor, they were very helpful at that moment of my life. I am very grateful with them.
I am a debt collector and collecting money on any account can help make what the job calls a bonus check If there's no money being collected then the managers would get on everybody but mostly with what I personally feel like it's being applied with pressure. When money isn't being made its because account holders mainly don't answer or aren't able to pay. The pressure shouldn't be applied when it isn't the collectors fault. The enjoyable part is when i only get to leave voicemail.
talking a lot on the phone to patients collecting payment for medicla bills. fast pace locating the right info. on the right screen. multi- tasking throgh at least 4 -5 screens on one phone call. Management was great.
Their is no job security and the is extremely limited potential for growth. A lot of favoritism and a lack of proper training. Management plays favorites and they discriminate against people who have learning handicaps.
Director of Operations, Accounts Receivable (Former Employee) – Weston, FL – November 23, 2016
If you're looking for a place where your efforts are appreciated and your results are rewarded - skip this place. It it is simply not a place to build a career. It is a good place to work when you're in between jobs or if you're not the primary income of the household. Don't expect to be appreciated much, and make sure you only take this job if you have the flexibility to quit at the drop of a dime.
Collector (Former Employee) – Davie, FL – September 10, 2016
Doesnt keep their word about raises after 90 days, only the collectors that have been there 10 years or better are really the ones that gets incoming calls. And makes real money for a bonus check. I hate the fact the pay schedule is set days of each month.
No raises, favoritism, not a place to work if you are seriously looking for real money to make
Supervisor of Student Loans and Trainer; Dublin (Current Employee) – Dublin, OH – August 21, 2016
Was Fortunate to grow from Collector to Supervisor, hire 80% of own staff, and developed them. Once had a new Manager my development increased, was always able to improve training program because that was one of my strong points.
Typical Day was balanced between my Collectors, Clients, and fellow Supervisors along with other Corportate needs, however the priorties were the collectors and the clients.
Always busy, making phone calls or receiving phone calls. Convincing people to pay off their debt and even play with numbers a bit. Supervisors are always there to help and prepare you for different scenarios that you may come across of. Hardest part is finding the consumer and actually getting them to stay on the phone with you and not hang up.
HR Answers Specialist (Current Employee) – Smyrna, GA – September 30, 2015
I enjoyed very much working for UCB for the last one year. I feel valued and got tons of support from management and my peers. I can truly say that I enjoy everyone who works here and that it is an environment in which I want to come to work every day and I'm proud to say I work here." The fact the we all work towards the same goals truly fulfill me
Sales (Former Employee) – Smyrna, GA – January 26, 2015
Too many people in management positions that don't know what they are doing. Some haven't ever managed people before and their teams are used as experiments for them to become one with no formal training and transition. Management should really truly value their team by their action and not giving lip service that doesn't add up. You stay too long the place will drain you of all of your true intelligence because it seems like if you are clueless you are better off there than being an intelligent person. If you value your job and work hard you are stuck in your position, but if you don't do anything and just look busy you will be great and set up for success!!
UCB is very demanding. They are about collecting debt for their clients and making their goals for the month. Management isn't the greatest, but they will get the job done. Co-workers are nice but it's a job not a place to make friends. The hardest part of the job is making the monthly goal when consumers don't want to pay their debt. The most enjoyable part of the job is when you collect a lot and know that your in bonus.