Busy, a lot to know and learn. fun moments, satisfying helping out patients....
SECRETARY, MEDICAL SENIOR ADMINISTRATIVE ASSISTANT (Former Employee) – Worcester, MA – August 6, 2018
answer telephones, send/receive faxes, incoming mail.
I resolved as many questions, requests as possible. Otherwise
these would be sent to appropriate physician, staff. I learned various software, sending medical records, electronic prescription requests -these
were sent to physicians, how to do on call schedules. The hardest part
was completing some tasks that involved particular staff, paperwork.
It was busy and we needed to get some tasks done asap. I learned
some prior authorization, some basic scheduling. It was difficult to always
cover phones and if gone for any length of time, there had to be coverage.
The most enjoyable. Working with the staff, the patients. Completing
work. We had light, fun moments and there were a lot of interesting people.
Our supervisor was in an office next to us.
I felt we were appreciated and acknowledged, Christmas gifts. Some get togethers. Friendly atmosphere for the most part.
we did not do too many lunch times or breaks, but we could have.