"Comunity bank feel" but very corporate in reality
CRM (Former Employee) – Phoenix, AZ – May 15, 2018
My experience at UMB left me puzzled with lack of leadership and guidance. If you were not favored by upper management or higher ups you had no chance. They do not care if you want to advance within the company unless you were favored. Very sad ! The products lack and are not competitive to work with, they think their TUCE model will compensate for that and that they have the best customer service in the banking world not. To me this bank is a joke with lack of leadership and lack of technology and what makes it worse is that they are mid size bank (almost as bad as Wells Fargo) that are using technology that Wells use 20 years ago. Beware
Enjoyed both positions I worked in, especially detail and Customer Service
Teller/Customer Service (Former Employee) – Kansas City, MO – February 6, 2018
UMB BANK, NA November, 2011- May, 2016
*Teller/Customer Service *Balance drawer daily and vault *Processed ATM deposits and other additional duties *Provided excellent customer service *Bankcard Call Center *Processing payments, Activating Credit/Debit Cards *Credit Card Applications *Assisting Customers Balancing Bank Accounts
Consumer Care Specialist II (Former Employee) – Kansas City, MO – February 5, 2018
Culture would be better with better pay. Upper management was a family owned business but due to banking being a highly government regulated industry upper management used this as cover so as not to promote and suppress wages.
Lead Documentation Specialist (Former Employee) – Kansas – January 25, 2018
It has been a number of years since I was at UMB. I do not feel I could honestly answer questions on this survey to an adequate response at this time. This job was relatively like my other 2 positions that followed except on a smaller scale.
Investor Svcs Rep (Former Employee) – Milwaukee, WI – January 24, 2018
Heard good things about UMB and the training they offered however, the training although it was effective it was slightly childish. You were rewarded with candy for passing tests. This is a financial planning and retirement plans oriented company. Being rewarded with candy for mastering complex IRA and 401k concepts seemed inappropriate and trivial.
COMMERCIAL CLIENT SERVICE REP (Former Employee) – Kansas City, MO – January 17, 2018
UMB offered an amazing work environment. I enjoyed coming to work everyday. If given the option I would love the opportunity to work there again. UMB had a stress free atmosphere and the management team was helpful, professional and always pleasant. The company offered amazing benefits and made the employees feel appreciated.
Excellent work environment and good management team.
Personal Banker I (Current Employee) – Monett, MO – January 14, 2018
The Branch manager the was in charge of our branch as well as another Branch was very professional and handle stressful situations very well. I worked will a great group of people that I became friends with.