Cult Mentality - Employees hate the culture but stay for the benefits
Server, Captain (Current Employee) – New York, NY – May 1, 2018
USHG recently embarked upon a campaign to eliminate tipping in its restaurants and, they hope, New York City. They call it Hospitality Included, and it means they hike the prices 20%, keep it, and pay the servers and bussers a flat wage. Some restaurants participate in a day-to-day revenue share, some do not. When the system was implemented, tipped employees across the board said they saw a large decrease in their checks. The company had promised to make up the difference in employees' pay in the beginning, but did not do so. The company saw huge turnover in staff and management, and had to train new employees quickly and incompletely. There is a ton of micromanagement, and quite the Cult of Danny mentality within the restaurants. A company that thinks it's reinventing restaurants and hospitality is likely to ignore years and years of lessons from successful restaurants, and that's exactly what the audacity of USHG does.
Benefits, 401k, health insurance
Micromanagement, inexperienced leaders, servers don't make nearly what they do at other restaurants