Union Square Hospitality Group Employee Reviews

3.7
Overall rating
Based on 11 reviews
Ratings breakdown
55
41
33
21
11
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1.0
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Cult Mentality - Employees hate the culture but stay for the benefits
Server, Captain (Current Employee) –  New York, NYMay 1, 2018
USHG recently embarked upon a campaign to eliminate tipping in its restaurants and, they hope, New York City. They call it Hospitality Included, and it means they hike the prices 20%, keep it, and pay the servers and bussers a flat wage. Some restaurants participate in a day-to-day revenue share, some do not. When the system was implemented, tipped employees across the board said they saw a large decrease in their checks. The company had promised to make up the difference in employees' pay in the beginning, but did not do so. The company saw huge turnover in staff and management, and had to train new employees quickly and incompletely. There is a ton of micromanagement, and quite the Cult of Danny mentality within the restaurants. A company that thinks it's reinventing restaurants and hospitality is likely to ignore years and years of lessons from successful restaurants, and that's exactly what the audacity of USHG does.
Pros
Benefits, 401k, health insurance
Cons
Micromanagement, inexperienced leaders, servers don't make nearly what they do at other restaurants
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5.0
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Front of house
Server bartender reservationist (Former Employee) –  Union Square CafeDecember 6, 2017
I worked several positions in my 5 years at Union Square Cafe. I was able to start a family and continue to work several positions that accommodated my changing life style. Management was supportive and always encouraging. I learned more there about guest service and the importance of treating each other well. Highly recommended.
Pros
Flexibility
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5.0
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Great Employer
Manager (Former Employee) –  New York, NYSeptember 7, 2017
Union Square Hospitality is the premier restaurant group in the country. Great place to work. Very high standards. This is the type of place you would be proud to work.
Pros
Great Culture
Cons
Long Hours
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5.0
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Betty Miller
Cashier, Shake Marker Front House (Current Employee) –  Las Vegas, NVAugust 29, 2017
One of the best General Managers around. All year she showed us knew things and taught us the ropes of being a shake shaker employee. She was truly a good supervisor and friend.
Pros
Get to see the shows.
Cons
Short Breaks
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3.0
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Good people to work with
Senior Accounting Manager (Current Employee) –  New York, NYJuly 30, 2017
Amazing company but the best asset is their people. Good benefits, discounts, PTO plan and opportunity to advance your career depending in which area you work.
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3.0
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Nice place to work
Barista/Server (Former Employee) –  New York, NYJanuary 24, 2016
The people are the best and you can learn alot if they choose to teach you. The company itself is great! They welcome your feedback on everything
Pros
free lunches
Cons
not much room for advancement in certain restaurants
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5.0
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Best place to work
Porter (Current Employee) –  New York, NYJuly 18, 2015
Excellence people and excellent catering company in the whole NYC.
Experience produce more experiences in all the skills while learning and expanding, They do have full company benefits provides too
Pros
Free Break fast, Lunch, Dinner all provides
Cons
30 minutes breaks a day
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5.0
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Incredible culture and learning
Maitre d' (Current Employee) –  New York, NYMay 8, 2015
USHG is an amazing place to work and they provide immense learning and growth opportunities. This is the Harvard of hospitality!
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2.0
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The company needs more support and hands
ShakeShack Manager (Former Employee) –  Washington, DCSeptember 3, 2014
The biggest reason why I decided to leave was because I felt that there was a lack of training and support from upper management.
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3.0
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Great work place
HRIS Specialist Consultant (Former Employee) –  New York, NYMay 7, 2013
great work place and everyone was very nice. The people there were very helpful and were able to provide guidance and directions.
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