Another Run of the mill call-centers
Service Desk Technician (Former Employee) – Augusta, GA – March 13, 2019
I can't say anything about the company in general as I only worked in their call center, but as for the Unisys call center, it's like all the other ones.
This was a place, like the Georgia Cyber Center, that was supposed to usher in a wave of IT jobs in Augusta, Ga. Like far too many things promised, this too is a farce. There is virtually no difference between this call center and one you would find in a non-tech industry. The calls come in and the call center dispatches a ticket to someone else who does the actual work. Any work that is performed by the help desk "technician" is rudimental at best, often simply clicking a button in a program, which by the way, you will need train yourself on because the "training" offered is by name only; you will not learn anything of value in the "training" offered by Unisys.
If you are looking for IT work, it only takes a day, max, to realize that this job isn't what you want, as many of the employees have little to no technical acumen, and that's not even a knock on them as it isn't required to know anything about technology or IT to do this job.
For anyone aspiring to work in the IT field, avoid call centers like this one like the plague. They will not provide you with valuable skills. They will not position you for a promotion to anything other than more low-skilled call center work, and on top of that the pay isn't even that good.
They have this big granite ball that stands on a film of water