Do not work as a help desk agent here!
Services Support Rep 2 (Current Employee) – Augusta, GA – July 18, 2018
The job it self isnt bad. Whats bad is when you show that youre competent enough to do youre job, instead of hiring more people. Theyre going to push more accounts onto you.
What this means is that youre hired to work for one company, but Unisys wants you to work TWO companies at once, sometimes three, sometimes FOUR! with NO extra pay. They do not want you to log that youre working for other companies in their time sheets. So the other companies dont pay for you to work for them. Its free labor.
They made me work for another company with NO TRAINING and NO access to systems. So guess what? You're forced to lie to users who call in needing assistance. And then it's only a matter of time before someone reports you for not being able to do your job.
Im not the only one who works on more than one account. Most people on my team do. For a measly 13 an hour, Unisys WILL work you to the bone. I've tried going to management, I have tried everything. Unisys is cheap. And what theyre doing to us is borderline illegal. Working for more than one company isnt in the job description for the Service/Help Desk Agents here. If you do apply, BEWARE!