United Community & Family Services Employee Reviews

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5.0
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Excellent first job in the Psychology field
Group co-facilitator (Current Employee) –  ConnecticutDecember 7, 2017
Everyone made me feel very welcome and were so helpful in making sure you get everything you possibly could out of working at UCFS. The training was extremely informative and the clinicians are very warm.
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2.0
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Unrealistic expectations
Clinician II (Former Employee) –  Norwich, CTDecember 4, 2017
The culture of the agency makes it impossible for clinicians to meet or exceed expectations of managers and supervisors. Very difficult to advance, poor management.
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3.0
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An ok place to start but not to stay
Clinician I (Current Employee) –  Norwich, CTOctober 2, 2017
UCFS behavioral health services (both outpatient services and community based services) is a good place to gain experience as a new clinician, but it isn't sustainable in the long term. Caseloads are high, pay is low, and management is focused on numbers and profit rather than on the well-being of their employees and clients. Policies, especially those related to sick time and paid time off, are punitive and discourage workers from taking sick time that they have accrued. Upper management is generally not very supportive of workers, though middle management does try to be supportive. Turnover rates are high and management doesn't value retention. As a clinician in any of the behavioral health programs, you will gain an immense amount of experience working with a wide variety of clients and make excellent professional connections with your coworkers, but management adds unnecessary stress and puts up barriers to getting your job done well.
Pros
Weekly supervision provided, feels like a team environment, coworkers are supportive, decent benefits
Cons
Low wages, punitive and restrictive PTO and sick time policies, workload too high, values quantity of visits over quality of care
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4.0
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Best Department
Retired & Senior Volunteer Program Director (Former Employee) –  Norwich, CTSeptember 19, 2017
Daily contact with senior citizens
Maintain program
Able to make decisions without micro managing
very relaxed environment lots of laughs and teamwork
Pros
free lunches, senior citizens
Cons
not able to give full time hours to staff
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4.0
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good company
Access to Care Specialist (Current Employee) –  Norwich, CTAugust 8, 2017
United Community and Family Services is a good company to work for. You can start at the bottom and there is room for growth to go to the top. When working with people you know that they care about the community they serve
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4.0
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Caring company
Access to Care Specialist (Current Employee) –  Norwich, CTAugust 1, 2017
Good company that shows they care about their employees with a great compensation package. There is room for growth in the this company. You can start a the bottom and work your way up
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5.0
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Positive work environment , staff helped each other with care
RN PRN (Former Employee) –  Norwich, CTJune 9, 2017
Provided variety of activities for senior population. Productive and fun workplace environment. Staff are empathetic.Nutritional lunches were provided. Staff received inservices that were useful for care of the elderly.Entertainment was also a bi-monthlyhighlight.
Pros
free lunches
Cons
drive was 30 min.
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4.0
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Medical Assistant
Medical Assistant/Phlebotomist-PT (Former Employee) –  Plainfield, CTApril 6, 2017
Assist with paients, including measurement of vital signs, height, weight, and collection of laboratory specimens. Conducts searches of client belongings upon admission. Conducts telephone inquiry protocol, telephonic assessment, and enters client data in Medseries per policy. Monitor client withdrawal symptoms and report to Charge Nurse as needed. Understand and appropriately apply Client Rules. Answer phones calls and direct phone calls to appropriate location or person. Complete paper work before at the end of your shift. Complete notations in medical records as necessary. Escort guest as assigned to their designation the patient need to be at.
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5.0
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Wonderful environment to work in.
Medical Assistant (Former Employee) –  Jewett City, CTDecember 8, 2015
A very rare place to work for. The staff is very caring and always there to support the clients and each other. Medical and Behavior Health worked closely with patients permission to treat the whole person and not just individual problems when needed. Clients were always treated with the up most respect. Staff always tried to go above and beyond what was expected of them. It was one of the hardest and most rewarding job I have ever had.
Pros
great work environment and benefits
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4.0
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Co workers are like family!
employee (Current Employee) –  Norwich, CTNovember 24, 2015
UCFS is a great place to work at. You become close to your peers and you always get that family feel when around them.I arrived here with little knowledge and through the years I have gained confidence in my work and knowledge. I am now able to bring that knowledge into the community to help others. Best part of the job is attending lunches where all employees gather and take a break from our busy schedules.
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5.0
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Great company for what it stands for
Lead Receptionist (Former Employee) –  Norwich, CTJuly 15, 2015
I loved working for this company. Unfortunately, I was going through a divorce at the end of my career there, and it was too much to return to after my LOA. If offered the opportunity to return to my position, I would absolutely except.
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5.0
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Good place to work for
Customer service/ medical records (Current Employee) –  Norwich, CTOctober 4, 2014
it a good place to work and grow in positions/ the staff are all lovely and it a good environment to work in .
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5.0
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A great environment
Early Childhood Clinician (Former Employee) –  Norwich, CTMay 22, 2014
UCFS is a wonderful place to work with many supportive individuals in the organization.
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4.0
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Very friendly and helpful environment
Data Entry Specialist (Former Employee) –  Norwich, CTJuly 21, 2013
A typical day at work is clocking in , turning on my desk computer and typing in all patient information and then scanning those same files to make sure all information is correct. Something I learned is to multi-task because this job definitely requires it. the hardest part of the job was scanning. Put the paper in the wrong way and you have to rescan. The most enjoyable part of this job was that it ran so smoothly and nothing was to difficult nor too easy.
Pros
Coffee and tea were always available
Cons
it gets really cold when the AC is on
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1.0
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Helpful for the community, but not a fun place to work.
Customer Service/Secretary (Former Employee) –  Norwich, CTFebruary 6, 2013
I worked for this company and there is no job security.They bully you and at the time i was employed, their turn around period was 4 weeks . I would not suggest anyone work there, its bad blood. Especially because the company is losing money and they are cutting back and firing left and right .
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Overall rating

3.9
Based on 16 reviews
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