There are WAY too many management, supervisor and senior management positions. Getting an answer to a question feels like running a marathon. There are too many people who have input and no one ever answers a question the same way. Policies are vague and adjusted to fit whatever scenario outcome they want to achieve rather than standard for all. There is a lot of "do as I say not as I do" going around.
The company seems to be trying hard to improve the workplace
Group co-facilitator (Current Employee) – Connecticut – December 7, 2017
Everyone made me feel very welcome and were so helpful in making sure you get everything you possibly could out of working at UCFS. The training was extremely informative and the clinicians are very warm.
Clinician I (Current Employee) – Norwich, CT – October 2, 2017
UCFS behavioral health services (both outpatient services and community based services) is a good place to gain experience as a new clinician, but it isn't sustainable in the long term. Caseloads are high, pay is low, and management is focused on numbers and profit rather than on the well-being of their employees and clients. Policies, especially those related to sick time and paid time off, are punitive and discourage workers from taking sick time that they have accrued. Upper management is generally not very supportive of workers, though middle management does try to be supportive. Turnover rates are high and management doesn't value retention. As a clinician in any of the behavioral health programs, you will gain an immense amount of experience working with a wide variety of clients and make excellent professional connections with your coworkers, but management adds unnecessary stress and puts up barriers to getting your job done well.
Weekly supervision provided, feels like a team environment, coworkers are supportive, decent benefits
Low wages, punitive and restrictive PTO and sick time policies, workload too high, values quantity of visits over quality of care
Access to Care Specialist (Current Employee) – Norwich, CT – August 8, 2017
United Community and Family Services is a good company to work for. You can start at the bottom and there is room for growth to go to the top. When working with people you know that they care about the community they serve
Provided variety of activities for senior population. Productive and fun workplace environment. Staff are empathetic.Nutritional lunches were provided. Staff received inservices that were useful for care of the elderly.Entertainment was also a bi-monthlyhighlight.
Medical Assistant/Phlebotomist-PT (Former Employee) – Plainfield, CT – April 6, 2017
Assist with paients, including measurement of vital signs, height, weight, and collection of laboratory specimens. Conducts searches of client belongings upon admission. Conducts telephone inquiry protocol, telephonic assessment, and enters client data in Medseries per policy. Monitor client withdrawal symptoms and report to Charge Nurse as needed. Understand and appropriately apply Client Rules. Answer phones calls and direct phone calls to appropriate location or person. Complete paper work before at the end of your shift. Complete notations in medical records as necessary. Escort guest as assigned to their designation the patient need to be at.
Medical Assistant (Former Employee) – Jewett City, CT – December 8, 2015
A very rare place to work for. The staff is very caring and always there to support the clients and each other. Medical and Behavior Health worked closely with patients permission to treat the whole person and not just individual problems when needed. Clients were always treated with the up most respect. Staff always tried to go above and beyond what was expected of them. It was one of the hardest and most rewarding job I have ever had.
employee (Current Employee) – Norwich, CT – November 24, 2015
UCFS is a great place to work at. You become close to your peers and you always get that family feel when around them.I arrived here with little knowledge and through the years I have gained confidence in my work and knowledge. I am now able to bring that knowledge into the community to help others. Best part of the job is attending lunches where all employees gather and take a break from our busy schedules.
Lead Receptionist (Former Employee) – Norwich, CT – July 15, 2015
I loved working for this company. Unfortunately, I was going through a divorce at the end of my career there, and it was too much to return to after my LOA. If offered the opportunity to return to my position, I would absolutely except.
Data Entry Specialist (Former Employee) – Norwich, CT – July 21, 2013
A typical day at work is clocking in , turning on my desk computer and typing in all patient information and then scanning those same files to make sure all information is correct. Something I learned is to multi-task because this job definitely requires it. the hardest part of the job was scanning. Put the paper in the wrong way and you have to rescan. The most enjoyable part of this job was that it ran so smoothly and nothing was to difficult nor too easy.
I worked for this company and there is no job security.They bully you and at the time i was employed, their turn around period was 4 weeks . I would not suggest anyone work there, its bad blood. Especially because the company is losing money and they are cutting back and firing left and right .