United Heritage Credit Union Employee Reviews

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4.0
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Commission based sales
Loan Sales Specialist (Former Employee) –  Austin, TXJanuary 2, 2019
In order to succeed in the Lending department, you must meet minimum quotas. Also, the majority of your pay comes from commissions, which can dwindle, the more people they keep adding.

Upper management is there about 50% of the time, while the other half is spent on reports. Immediate management is great at working with others, but may not always know the best solution. Also, some solutions were left to the employees, rather than making a managerial decision.

The culture of the workplace is fun and loud. As long as you're okay with that, then it's a great environment. Work, but also have fun.
Pros
Yearly bonus, flexible hours
Cons
Commissions
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4.0
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Enjoyable workplace
Austin, Tx - MSR (Former Employee) –  Austin, TXOctober 29, 2018
When I first started at the Credit Union, everyone was so welcoming and open to talking. I quickly made a lot of good friends - Some of them that I still associate with to this day. The work environment was pretty relaxed. It did get busy on some days, but for the most part, it was an easy job that paid well for the position that you were in.
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4.0
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Great Management
Graphic Designer, Content Marketer (Current Employee) –  Austin, TXOctober 15, 2018
Management at UHCU is excellent. People are willing to listen to your concerns and make changes based on them. Your voice is heard and respected with this company.
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5.0
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productive and fun workplace
Teller Services Specialist (Former Employee) –  Austin, TXOctober 15, 2018
great atmosphere as well as employees, fun and inviting, overall an amazing place to work management was always there to help there is extra curricular activities for work that are fun
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2.0
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Cruel
Insurance Specialist (Former Employee) –  Kyle texasSeptember 1, 2018
I loved working for this company but when my infant grew very ill an was in the hospital for days that turned into weeks (I had notes for EVERY absent) bosses kept assuring me everything was fine take care of your baby family first etc just to call me in an have the very ANNOYING HR lady fire me with no warning. As of course my boss sat in the corner an never said a word because she knew it was wrong!
Pros
The other emp
Cons
Management is two faced
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4.0
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Good place
Teller Service Specialist (Current Employee) –  Kyle, TXApril 23, 2018
Good place to work with. Very uplifting management and friendly higher ups. Worked great with my school schedule. Would recommend to any one looking for a good job.
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4.0
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very laid back
Teller Supervisor (Former Employee) –  Tyler, TXJanuary 16, 2018
UHCU was not very pushy on sales when I was there, but they were just starting to add in sales requirements. nice managers, nice locations, decent pay.
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3.0
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Good starter job
TSR (Former Employee) –  Austin, TXDecember 27, 2017
Not ideal if you are looking for career growth or advancement opportunities. Flexible hours, and slow paced environment. Inbound calls received for banking inquiries.
Pros
Relaxed atmosphere
Cons
No career growth
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5.0
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Great job overall
Teller Service Specialist (Former Employee) –  Austin, TXDecember 18, 2017
A typical day at work consists of assisting members, making sure your drawer is balanced, keeping all your work organized, doing mail, and finding various tasks to do when there is down time. In my opinion this was a great company to work for, and the overall job was enjoyable. The pay is great, management is decent, awesome perks, laid back environment for the most part, and the hours were ideal. For me, the hardest parts of the job were trying to meet a sales goal every month, and how overwhelmingly hectic it can be when it's short of staff. The best part of the job was learning the in's and out's of working in a financial institution, and working in a more professional environment.
Pros
Pay, hours, experience, perks
Cons
Meeting a sales goal
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4.0
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productive and very competitive
Teller (Former Employee) –  Kyle, TXDecember 4, 2017
typical work day - money handling , scheduling and running the drive through and walk - in members

Great management

the best part of the job was being able to help the members of the CU and know that they had the best service given for their money
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1.0
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Terrible Company
Teller (Former Employee) –  Austin, TXFebruary 1, 2017
When you apply and first start working with UHCU they sell you this idea of how wonderful the credit union is and how much potential there is to grow. Unfortunately, there is no room to grow within the company. They are starting to push all of the front line staff to push products onto members that many not even be beneficial for them. Upper Management is terrible. They want everything to be run through them but are unable to handle all of the requests. They also could care less about how you really feel. Big issues that should be directed to HR are only directed to Upper Management and just covered up to look like nothing happened. I know plenty of people who have been told by Upper Management not to even approach HR with any situations. With this CU there is no winning, its a lose-lose situation.
Pros
None
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4.0
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Uhcu
Consumer Loan Sales Specialist (Current Employee) –  Austin, TXNovember 13, 2016
This company does have good job security. Good ability to be promoted from within. UHCU needs more of a training department due to this.
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5.0
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Fun and great enviroment to work at
Member Service Rep (Former Employee) –  Austin, TXJanuary 3, 2016
Great Bank to work for. Co Workers all great to work with. The most enjoyable part of the job is helping customers out every day. Learned alot about banking.
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4.0
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Great learning environment.
Teller Service Specialist (Current Employee) –  Austin, TXNovember 11, 2015
Fast paced, repetitive job with multiple interactions with members on a daily basis. Supportive management and coworkers.
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5.0
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Great company with opportunity for advancement
Quality Control Auditor (Former Employee) –  Austin, TXAugust 11, 2013
The management at UHCU encourages the employees to continue their education and learn more about the company in order to advance. The open door policy and general caring nature of the management is apparent to the the employees and it makes for a pleasant work environment.
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4.0
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great work environment
Senior Financial Service Representative (Former Employee) –  Austin, TXApril 17, 2013
a great company to work for, despite the constant turnover.
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5.0
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Awesome credit union
Teller/Loan Information Specialist (Current Employee) –  Tyler, TXApril 17, 2013
Great company with great employees. Worked here while attending college. Very flexible with school schedule.
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5.0
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great
Teller Service Specialist (Current Employee) –  Kyle, TXAugust 16, 2012
loved to work here, just moving.

I worked here for two years an they have great benefits and the best paid time off program ive seen.

managers are great and you really get recognized for good work. lots of free lunches and giftcards.
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5.0
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very employee friendly...great management team
Teller Specialist (Former Employee) –  Austin, TXJuly 30, 2012
Great employer!! Team work promoted, great management team.
Pros
great employee rewards program
Cons
none.
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2.0
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productive place
Processed member (Former Employee) –  Austin, TXJuly 29, 2012
liked the hours,
didnt like handling the cash all day
loved the customers
Pros
nice hours
Cons
short breask
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Overall rating

4.0
Based on 22 reviews
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Ratings by category

3.9Work/Life Balance
3.9Compensation/Benefits
3.7Job Security/Advancement
3.8Management
3.9Culture

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