In order to succeed in the Lending department, you must meet minimum quotas. Also, the majority of your pay comes from commissions, which can dwindle, the more people they keep adding.
Upper management is there about 50% of the time, while the other half is spent on reports. Immediate management is great at working with others, but may not always know the best solution. Also, some solutions were left to the employees, rather than making a managerial decision.
The culture of the workplace is fun and loud. As long as you're okay with that, then it's a great environment. Work, but also have fun.
When I first started at the Credit Union, everyone was so welcoming and open to talking. I quickly made a lot of good friends - Some of them that I still associate with to this day. The work environment was pretty relaxed. It did get busy on some days, but for the most part, it was an easy job that paid well for the position that you were in.
I loved working for this company but when my infant grew very ill an was in the hospital for days that turned into weeks (I had notes for EVERY absent) bosses kept assuring me everything was fine take care of your baby family first etc just to call me in an have the very ANNOYING HR lady fire me with no warning. As of course my boss sat in the corner an never said a word because she knew it was wrong!
Teller Service Specialist (Former Employee) – Austin, TX – December 18, 2017
A typical day at work consists of assisting members, making sure your drawer is balanced, keeping all your work organized, doing mail, and finding various tasks to do when there is down time. In my opinion this was a great company to work for, and the overall job was enjoyable. The pay is great, management is decent, awesome perks, laid back environment for the most part, and the hours were ideal. For me, the hardest parts of the job were trying to meet a sales goal every month, and how overwhelmingly hectic it can be when it's short of staff. The best part of the job was learning the in's and out's of working in a financial institution, and working in a more professional environment.
Teller (Former Employee) – Austin, TX – February 1, 2017
When you apply and first start working with UHCU they sell you this idea of how wonderful the credit union is and how much potential there is to grow. Unfortunately, there is no room to grow within the company. They are starting to push all of the front line staff to push products onto members that many not even be beneficial for them. Upper Management is terrible. They want everything to be run through them but are unable to handle all of the requests. They also could care less about how you really feel. Big issues that should be directed to HR are only directed to Upper Management and just covered up to look like nothing happened. I know plenty of people who have been told by Upper Management not to even approach HR with any situations. With this CU there is no winning, its a lose-lose situation.
Quality Control Auditor (Former Employee) – Austin, TX – August 11, 2013
The management at UHCU encourages the employees to continue their education and learn more about the company in order to advance. The open door policy and general caring nature of the management is apparent to the the employees and it makes for a pleasant work environment.