Questions and Answers about UnitedHealth Group

Here's what people have asked and answered about working for and interviewing at UnitedHealth Group.

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How are the working hours?

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33 answers

The hours vary depending on the position. If you are interested in learning more about the hours for a specific position, please join our recruiter chat at uhg.hr/recruitchat

Answered by UnitedHealth Group

They promote work-life balance and encourage you to work 8 hour days but the expectations for meeting metrics and keeping cases current dictate you work 10 sometimes 12 hour days and maybe weekends to keep from getting in trouble for falling behind.

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Usually standard 40 hours per week, with some overtime here and there. Shifts vary and change quite a bit. Open times are 8 am-8 pm est m-f. You can be selected to work any shift inside those hours. However, you bid for a new shift every 4 months and selection is based on performance. So if you have a bad shift, it will only last a few months. You can have a standard 8 hours 5 days a week, or it can more non-traditional such as four ten hour days or even a descending shift where you work 10 hours on Monday then one hour less each day ending in 6 hours on Friday, there's also some more creative options occasionally. Another option is called flex where have a varied shift, they schedule you wherever they need you. You get a decent pay differential for flex.

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Working hours are convient for a single parent. It will allow time for you to spend time with your kids.

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Flexible it has pros and cons. The company also allow you to work from home.

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Customer Care Advocates in office must have availability between the hours of 7am-8pm Mon-Fri. If you work from home you must have availability from 7am-10pm Mon-Fri.

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The Medicare telesales office in Roanoke, VA typically has a standard Mon-Fri 8AM-8PM although during the Medicare Annual Open Enrollment Season Overtime is strongly encouraged but not mandatory to my knowledge (However working at least 20 hours of overtime during this short season could potentially boost your annual income significantly. )

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The schedules in the Telesales dept we're based on several factors I worked what was considered a desirable schedule of 8:00 AM - 4:30 Mon -Fri based on my sales, sales conversion, quality, and if I recall attendance could play a factor as well.

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Terrible work life balance. As an NP I have to find coverage for my own buildings to take any PTO. That means coordinating with three other providers. If you don’t take your PTO you lose most of it at the end of the year. My manager encourages me to check emails and make phone calls on weekends, (no extra pay). The EMR is full of bugs and glitches. I am working 9 hour days and then constantly having to chart on evenings and weekends. I have challenging families that demand to send their loved ones to the hospital despite very hard work to prevent this and then I miss getting bonus pay. They are not helping with my student loans. The salary is great but I’m still trying to decide if it’s worth constant stress. Optum says it loves patients but every corporate email talks about dollars...

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Depends on the department, as some departments are call centers and will have call center hours.

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