Questions and Answers about UnitedHealth Group

Here's what people have asked and answered about working for and interviewing at UnitedHealth Group.

View all 324 questions about UnitedHealth Group

How are the working hours?

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29 answers

The hours vary depending on the position. If you are interested in learning more about the hours for a specific position, please join our recruiter chat at uhg.hr/recruitchat

Answered by UnitedHealth Group

Customer Care Advocates in office must have availability between the hours of 7am-8pm Mon-Fri. If you work from home you must have availability from 7am-10pm Mon-Fri.

Answered

4
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The Medicare telesales office in Roanoke, VA typically has a standard Mon-Fri 8AM-8PM although during the Medicare Annual Open Enrollment Season Overtime is strongly encouraged but not mandatory to my knowledge (However working at least 20 hours of overtime during this short season could potentially boost your annual income significantly. )

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1
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The schedules in the Telesales dept we're based on several factors I worked what was considered a desirable schedule of 8:00 AM - 4:30 Mon -Fri based on my sales, sales conversion, quality, and if I recall attendance could play a factor as well.

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1
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Terrible work life balance. As an NP I have to find coverage for my own buildings to take any PTO. That means coordinating with three other providers. If you don’t take your PTO you lose most of it at the end of the year. My manager encourages me to check emails and make phone calls on weekends, (no extra pay). The EMR is full of bugs and glitches. I am working 9 hour days and then constantly having to chart on evenings and weekends. I have challenging families that demand to send their loved ones to the hospital despite very hard work to prevent this and then I miss getting bonus pay. They are not helping with my student loans. The salary is great but I’m still trying to decide if it’s worth constant stress. Optum says it loves patients but every corporate email talks about dollars...

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6
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Depends on the department, as some departments are call centers and will have call center hours.

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1
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Call center rep. Typical day is 8 with 30 min lunch and 2 15 min breaks. There are exceptions. My dept does not offer OT so I work off the clock and on my lunch many times trying to keep up with an impossible workload. It's ridiculous!

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Telephonic case manager. Hours are from 11am-8pm. There are full time and part time positions. What would part time hours be?

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5
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They promote a 8 hour work day but the work load and expectations often require you to work more than 8 hours in order to meet your metrics. No OT pay or comp time paid.

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Lots of overtime

Answered - Senior Implementation Manager (Current Employee) - Work from home

6
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