Questions and Answers about UnitedHealth Group

Here's what people have asked and answered about working for and interviewing at UnitedHealth Group.

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What is the work environment and culture like at UnitedHealth Group?

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32 answers

As the fastest growing part of UnitedHealth Group's family of businesses, Optum's work environment supports the cultural values of UnitedHealth Group. To learn more about our work environment, check this out: https://uhg.hr/zbt8e

Answered by UnitedHealth Group

I think it truly depends on what department you work in and who your managers are. Managers have not only power within the company but they have the power to create a positive, high functioning team, teams who feel empowered to submit ideas that could make conditions and production/products even better & know their managers won't just blow them off. Teams who feel supported to learn & grow & use that experience to reach for higher grounds always do far better than those teams who are micromanaged as if they couldn't get a thing done properly without their mgr. telling them what to do at every turn. I think this is pretty well known amongst great leaders because they usually come from teams that are free enough to explore their talents & feel comfortable & trusted enough to give their input & ideas not laced with old school thinking. It's too bad that so many leaders forget this very important lesson once they have the stressors of meeting their own boss's demands. Again, depending on how they are treated, trusted & they are told or shown how important they are OR micromanaged, not listened to, belittled will have a great impact on how their team is and so on down the line. Come on all corporations-you KNOW this simple recipe for employee/employer relations and company success brought about by positive, smart people who are excited to be at work everyday & give their all! It doesn't happen unless everyone top down gives their best, it's not rocket science, just remember one simple fact, YOU are not your job title! Hope this makes sense and gets through!

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Micromanagement and 50 plus hours are key.

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In Optum IT the workers are very hard working. It's heads down. I don't mind that part, but had I known how sexist the senior leaders were in tech, I would never have started here. No advancement, 1960 leadership, top heavy hierarchical structure with even the manager level (10 vps and directors above my manager) not knowing the system and in "strategy meetings all day). How many "leaders" does it take to strategize about 1 system with a skeleton crew?

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Positive and focused on developing newer agents and supporting veteran agents. The Roanoke, VA(Medicare Sales) office has a strong team of management, training, & Veteran agents that I had the pleasure of working with together. Several of my friends still thrive there as well as two of my relatives. I only left due to a significantly higher paying sales opportunity with a local competitor.

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I think it depends on the department and your direct manager as to what you may experience. I enjoyed my first position at UHG, and had great supervisors that cared about you as an employee. However, I was promoted to another position, and it was the total opposite experience!! Now, none of the managers care, they are incompetent of giving you the correct information to properly do your work, and when you need assistance for a member, none of the supervisors are anywhere to be found (and I work from home).

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All they care about are numbers and the micromanagement is awful.

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The culture. Very diverse. At the Sugarland location it became very stressful to be there. Groups of 20 yr olds cursing and fighting on the provider services floor. It was a circus! Working at home is very isolated. Interaction is soley through ping and text and emails. I do miss daily interaction but not the circus. Lol!

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Very relaxed work environment and a diverse atmosphere. Great open door policy. No micro-managing.

Answered - Qualified Mental Health Professional (Former Employee) - Winston-Salem, NC

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Like many have mentioned before, I think it really depends on what sector you work in. The area I work in, contracting, is wonderful. I have a great team and they are very supportive of one another. If they are unhappy, they can easily find another job in another area of the company.

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