Questions and Answers about UnitedHealth Group

Here's what people have asked and answered about working for and interviewing at UnitedHealth Group.

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What is the work environment and culture like at UnitedHealth Group?

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30 answers

As the fastest growing part of UnitedHealth Group's family of businesses, Optum's work environment supports the cultural values of UnitedHealth Group. To learn more about our work environment, check this out: https://uhg.hr/zbt8e

Answered by UnitedHealth Group

In Optum IT the workers are very hard working. It's heads down. I don't mind that part, but had I known how sexist the senior leaders were in tech, I would never have started here. No advancement, 1960 leadership, top heavy hierarchical structure with even the manager level (10 vps and directors above my manager) not knowing the system and in "strategy meetings all day). How many "leaders" does it take to strategize about 1 system with a skeleton crew?

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Positive and focused on developing newer agents and supporting veteran agents. The Roanoke, VA(Medicare Sales) office has a strong team of management, training, & Veteran agents that I had the pleasure of working with together. Several of my friends still thrive there as well as two of my relatives. I only left due to a significantly higher paying sales opportunity with a local competitor.

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I think it depends on the department and your direct manager as to what you may experience. I enjoyed my first position at UHG, and had great supervisors that cared about you as an employee. However, I was promoted to another position, and it was the total opposite experience!! Now, none of the managers care, they are incompetent of giving you the correct information to properly do your work, and when you need assistance for a member, none of the supervisors are anywhere to be found (and I work from home).

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All they care about are numbers and the micromanagement is awful.

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The culture. Very diverse. At the Sugarland location it became very stressful to be there. Groups of 20 yr olds cursing and fighting on the provider services floor. It was a circus! Working at home is very isolated. Interaction is soley through ping and text and emails. I do miss daily interaction but not the circus. Lol!

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Very relaxed work environment and a diverse atmosphere. Great open door policy. No micro-managing.

Answered - Qualified Mental Health Professional (Former Employee) - Winston-Salem, NC

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Like many have mentioned before, I think it really depends on what sector you work in. The area I work in, contracting, is wonderful. I have a great team and they are very supportive of one another. If they are unhappy, they can easily find another job in another area of the company.

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They only care about numbers. Completely micromanaged. I’m miserable there because of it and can’t wait to get out. I like the job but the management stinks.

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Great place to work if you like being micromanaged. People supervising you who have not for one day ever done your job. Will keep piling more and more work on you. No compensation for it. Insurance sucks. My co-workers are what keeps me grounded. No onsite HR department.

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