Remember that it takes a team to be successful, thus making the work more enjoyable for the employees. You are expected to go over and beyond, which is not a problem, but it becomes a problem when you are not given recognition.
It would be excellent if contract workers were referred to HR for any permanent job opportunities with the company.
Answered - Clinical Quality Specialist (Former Employee) - Remote/Work at Home
Stop treating employees like second class citizens. There's no respect for employees and there's no compassion for them either. Oh, and quit micromanaging. I don't know which high paid executive thinks this is an effective way to run a business. Do a little research on just how damaging micromanaging is to any business.
Improve on employee satisfaction
Answered - Service Account Manager (Current Employee) - Overland Park, KS
Anonymous review of supervisors by their staff, so you get the truth.
Answered - Jr. Project Manager (Current Employee) - Orange County, CA
Provide more incentives to call center reps, make position less robotic with scripting, and more PTO.
Answered - Enrollment Specialist (Current Employee) - Georgia
Better training of new employees. Provide better screening and training of first level managers. Provide cultural and sensitivity training for managers. Use mentors that are qualified and experienced.
Answered - Senior Recovery/Resolutions Analyst (Former Employee) - Franklin, TN
Work well with employee adjusting there schedule
Answered - Non-License Health Agent (Former Employee) - Orlando, FL
Stop making pilot programs that actually are excelling in KPI's and close them down
Answered - Customer Service Representative (Current Employee) - Houston, TX
Offer more in pay and better chances for advancement
Answered - Customer Service Agent (Former Employee) - Richardson, TX