Thanks for sharing your experience. I can most definitely agree that our emlpoyees value our mission and culture. I'm glad to hear you've found your strive at UnitedHealth Group! Sincerely, Meredith F. - Talent Community Manager, UnitedHealth Group
Job Work/Life Balance
Customer Service Representative (Former Employee) – Kennesaw, GA – September 18, 2018
A typical day at work is handling around 100+ monitored calls a day. Advocates must be positive, compassionate, informative and accurate. Responsible for helping colleagues in need of help by Y-jacking. I've learned that with compassion, patience and accuracy are key components.
Supervisor San Bernardino(Contractor) (Former Employee) – San Bernardino, CA – September 18, 2018
Excellent place to work, everyone is there for each other. Help each other to succeed. Makes sure morale is high with the employees,., which increases productivity. In the Billing department we all work as a team, one can't stand without the other. We depend a lot on each other, and we show respect and kindness. This is an excellent place to work for and I enjoy everyday with the staff and our Manager. I have learned alot from the previous manager, ie how to create queries and build scans. The hardest part of my job is when I have to recommend staff, that's not a good feeling, especially when you're worked so long with them, after fifteen years, staff is like family.
Provider Customer Service (Former Employee) – Tampa, FL – September 18, 2018
I applied for a data entry job which I got a claims adjuster position, but to show up on the first day of training and find out they have a new company called "Oxford" and THEY felt that our class would be a better fit for that company? Really
Health Services Coordinator (Current Employee) – Waltham, MA – September 18, 2018
Working for United Health Group has been an amazing experience. I love what I do and I love our cultural values. I have seen how compassionate this company is and how much they care about members and the community as a whole. It has been a pleasure.
Opportunities to grow, discounts, paid vacations, meetings, community service(Very involved)
Great for gaining initial experience. Then move on.
Billing Clerk (Current Employee) – San Antonio – September 18, 2018
Seemed like a great place to work, but raises & promotions are rare. The people who are promoted have less experience than other candidates who have a lot more experience. Focus on quantity vs quality.
Customer Service Rep (Former Employee) – Roanoke, VA – September 18, 2018
assisted retirement age members with issues with medicare part d plan and also took payments for their premiums. assisted with calling pharmacies to help get program benefits to process correctly according to each member's respective benefit level
very nice company to work for. enjoyed every aspect of my position. prepared for future jobs in the health insurance industry. wonderful management and colleagues. always sympathetic to life situations.
Customer Service Representative (Former Employee) – Phoenix, AZ – September 18, 2018
This was a great place to work. I love my job, However the bosses never knew from one moment to another if we were going to be laid off that day or not because there are always at least 2 locations competing internally for the same calls.
The bosses because they are always so tense are hateful and do not like to help in anyway.
You are also penalized if you get a call 3 minutes before your break you have to take the call. If you are late going to lunch because of the call YOU get a point. That is so unfair being penalized for taking THEIR phone call
Customer Service Representative (Former Employee) – Roanoke, VA – September 18, 2018
This was an incredibly poor atmosphere where it was frowned upon to speak to those in higher pay grades. Managers are often not even trained in the areas of those they supervise, thus have little to no understanding of the actual job. It reminded me of High School, "clicks" who were gossipy and very unprofessional.
Subject Matter Expert (Current Employee) – San Antonio, TX – September 17, 2018
The company is honestly to political to work for. Its all about who you know and who well you can kiss up to people. I've been here 12 years, completed my degree with the promise of room to move up. I have applied for over 25 jobs internally and their poorly managed HR and recruitment system I have not received one interview even though they are roles i'm qualified for. Don't work here if you don't want to deal with office politics, no work/life balance, and health plans that you spend a large chunk of your salary just to meet your deductible. Its just not worth it if your looking for a happy medium even.
Great side benefits like dental and vision
Overworked, Underpaid, Mandatory OT of 15+ a week for over 2 years.
Here is another you can do better company. Do not go to UHG expecting to climb the corporate ladder, it is very difficult. If you are coming in at a director level, it is OK, anything less, you will have a hard time moving up. A lot of people 30 years old and younger working here----not a good fit for the older worker. High turnover at UHG---check the number of jobs they have open. Keep looking, don't waste your time here.
Health Advocate, Senior Advocate4Me Rep-Tier (Former Employee) – Minneapolis, MN – September 17, 2018
Great place to work in regards to compensation for entry level jobs. Benefits are horrible if you dont make more than 75,000 though. Management is detached and doesnt really know how to create a welcoming environment for its employees. Work life balance is horrible. There are multiple divisions with this company, my experience is with the Employer and Individual division.
Worked as an ICA for 10 years. UHG is a great company.
Agent (Former Employee) – Columbus, GA – September 17, 2018
You get what you put in. You get the support you need, too. There are many great opportunities at UHG all over the United States of America. As an ICA the Medicare Advantage and Supplemental programs are great!