UnitedHealth Group Employee Reviews for Call Center Representative

At some point I no longer felt welcome. I felt shunned by my coworkers and management. I watched others have personal issues be welcomed with open arms while I was left behind when I needed our work culture the most.

Was this review helpful?

Official response from UnitedHealth Group

October 16, 2023

Thank you for your feedback. I'm sorry to hear about your experience. Your comments will help us to assess our processes regarding workplace culture and make any necessary adjustments for improvement.

Terrible place to work

Call Center Customer Service Representative (Former Employee) - Dallas-Fort Worth, TX - March 31, 2023

I just knew that I had found my place for retirement. NOpe not with this company. I worked the call center and it was none stop calls. Not even enough time to take a swallow of water that's near you. Your schedule shift is based on bids and your job performance. So you may end up loosing a shift that they put you on because of numbers and your time meaning how long your on the call. They tell you that time doesn't matter much as long as the customer or provider your speaking with issue is resolved but thats not true. This company only is concerned with numbers and time. They offer bonuses but they make it difficult to get because your numbers and time must be consistent all the time. They don't want you to use your PTO they give you during or after training once on the floor with supervisor. They inform you that taking off could hurt you when it's time for bonus, dept transfer or getting a good shift. They don't offer much help after training once your leave training & in production from Supervisor or Team Lead. They use long time employees that's on your team to help you while there trying to do there job as well by taking calls. They give you a bonus but only a portion during training and then they make it so difficult for you to stay and make you leave before the second part of the bonus is given and since you left before staying a yr you must pay back what ever money they gave you. They micro manage really bad. You have to document every single thing you do and send a screen shot to your supervisor or team lead of error messages that your getting. If you need to -

Pros

None

Cons

Micro managed, No morales, No respect, No integrity, No caring

Was this review helpful?

Jobs at UnitedHealth Group

Call Center Representative positions

See more jobs

Customer Service Representative - Lake Katrine, NY OR Remote in Lake Katrine, NY

Lake Katrine, NY

2 days ago

Call Center Representative - Boston, MA

Boston, MA

9 days ago

Collections Representative - Remote in Multiple Locations

Phoenix, AZ

30+ days ago

Part Time Onsite Customer Service Representative - Colorado Springs, CO

Colorado Springs, CO

30 days ago

Customer Service Representative Lead - Golden, CO

Golden, CO

30 days ago

Okay Company, hard to meet metrics

Call Center Representative (Current Employee) - Remote - January 21, 2023

It is hard to meet the metrics set. The company marks these against you and threaten your job, even if the member does not qualify for certain benefits.

Was this review helpful?

Oppressive

Remote Call Center Agent (Former Employee) - Home - December 30, 2022

Grueling calls over buggy software with distraught people over constantly changing policies. Miserable elitist coworkers. Training is involved but insufficient.

Pros

Remote

Cons

Everything else

Was this review helpful?

Nothing

Call Center Customer Service Representative (Former Employee) - Remote - December 6, 2022

You have to be on camera every day. When you are going on breaks you can turn the camera off. "They want you to feel like you are with your coworkers" ha the lies. Honestly, they want to watch you! Pay sucks. You will be let go at any given moment for no apparent reason. Management forget they were once in your shoes before they have gotten in their position and the higher-up.

Pros

Meeting cool people

Cons

Where do I start!!!!!

Was this review helpful?

UnitedHealth Group insights

Based on 5,873 survey responses

What people like

Clear sense of purpose
Time and location flexibility
Ability to learn new things

Poor Training, Management, and Support

Call Center Representative (Former Employee) - Remote - September 8, 2022

There are NO MANUALS that explain how to do the job. The "SOPs" are inaccurate. There's a lot of favoritism between manager and "team lead", who speaks to people very disrespectfuly.

Was this review helpful?

Excellent company to work for!

Call Center Registered Nurse (Current Employee) - Work At Home - April 28, 2022

I feel blessed to work for United Health Group. I get to work with great individuals as a team, reaching our weekly and monthly goals. Helping members with health challenges is one that I have always cherished, and we get to teach individuals how to utilized the resources of their health plan in a way that's beneficial to them.

Was this review helpful?

Not a friendly place

Enrollment Specialist/call center rep (Former Employee) - Duluth, MN - April 5, 2022

Working for this company you will not feel welcome at all. Employees are considered disposable and treated as such. Most of my coworker’s were very nice and I enjoyed working with them. But management and corporate act as is you are beneath them and don’t deserve respect.

Pros

Work from home

Cons

Overworked and underpaid. Management that is constantly changing, treated like property

Was this review helpful?

No transparency and no support

Call Center Representative (Former Employee) - Dublin, OH - December 4, 2021

You train for one job in the beginning and then are constantly moved into different departments. If you aren’t happy in that department, management doesn’t care because you were moved “for the company’s needs.” You are just another body on the phone taking calls; because it’s such a large company and it’s remote, no one sees or knows you personally and it shows. Toxic positivity is constantly displayed as a fix for being unhappy because management will do nothing to actually support you.

Pros

The pay, benefits, & incentives are nice but not enough to make me stay

Cons

Everything else

Was this review helpful?

Good company to work for

Health Advisor (Call Center) (Former Employee) - San Antonio, TX - October 18, 2021

Good company, easy onboarding, good location. Co-workers were awesome. Training was sketchy, but in all, the job was easy to do. If I didn't exhaust my FMLA, I'd still be there

Pros

Work from home, company events, pay, benefits

Cons

None really

Was this review helpful?

Rate your recent company

Share your experience to help others

Entry level

Call Center Representative (Current Employee) - Texas - October 17, 2021

It is a great entry level call center. The training was a bit tough but it really helps when you get on the floor. At my interview I was told it would be it would be a remote position but on my first day that turned out to be a "privilege" to work from home. The job is really easy to the point where it gets so boring and your shift feels like it goes by so slow. They expect so much for a low wage. They need to be more organized and stop being so strict for the low wage they offer. They want you to do a background and drug test. Also if they can't find a previous employer they expect you to show proof with a pay check or IRS, which is ridiculous because they act like it's such a privilege to work there. If you stay for 90 days they offer advancements, but during that time they will try to find something to fire you for. They have a high turn over rate of employees, which they even seem to acknowledge, but wont change what they are doing.

Pros

Schedule, easy, good training

Cons

Short breaks, 90 day period, policies, management

Was this review helpful?

Don’t go there

Call Center Representative (Current Employee) - Remote - August 5, 2021

Very cruel cruel culture, incompetent management, all political, focused on power grabbing, don’t care about the member, just want to increase revenue. Try not to pay your claims.

Pros

None

Cons

Too many cons to list

Was this review helpful?

Official response from UnitedHealth Group

August 11, 2021

I'm sorry to hear this was your experience. Overall I've had a great experience in growing my career at UnitedHealth Group. It can be difficult when there are transitions with the organization, but I've found it helpful to grow a network of people to surround myself with. We wish you the best! -Maria

Good company but getting time off sucks

Call center Rn (Current Employee) - Tonawanda, NY - July 2, 2021

Love working from home especially in New York State with those horrible snowy days. Pay is ok no complaints compared to the current nursing market it’s fair

Pros

Work from home

Cons

Insurance benefits not good. Not flexibility for time off. Have to schedule a month in advance

Was this review helpful?

Management

Senior Provider Services Advocate Call Center Remote (Former Employee) - Columbia, MD - June 7, 2021

Balance work existenceStabilityRoom for advancementManagement offers open door informationThey were protective during cov19 allowing people to work from home

Pros

Flexibility pay, benefits, coworkers, management

Cons

None

Was this review helpful?

Toxic work environment

Call Center Representative (Former Employee) - Kingston, NY - May 21, 2021

I worked for this so called company for almost two years. One of their core values is compassion but the supervisors don't have a compassionate bone in their body. They let me go because of medical issues.

Pros

Weekends off

Cons

Over worked, understaffed, no compassion for employees with medical or mental illnesses

Was this review helpful?

Great management, great pay

Call Center RN (Former Employee) - Greensboro, NC - April 7, 2021

Management was great in the department I worked in. The pay was very good. I felt like I was able to help the members when they called in. There were a lot of resources available to assist with daily tasks. Overall job assignment was easy and goals/metrics were easy to achieve. The only complaint was that we were often randomly given other tasks to do that were stressful and put us behind with our metrics.

Pros

Good pay, good benefits, good management

Cons

Random assignments to other departments, turnover

Was this review helpful?

Good pay and bonuses but very busy call center

Call Center Representative (Former Employee) - Oldsmar, FL - April 4, 2021

Great pay and bonuses but the call center were extremely busy and stressful. The company provided meals treats during holidays. Also, gifts are sometimes given out with the company logo.

Pros

Good hourly pay and bonuses

Cons

Stressful call load.

Was this review helpful?

It was cool. Pay was good

Medicare and Retirement Customer Service Advocate (Call Center) (Former Employee) - Irving, TX - March 23, 2021

They started making changes without alerting the advocates. Started to micromanage really bad. My supervisor was very helpful in giving constructive feedback and tips on how to be a better customer service provider.

Was this review helpful?

Advancement

Call Center Representative (Former Employee) - Las Vegas, NV - February 22, 2021

There's a lot of room for growth. My higher ups (Supervisors) have always been helpful and understanding. I would recommend this company, benefits are well, pay is fair.

Was this review helpful?

Not a long term career path

Call Center Representative (Current Employee) - Remote - February 9, 2021

I worked as a call center rep & the amount of work you have to do is RIDICULOUS! You are basically a community worker, call center rep, and assistant all in 1. For example. If a member is calling only for BENEFITS, you are to quote them their benefits, then expected to help look for a doctor, set up an appointment, AND transportation. Not to mention, there are so many different systems you have to utilize. Their employee metrics for bonuses are extremely high & unrealistic. I don’t recommend being a call center rep with this company.

Pros

Work from home

Cons

Short breaks, unprofessional management

Was this review helpful?

Official response from UnitedHealth Group

February 15, 2021

Thank you for taking the time to share your perspective. I encourage you to share this feedback with your manager to work towards a solution that provides you with the training you feel you need to be successful in your new role. -Kara

Ok place to work

Call Center Representative (Current Employee) - North Richland Hills, TX - January 18, 2021

UHC is on ok place to work. Compensation needs to be updated, do not feel we are compensated for the amount of work that we do currently. Management is nice and try their best to be inclusive.