UnitedHealth Group Employee Reviews

I enjoyed working for UHC. I relocated to another state however, and the assistance to transfer to another position that I qualified for was minimal to none. The benefits are decent, which include Bravos, which are points to obtain gift cards or purchase items from their internal store. There is not a work and balance life as your having to work overtime or on your time to meet deadlines and your review is dependent on you meeting those deadlines. The great thing about working at UHC was that I worked remotely and could work at any hour of the day. My manager and team were great, very helpful and knowledgeable in the LTC Medicaid program.

Pros

Bravos, great team environment

Cons

Fair benefits, work long hours, transfer to another position is hard

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Official response from UnitedHealth Group

July 2, 2019

We appreciate your feedback!Good to hear you enjoyed the flexibility you got from telecommuting. Sounds like you were part of a great team and had an awesome manager. We wish you all the best!Thank you.Sudeshna S., Sr. Talent Community Manager, UnitedHealth Group.

Stay away. Protect yourself.

Enrollment Specialist (Former Employee) - Duluth, MN - June 9, 2023

Easily the worst company I ever worked for. Turnover rate is ridiculously high. I had 3 different supervisors in the span of 7 months. Super gossipy and cliquey work environment. Management plays heavy favorites and will actively go out of their way to hinder your success if they don't like you. Pay and compensation for an insurance was laughable. I started in 2016 at $14/hour and people who were hired after me started at $15. I only ever received one raise in the five years I spent at this hole. By far the worst health coverage I've ever had at any job.Just a terrible, terrible company to work for.

Pros

None

Cons

Turnover, management incompetency, low pay, expensive health coverage, toxic.

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UnitedHealth Group insights

Based on 5,722 survey responses

What people like

Clear sense of purpose
Ability to learn new things
Time and location flexibility

Areas for improvement

Overall satisfaction
Sense of belonging
Trust in colleagues

Upper Management sux

Care Advocate (Current Employee) - Nashville, TN - June 8, 2023

Immediate team and manager - both good. Upper management - annoying. Pros: remote work, good vacation time. Cons: they monitor mouse movement, they give unrealistic quantitative goals. There is always a new program to learn. They don’t ask the front line people about efficiency- instead they create new initiatives just to be annoying.

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Ok

Analyst (Former Employee) - Southfield, MI - June 8, 2023

Okay company , more focused on moving the mouse than actual quality of work . Pros is flex schedule and remote work. Other than that everything is fast paced and changing

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Work from home

Claims Adjuster (Current Employee) - San Antonio, TX - June 8, 2023

I really enjoy working from home and having the flexibility of start and end times. The pay could be better. Cross trained and didn’t get a past raise.

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Overall a good company to work for-but be prepared for ongoing changes

Registered Nurse National Acute Care Management (Current Employee) - Hennepin County, MN - June 7, 2023

Hard to advance in this company-very competitive with so many employees. Autonomy in your job role-must be a self motivated person to work for them. However hard to know what all is happening within the company due to its size. Never ending process changes.

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Great but Big Company

Sales (Former Employee) - Tampa, FL - June 7, 2023

Enjoyed working there and had many opportunities for advancement. Their benefits are excellent with the exception of the health insurance. Enjoyed the flexibility of working from home.

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The people are amazing and the ceo listens to you.

Senior, National Service Account Manager (Former Employee) - Buffalo, NY - June 7, 2023

A typical day at work in Medical Benefit Account Management is fast-paced, diverse, and full of opportunities for growth. It involves managing client accounts, overseeing benefit program implementation, and collaborating with various stakeholders. This role has taught me the importance of effective communication, adaptability, and problem-solving skills in navigating complex benefit programs and staying abreast of industry trends and regulations.Management plays a crucial role in providing guidance, support, and resources. A strong management team fosters a positive work environment that encourages professional development and recognizes employee contributions.Workplace culture is a vital aspect, shaping the overall work experience. A culture that values collaboration, teamwork, and open communication fosters a supportive and engaging atmosphere, allowing for innovation and collective success.The hardest part of the job is managing multiple priorities and meeting tight deadlines while ensuring accuracy and compliance. Balancing the demands of clients, internal teams, and regulatory requirements can be challenging but provides opportunities for growth and development.The most enjoyable part of the job is witnessing the positive impact of effective benefit programs on employees' lives. Building strong relationships with clients and seeing the value our programs bring is highly rewarding. Additionally, collaborating with a dedicated and diverse team, overcoming challenges together, and fostering a sense of camaraderie contribute to a fulfilling work experience.

Pros

people and benefits

Cons

locations

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Productive fast paced work place

Advocate (Current Employee) - Remote - June 6, 2023

I enjoy my current position at United healthcare. As a customer service advocate for members. The call volume can get very high, so ability to multitask is a must. Great benefits and great opportunity to advance in your career as I have just accepted a position with landmark health as a telephonic patient engagement specialist.

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I would do it again!

RN Case Manager (Former Employee) - Las Vegas, NV - June 5, 2023

What is the best part of working at the company?My team, my superiors, my ability to assist patient with their plan of care upon discharge from hospital to home. All while being remote.What is the most stressful part about working at the company?The most stressful part of my job. Was. Waiting for doctors to cooperate , for pharmacy to fill medications , and worse of all. Hopi g a new patient would pick up the phone the first time I call What is the work environment and culture like at the company?I worked from home, my supervisor were available when I needed, my team mates. Also. We’re available. Team meetings made it feel like we were togetherWhat is a typical day like for you at the company?Contact 6+ pts. Meet their needs. Provide education and always updating the plan of care and providing solutions and direction for patient

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Jobs at UnitedHealth Group

Customer Service Representative - National Remote

Plymouth, MN

1 day ago

Enrollment Eligibility Representative - National Remote

Dallas, TX

13 hours ago

Customer Service Advocate - Remote in Wisconsin OR Minnesota

Minneapolis, MN

3 days ago

Appeals Representative - National Remote

Dallas, TX

2 days ago

Micromanage happy

Senior Customer Service Representative (Former Employee) - Remote - June 4, 2023

They micromanage your entire day. They also frequently change your job description. You’re definitely just a number and use AI to judge your calls. Despite members telling you’re awesome on a call, you can still rate low if you don’t act fake enough or say enough positive trigger words.

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Productive

Manager (Current Employee) - Minnesota - June 4, 2023

A very good place to work and for job development. It is very open to different cultures. More opportunities to move to different departments. The salary is good

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Teamwork & Supportive

Business Consultant (Current Employee) - Minnetonka, MN - June 3, 2023

Management is very teamwork oriented and provides support when asked. Does not micro-manage and you are able to work independently. Very flexible with time-off. Health benefits are below average.

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Unfortunate

Physical Therapist (Current Employee) - Los Angeles, CA - June 3, 2023

UHG took over Optum and a few months late, like many companies started laying off people. Management is poor. I believe this group is focused much more on making money than providing good patient care.

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Overwork

Medical Receptionist (Current Employee) - Connecticut - June 3, 2023

You are responsible for many tasks and expected to get them done, Our practice has over 40000 patients and nine providers and on a good day maybe 5 front end people to check-in, check-out and answer phones. Plus call back patients to set up appointments.

Pros

paid days when the company closes

Cons

management. They only tell you whatyou want to here

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Productive and fun work place

Customer Service Advocate (Current Employee) - Greensboro, NC - June 2, 2023

What is the best part of working at the company?The people that I work with and the hours and not having to work on the weekends is a plus for me What is the most stressful part about working at the company?The only stressful part is when a member is upset What is the work environment and culture like at the company?Very understanding, very caring, What is a typical day like for you at the company?Fun, but yet hard working with helping members

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My experience working for United Healthcare was very good. I would love to work there again.

Registered Nurse Telephonic Case Manager (Former Employee) - Remote - June 2, 2023

What is the best part of working at the company?The benefits are good. They have tuition reimbursement for full and part time staff. There is opportunity for advancement.What is the most stressful part about working at the company?Meeting your weekly metrics is the hardest part of the job.

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Micromanaged

RN (Former Employee) - Greensboro, NC - June 1, 2023

Pros: Pay was great, various shifts, work from home after trainingCons: Everything was micromanaged, treated like a child, expected to tolerate abuse from callers

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Good local clinical manager

Nurse Practitioner (Current Employee) - Texas - June 1, 2023

Manager locally is great. Cares about safety. Options for advancement and growth. Flexibility in schedule. Support for education. Good benefits. Good perks.

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Massive Company

Director (Current Employee) - Tennessee - June 1, 2023

It is textbook big business. Your experience is what you make it. Finding joy in the work requires having no expectations that the company has that responsibility to you. This is absolutely a corporate American behemoth.

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Pay for performance it’s great

Customer Service Representative (Current Employee) - San Antonio, TX - May 31, 2023

What is the best part of working at the company?The hours and the pay the leader ship, and the culture. No I.What is the most stressful part about working at the company?Being responsible for your metrics, and to meet deadlines use time affectivelyWhat is the work environment and culture like at the company?It’s great promotions from within state of the art technology systemsWhat is a typical day like for you at the company?Busy and rewarding I love helping people and making a difference in the company let you be the person who you truly are.

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