Customer Service Representative (Former Employee) – Roanoke, VA – April 21, 2018
I expected my role with UnitedHealthcare to be a rewarding experience that would open the door to a myriad of roles. I was wrong. Though the company has benefits such as telecommuting, quick advancement in certain areas and pay (though not matching work load) the cons outweigh. The work environment was highly unprofessional. This includes inappropriate comments and supervisors making constant jokes about termination. The atmosphere didn’t foster a culture of empowerment. The benefits (medical, dental, etc) are the worst of any employer I have worked with. This is more astonishing since this is an insurance company (though in their defense I was warned during the recruitment process that this was the case). Lastly they encourage you to reach out to their 3rd party HR (HR Direct). HR Direct is unaware of the operational and atmospheric components of the site I was at. They were also not trained well in issues involving HR.
Telecommuting potential and relatively decent pay
Worst insurance of any employer I have worked for and highly unprofessional environment