A fast paced, challenging customer service environment.
A typical day at work involved receiving between 300-400 calls a day and assisting customers in the proper usage and programming of universal remote controls for consumer electronics
I learned a great deal about various consumer electronic devices including TVs, stereos, VCRs, DVD players, satellite and cable receivers and their manufacturers.
The - more... workplace culture was somewhat stressful with a high turn-over rate among agents.
The greatest challenge of the job was developing a high degree of patience with irate customers and dealing with their issues in the shortest amount of time possible ... - less
ProsFast paced work day. The day flies by before you know it. Teaches good problem solving skills.
ConsVery stressful environment. Requires a huge amount of patience and product knowledge