Customer Service Representative (Former Employee) – Twinsburg, OH – August 6, 2018
Do not waste your time!!! If you want to be thrown on the phones after three days, can’t ask questions, be in an unprofessional work environment then this is for you. The supervisors are rude, don’t introduce themselves, barely knows who you are, minimal training activities and documents, bootleg computer system that is always down, high turnover, lunch theft... you don’t even receive a badge. You must rely on help from your coworkers IF you sit next to someone that even wants to help. This is a fake it to you make it job and nobody knows what the heck they are doing including the sups. All employees mimic each other and what they have heard others say. DON’T DO IT!
free coffe, potlucks once a month
Bad management, terrible training, unprofessional environment
Customer Service Representative (Former Employee) – Twinsburg ohio – July 2, 2018
After 20 hours of training I was put on the phones. If I had a question I couldn't ask someone in my group as they were all on the phones. I had to make up So.etching to satisfy the customer. I worked 5 till 9pm and a full day on Saturday, every Saturday. A sad selection of co workers everyone grumbled and complained in the break room about the lack of management. They had 3 young guys as supervisors and each if them sat at their cubicles far away from us, eating and playing computer games.
Customer Service Representative (Former Employee) – Twinsburg, OH – May 11, 2018
Universal Electronics is a nice place to work. The workers are nice when you get to know them, supervisors are pretty nice as well. The customers are some of the nicest people but some are very rude. It is definitely an interesting place but like any other job, it has its pros and cons.
It was a fantastic place to work at. Boss/management was very relaxed, as long as you were contributing to the success and growth of the company. Unfortunately, layoffs were happening at that time, and I was the last man in. I would have loved to stay there, and do have an invite back once they start hiring again.
Customer Service Representative (Current Employee) – Twinsburg, OH – December 3, 2017
Excited to start working at Uei but found out quickly that it is not a very professional workplace. The environment is very negative. The training seems very overwelming because they go through so much information very quickly but it all makes sense once you get on the floor. The only thing is when you sit with someone, be hopeful that its someone willing to teach you and not yell profanities and joke around with their coworker. Their are never meetings to update or keep you notified of changes. It is definately not a unified company. Not professional at all. If you are just looking for a paycheck and dont care about your job then it will be an ok job for you...
Consultant (Former Employee) – Santa Ana, CA – October 31, 2017
Employees were great to work with. No documentation of desk procedures, not enough training prior to system implementation. Deadlines could be difficult to meet. Not enough communication between departments.
Employees were very nice, good benefits
confusing procedures, not enough training or mentoring.
Customer Service Representative (Former Employee) – Twinsburg, OH – September 12, 2017
While working for the company I was trained and did my job very well. I worked my way up to doing the schedules and also training the new workers. The call center could very high paced on some days and some days it was ok. I had a great call rate with no problems. On a busy day I was on a inbound and as I was completing the call another call came in and dropped and I was let go because of no the no call drop policy.
there were none
you have to pop and let the staff know you are going to the restroom.
Everyone was assigned seating, no talking, ask questions of mgmt only.
Customer Service Rep (Former Employee) – Twinsburg,Ohio – July 18, 2017
I was only permitted to work 4-9PM, we were not allowed to talk, not even about our questions, shift availability, nothing. Management was scarce, you must ping a manager if you leave your desk even to go to the restroom. No promise of full time hours or steady employment.
It was a job when I had been out of work a little while.
Technical Support Representative (Former Employee) – Twinsburg, OH – May 14, 2017
PlusOne was a very rigid environment. We were convincing Cox Cable customers to troubleshoot with us one last time, before sending the technician out. The job was good, the management was tight. If they saw you were talking and laughing with your coworkers, they would move you. They did not like people enjoying themselves at work. I never understood, why they frowned upon smiles? This is in-between calls. We are not missing calls. This is during downtime. They wanted absolute quiet. Which was ridiculous, because our seats were very close to each other, we were elbow to elbow.
Program Manager/Applications Engineer (Former Employee) – Cypress, CA and Twinsburg, OH – April 4, 2016
Working for Universal Electronics for 15+ years was genuinely a great experience. I got to be part of the complete process from meeting with customers to delivering them a finished product. Upon relocating to Ohio into a Satellite office my connection with the corporate office in California was lost. During this time we additionally purchased a manufacturing facility in China and acquired a competitor's company who was based in India. During the seven years I was with UEI in Ohio, the time table for work was starting to become almost 24 hours per day depending on the project(s) I was working on. In January 2015, I made the decision to not re-locate back to California and resigned to go back to school to finish my bachelor degree and look into graduate school.
Travel to Asia to take customers on factory tours, trade shows to get to meet customers face to face.
Extended days to handle calls and meetings with our California, China and India offices.
Customer Service Representative (Former Employee) – Twinsburg, OH – March 20, 2016
During the work day, you have to make calls to assist customers. The work is not difficult, but asking for help from the supervisors is. The health benefits are ridiculously expensive. They offer $12.10/hour with no benefits, or $9.30/hour with benefits, and also take out more money on top of that from your paycheck. Bathrooms are always disgusting, and they have fruit flies everywhere. Management treats you like your in jail, and tries to give you more work (including their work) on top of the work that you are already doing, then wonders why you couldnt get the original work done. Management is not consistent at all. They play favorites, dont care if your sick/dying, if you call off, its a automatic write up in most cases, some cases you get fired depending on the situation (how many previous call offs/lates/ probationary period, or just how they feel that day etc). Management also plays the system. basically they dont have to spend much money when they hire a bunch of part time people, instead of hiring full time people. They keep part time people part time, for a long time! Its sad. People expect to get full time and are still stuck in a part time position for the longest.