Decent Pay, Horrible Management, Terrible Benefits
Customer Service Representative (Former Employee) – Twinsburg, OH – March 20, 2016
During the work day, you have to make calls to assist customers. The work is not difficult, but asking for help from the supervisors is. The health benefits are ridiculously expensive. They offer $12.10/hour with no benefits, or $9.30/hour with benefits, and also take out more money on top of that from your paycheck. Bathrooms are always disgusting, and they have fruit flies everywhere. Management treats you like your in jail, and tries to give you more work (including their work) on top of the work that you are already doing, then wonders why you couldnt get the original work done. Management is not consistent at all. They play favorites, dont care if your sick/dying, if you call off, its a automatic write up in most cases, some cases you get fired depending on the situation (how many previous call offs/lates/ probationary period, or just how they feel that day etc). Management also plays the system. basically they dont have to spend much money when they hire a bunch of part time people, instead of hiring full time people. They keep part time people part time, for a long time! Its sad. People expect to get full time and are still stuck in a part time position for the longest.