Assisted International Students
• Advised over 500 international students weekly, from nearly 50 countries, on the options for attending over 40 certificate programs on completing the application process at UCLA that allowed for an F-1 student visa.
• Collected multiple personal documents from students and agencies to complete student applications including passports, F-1 visas, I-94 travel itineraries, English exam results, and bank statements.
• Trained front desk staff on customer service and improved student assistance by 60% by reducing wait times.
• Replied to all incoming emails to the department within 24 hours, which increased student enrollments.