University of Phoenix Employee Reviews

The reward outweighs the pay here. The pay is decent but the reward of helping someone accomplish a milestone in life is well worth the hustle. Workplace culture is what you make of it . The hardest part of the job is maintaining a steady schedule of applicants. The easy part is guiding a prospect through the process. So much more to private education than people think

Pros

The gratitude you get from graduates

Cons

The complaints along the way

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Meh

Academic Advisor (Current Employee) - Remote - September 27, 2023

Constantly monitored, you’re split into groups which mostly consist of unprofessional talks and messages that management doesn’t seem to care about. The work load is constant and are expected to continue taking calls right up to you clock out. The schedule is non-negotiable.

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University of Phoenix insights

Based on 418 survey responses

What people like

Clear sense of purpose
Ability to learn new things
Time and location flexibility

Could be soo much better if management was more connected

IT Support Specialist (Former Employee) - Phoenix, AZ - September 20, 2023

Was a Fun place to work and learn until management brought in former DHL employees to fill in some management positions. Arrogance and ignorance were their traits. Very unfortunate.

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The organization thinks way too highly of itself.

Call Center Representative/ Customer Support (Former Employee) - Houston, TX - August 24, 2023

Trained to con people into attending school they cant afford and will negatively impact their future with the amount of loans encouraged to apply for. Misleading financial aid information.

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Engaging

ADJUNCT INSTRUCTOR (Current Employee) - Chicago, IL - August 23, 2023

What is the best part of working at the company?The University supported its employees.What is the most stressful part about working at the company?Previously, high enrollment courses.What is the work environment and culture like at the company?Open to feedback and suggestions.What is a typical day like for you at the company?Some days run longer than scheduled hours.

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Managers are awesome

Operations Manager (Current Employee) - Phoenix, AZ - August 18, 2023

The pay is great and the managers are awesome! They are always there to help you. The only negative would be the healthcare benefit company. We only have one choice.

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Comfortable

Senior Enrollment Advisor (Former Employee) - Alameda County, CA - July 28, 2023

What is the best part of working at the company?The collaboration with team mates . The tools they train you to do a good job and the rewards you get for a job well done. Oh and definitely the pay.What is the most stressful part about working at the company?Keeping the same numbers of sales per month. Building a pipeline for future monthsWhat is the work environment and culture like at the company?Calling about 100 to 120 per day to prospective students. Friendly teammates that help each otherWhat is a typical day like for you at the company?I worked early so it would be after 8 in most states. I would look on my computer to call prospects usually once a week

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Great manager

Academic Counselor (Former Employee) - Phoenix, AZ - July 26, 2023

I spent a few years here. It was a good experience. Management was great in my department. Training was thorough and was appropriate for the role. I had a fun time.

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Not a long term career place. Pay raises a limited by government regulatios

Enrollment Specialist (Former Employee) - Phoenix - July 26, 2023

Good first job, but not a place to grow financially. All pay rates are regulated by Dept. Of Ed. Since they use FAFSA the feds get to dictate how much each level of employees are paid and it is limited. You get to a point where management will tell you it's out of their hands. They will tell you that you will have to look for a different job if you want a higher pay rate.

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not good

Student Support Coordinator (Former Employee) - Arizona - July 23, 2023

Not a good place to work if you want to advance in your career. Used to be a fun place to work but they went downhill after 2015 and now they operate on a skeleton crew.

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Jobs at University of Phoenix

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Very Innovative

Full Time Student (Former Employee) - Nevada - July 17, 2023

They have real life instructor who are in the field. The school allows feedback and challenging courses that open up creativity in self as well as practicing real life business experiences.

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The University of Phoenix is a great place to work.

Faculty, Communication Courses (Current Employee) - Remote - June 15, 2023

What is the best part of working at the company?I've been there more than 20 years as a faculty member. They are transparent, supportive and offer a fine part-time work environment for me. I have great respect for the niche they fill.What is the most stressful part about working at the company?Just staying on top of things and trying to provide a personal connection to each student.What is the work environment and culture like at the company?Very collegial and supportive.What is a typical day like for you at the company?I get up early in the morning and do responses to emails and grading, as well as reaching out to students. I check back in later in the day and do the same. I spend about two hours per day per class, except when major papers, etc., are due, when I may spend six hours.

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Lots of change

Nurse Practitioner-FNP Clinical Coordinator, FNP faculty (Former Employee) - California - June 8, 2023

There is always change as adult education changes. Sometimes the direction is not as clear. There is vision with leadership although sometimes not communicated clearly. The company perfected the virtual learning space and is always looking to be competitive in that space.

Pros

Remote work, good benefits

Cons

Responsibility with very little authority

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Productive and agile

Faculty Instructor - Database Management Concepts (Current Employee) - Gulfport, MS - June 4, 2023

What is the best part of working at the company?Flexibility of working from anywhere with students from anywhere at anytime. It is educating at any time to invest in our future!What is the most stressful part about working at the company?Working On Heterogeneous platforms that have challenges integrating.What is the work environment and culture like at the company?Great. Supportive Faculty teams that work to help.What is a typical day like for you at the company?Facilitating classroom discussion and grading assignments

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Great independence

Faculty Member (Current Employee) - Online - June 4, 2023

We're allowed to do our jobs with little oversight as long as you simply do what is asked. They seem to consistently want to be better employers, reviewing for changes based on feedback, at least in the last few years.

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Toxic Toxic Toxic

Military Finance Advisor (Former Employee) - Phoenix - June 3, 2023

As a Finance advisor you were forced to call your students and ask them for a referral for potential students. We had to obtain at minimum 10 names a month. When the quota was not met, management belittled employees.

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Productive

Customer Service Representative (Former Employee) - Phoenix, AZ - May 27, 2023

This position was productive however, the consistent calling and angry potential students made it stressful. It would have have been nice if the students we reached out to were only contacted twice a day versus all day.

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I expected a joyous experience , assisting adults with their education goals. The oppressive environment overshadowed the joy.

SENIOR ENROLLMENT REP/COLLEGE OF BUSINESS (Former Employee) - Dallas, TX - May 19, 2023

What is the best part of working at the company?There is a discount on education. For those wanting a Masters or Doctorate, UOP offers an inexpensive way to acquire a degree.What is the most stressful part about working at the company?UOP talks a good game. They will tell the employee, and anyone else for that matter, that customer service is a top priority. It is not. Counselors are graded on service; however, if your numbers are high, they really don't care about anything else. UOP, first and foremost, is a business with a bottom line. Don't kid yourself that you can sell and will be great at this job. Their number requirements vary from campus to campus. Personally, I wrote twice the numbers of the Arizona counselors (Arizona is the main campus), and I was pressured to do more. Not only were my numbers good; but I had almost zero attrition. And by the way, I consistently carried the team in my customer service ratings.What is the work environment and culture like at the company?Very high pressure. Your every move is monitored-even going to the bathroom.What is a typical day like for you at the company?Sitting on the phone and working with students-potential and otherwise. You always have to answer your phone, even if you are on the phone with a potential student. The computer auto transfers calls regardless of your line being tied up. If you are not constantly on the phone, UOP wants to know why.

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Overall a Great Place to Work

Enrollment Counselor (Former Employee) - Ontario, CA - May 10, 2023

As a former enrollment counselor at University of Phoenix, I feel compelled to share my experience with others who may be considering a career at this institution.First, I must say that I was initially excited to join the team at University of Phoenix. The idea of helping students achieve their educational goals was something that really resonated with me. However, my excitement quickly faded as I began to see the reality of what it was like to work there.One of the biggest issues I encountered was the pressure to enroll as many students as possible. While I understand that enrollment is important for any educational institution, the methods used at University of Phoenix felt unethical at times. I was expected to push students into programs that may not have been the best fit for them, just to meet enrollment goals.Another issue was the lack of support from management. I often felt like a small cog in a big machine, with little guidance or direction from those in charge. This made it difficult to provide the level of support that students needed and deserved.Additionally, the work-life balance at University of Phoenix was non-existent. As an enrollment counselor, I was expected to work long hours, including evenings and weekends. This made it difficult to maintain a healthy work-life balance, which ultimately led to burnout.Overall, while I appreciate the opportunity to have worked at University of Phoenix, I cannot in good conscience recommend it as a career choice for others. The pressure to enroll as many students as possible, lack of support from management, and -

Pros

Great Team Diversity

Cons

Low pay

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Overall a great experience. My boss was amazing and a large part of my positive experience

Human Resources Specialist (Former Employee) - Phoenix, AZ - April 28, 2023

What is the best part of working at the company?The culture is good and diverseWhat is the most stressful part about working at the company?A lot of work to do for such a small teamWhat is the work environment and culture like at the company?Great culture. Very diverse and welcoming What is a typical day like for you at the company?Meeting> Emails> Phone calls> Meeting> Work cases> Emails> Meeting. Repeat

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Good place when they had work

Online instructor, English (Former Employee) - Remote - April 23, 2023

They support their remote employees and the students are a nice diverse group, though many struggle with being in schools after many years, so it can be a challenge to work with them.

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