Training Consultant (Current Employee) – Portland, ME – January 15, 2019
Unum offers a variety of work/life balance opportunities to meet the ever changing workforce. There is plenty of career opportunities with a culture that is inclusive. A great place to develop yourself.
Disability Specialist (Current Employee) – Glendale, CA – January 7, 2019
The Position of Disability Benefit Specialist should be an hourly position but it is not. We are underpaid and overworked. Stress to the point of getting sick. We not only have to do the claims work but we take all the calls like a call center. They demand that you finish all your work in order to be allowed to take a day off.
UNUM was an excellent place to work and they invest in their employees.
Manager (Former Employee) – Chattanooga, TN – December 26, 2018
I loved working at UNUM and appreciated the advancement opportunities. UNUM invested time for training with all employees at every level. They also recognized excellent service with annual trips and bonuses.
SENIOR SYSTEM ENGINEER (Former Employee) – Portland, ME – December 18, 2018
Unum provides good benefits to its employee's. The pay is good, the insurance is adequate.However, job security is seemingly always in question which creates a stressful environment creating moral problems.
Test Engineer (Former Employee) – Portland, ME – December 14, 2018
Daily: . Review and respond to emails, participate in business meetings, update documentation, as needed, setup/execute on Test Plans or create Documents, as needed, discuss questions/issues with team members, as needed.
Learnings & Culture: . Unum provided various trainings, especially during the early years. . I worked my way into new jobs as my knowledge of products, systems and tools and their connections. . I broadened my knowledge of our customer service business practices and systems, then I was moved to Corporate and learned more about Payroll, Human Resources and Supply Management areas, using Workday Integrations and data. . I was able to work in a Field Sales Office for two months to gain experience/understanding of their practices (years ago). . I learned processes, systems, and tools necessary to do my job and expand my abilities, in order to minimize dependencies on developers for some data. . I was able to Manage some Projects, sometimes acting as Business Analyst (BA) and Project Manager (PM) on smaller projects, as Lead BA on larger projects, especially when I was the expert on the systems and coordinated the testing efforts with business testing resources. . I was able to work from home, as needed. . I participated in community events with teammates, to understand some of the hardships others go through, and what our community does to help them get through them.
Most Difficult: . There were times that there were so many projects at the same time that we needed to re-prioritize and back off end dates on lower priority items, bring in othermore... resources, if needed. Then we would re-review those items that were lower priority, as we completed the higher priorities.
Most Enjoyable: . The excitement of starting a new project that would help improve processes, efficiencies and/or reduce duplication of effort.less
Ability to work offsite, Flexible schedule, Variety of jobs/career paths available
Some Managers less flexible than others (inconsistencies), sometimes multiple managers moved around in a short period of time
Assistant Account Manager (Former Employee) – Portland, ME – December 7, 2018
Worked in management for an independent contractor assigned to run the security department within one of their corporate sites (one of their two main offices to be exact).
Had a run in with their security liaison (the 20 year rent-a-cop security guard who had utilized the peter effect to climb their corporate ladder) - long story short, this man had some disappointing views about gender equality and LBGTQ employees.
Ended up filing internally, as he was causing disruptions to our ability to manage our staff (as agreed upon within the master services agreement).
Unum's response? CYA (or CTA), swept this all under the rug.
Believe me or don't. This situation was so absurd it led to me leaving the corporate security world. Would rather be back overseas as opposed to mingling or dealing with these types of shady individuals.
relatively decent compensation
its an insurance company - trust me, doing the right thing doesnt matter.
One of my favorite jobs to work at. You got to sit at your desk and work on your list for the day. It was calm, quiet, the work load could get stressful at times but nothing that was unbearable. My manager and team assignment did make a huge difference.
Unum is a great company to be a part of. Typically your day starts with checking your work load and planning how you will attack it. The hardest part of the day is in the beginning when you set that plan. The workplace culture is great, although highly competitive. The most enjoyable part of the day was looking at your cleared work list after. It was such a satisfying feeling.
Breaks as you need, no one standing over your shoulder, great lunchroom
Worst Place to work..... I'm trying to get out of her ASAP
Long Term DBA (Current Employee) – Glendale, CA – November 29, 2018
Workplace culture is like high school in a bad way. Worst part of the job is having to decline claimants claim. There is nothing enjoyable about the Glendale office. Management is not helpful, most of the managers been with the company for 10-20 and are afraid of change. Do not suggest a better way of doing a task, management will look down on you. Managers do not keep up with the rules and regulation therefore they are not helpful when new trainees start . Managment is only worried about the number of claims you process. They do not care about the claimant at all. Also management thinks that every claimant is not telling the truth about their claim. Do your research on Unum. I'm looking to leave ASAP. I have been here long enough. Also everyone is related to each other, either they are husband and wife, brothers, best friends. So beware aware of who you vent to because they probably best friend with the VP or husband or wife a manager.
Customer Service Representative (Former Employee) – Work at Home – November 29, 2018
If your system goes down for any reason make sure it’s documented, call someone, report it because if not you will get fired. They will ask for an explanation and then they’ll conduct and investigation. There’s no feedback on the calls and the manager would not listen to your calls unless she’s out to get you. QA listens to your calls every week and the manager does not follow up so there’s not way an employee can improve if there’s no feedback