Sadly unum preaches paying fair wages and thanks you’s for hard work, but we truly aren’t paid enough. One position is truly 4 and when asking for raises you won’t get them .

Pros

Benefits

Cons

PTO but it’s hard to use

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It’s ok I guess

Benefits Specialist (Current Employee) - South Carolina - January 24, 2023

First 6 months was awesome, but I noticed no matter how knowledgeable I was on a call I’d could always do better or they’d find something to pick about. Customers are extremely draining, 10 hour shift only allows 30 minutes for lunch, and I had concerns that were dismissed. They put me in a department I didn’t ask to be in. I told my supervisor that I wasn’t ready to take on this task but they ignored my concerns and made me stay. The pto is great if you can use it!! Otherwise I’m over the monotony of being home and confined all day.

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Unum insights

Based on 477 survey responses

What people like

Supportive environment
Time and location flexibility

Areas for improvement

General feeling of work happiness
Energizing work tasks
Sense of belonging

Horrible Enviorment

Integrated Paid Leave Specialist (Former Employee) - Chattanooga, TN - January 20, 2023

Unum does not treat their employees or customers with respect or human decency. If you are looking for a company where you are over worked and under paid, this is the place for you. Unum will drive you to the point of depression and anxiety, Management and upper management do not care about their employee's. I would advise anyone and everyone to run the other way.

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4 stars

Senior SIU Investigator (Former Employee) - Worcester, MA - January 12, 2023

What is the best part of working at the company?Many nice people to work with What is the most stressful part about working at the company?Very bust SIU with lots of potential fraud investigations which meant lots of travel to jurisdictions where the claim fraud occurred and testimony or presentations to the court, grand jury or insurance fraud bureaus. Great support by upper management though. What is the work environment and culture like at the company?Good work environment What is a typical day like for you at the company?Preparing cases for prosecution or examining potential fraudulent claims

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Decent

Disability Specialist (Former Employee) - Remote - January 11, 2023

Good pay and great benefits. Over worked though. Worked over 60 hours a week but was salaried so didn’t make any additional money. Other companies pay better.

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Good work environment.

Clinical Consultant (Former Employee) - Chattanooga, TN - January 8, 2023

Supportive management and good work/life balance. Can be a steep learning curve for healthcare providers who’ve never worked in a corporate setting. Many internal learning opportunities available to employees.

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Nice place

CSR - Customer Service Representative (Former Employee) - Remote - December 30, 2022

Good place to work but the phone calls can be very overwhelming. A few seconds between calls and sometimes customers are very irate. Supervisors are really nice.

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3 stars

HR (Former Employee) - Portland, ME - December 25, 2022

What is the best part of working at the company?Remote and flex scheduleWhat is the most stressful part about working at the company?The people and culture. Very corporate and full of cliques. You're either in the in crowd and promoted quickly... or just work hard and get overlooked.What is the work environment and culture like at the company?Lacking.... they talk big but the culture is work hard and work like a robot with no feelings or realness.What is a typical day like for you at the company?Back to back meetings 8-5. Have to work late every night just to get anything done.

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An okay beginner company

Medical Records Specialist (Former Employee) - Portland, ME - December 14, 2022

My first 3-6 months at Unum were awesome. There were great benefits, company meetings, a great cafeteria and the work wasn't bad, repetitive but not bad. Once you get settled in though it starts to feel like you are back in high school. The cliques and the favoritism from management were disheartening once I realized I was just another cog in the machine. I got let go for a valid reason and for mistakes that were my own. I will own up to that. However this was my first company job, I was young and I made a mistake. I felt like termination was a little over the top for my tenor their and the severity of my actions. And when I asked my manager if their was anyway I could come back to the company later on down the road (I'm talking 3-5 years) when I had gotten more experience and time had passed, she said I would never be allowed back. I think now with the dual 2 days on site and 3 at home it may be a little bit better, But If I was given the opportunity to come back I wouldn't.

Pros

Benefits, Onsite Cafeteria, Easy workload

Cons

Manager Favoritism, Highschool Environment

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1 star

Eligibility Specialist (Former Employee) - Chattanooga, TN - December 3, 2022

What is the best part of working at the company?You got your pto/vacation days up-front other that NOTHINGWhat is the most stressful part about working at the company?Everything training was done all out of order of how you are suppose to do the job. You had to learn the role of other people's job that you would never even gave to do. They lie and say you have a year to become efficient at the job but they will fire you before than.What is the work environment and culture like at the company?It wasn't fine. I worked from home.What is a typical day like for you at the company?Miserable. It wasn't for me I quit after month or so.

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Jobs at Unum

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Client Experience Rep 1

United States Minor Outlying Islands

Summer 2023 Sales & Client Management Intern - New York City, NY

Associate Leave Specialist

Chattanooga, TN

30+ days ago

No flexibility no work life balance

Customer Service Representative (Former Employee) - Portland, ME - November 29, 2022

My experience as a customer service rep still gives me ptsd. We’re cut off from the whole rest of the company and trying to apply out after the required 18 month commitment is a nightmare because we gain no “fundamental business experience”

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2 stars

Customer Benefit Advisor (Former Employee) - Remote - November 25, 2022

What is the best part of working at the company?The Pto. They provide you with a lot of time & encourage you to take it What is the most stressful part about working at the company?The expectation to be perfect. What is the work environment and culture like at the company?Remotely. MicromanagingWhat is a typical day like for you at the company?Back to back calls about short term disability orFMLA

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Good Pay and Teamwork

Customer Benefits Advisor (Current Employee) - Remote - November 18, 2022

Typical call center, several back to back calls. I enjoy being able to assist others and the team is always helpful to each other. Benefits are great.

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Like Family

Specialist II, IDI Policy Administration (Former Employee) - Worcester, MA - November 14, 2022

It was a family environment. You felt care for by management. Benefits were great. I dont know if they still do but the profit sharing was a nice bonus for jobs well done.

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Flexibility and benefits for me and my family to thrive

Senior Corporate Brand Specialist (Current Employee) - Chattanooga, TN - November 11, 2022

As a working parent flexibility is not a perk, it's a requirement. Unum not only provides valuable work and a thriving culture, but a robust benefits package that allows myself and my family to thrive. I've received other offers from other companies, but they never compare to the flexibility and benefits Unum provides for its employees. If you want to work for an employer that cares about its people, this place is for you!

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3 stars

Senior Benefits Advisor (Current Employee) - Remote - November 5, 2022

What is the best part of working at the company?The pay and mentor line for support with callsWhat is the most stressful part about working at the company?Training should include more content What is the work environment and culture like at the company?Everyone is professional and takes the job serious.

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I love this company

Unum / Quote Specialist (Current Employee) - Chattanooga, TN - November 3, 2022

Unum is the best company that I have ever worked for. The benefits were amazing. The culter was amazing. The office was amazing. Everyone is welcome and you are trained accordingly. They want you to succeed and the room for growth is amazing.

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It was ok

Customer Service Representative (Former Employee) - Athens, GA - November 2, 2022

The job itself was draining emotionally, I like my coworkers a lot. It definitely has a family oriented environment. Overall it was an ok experience.

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High Turnover, Terrible management

Benefits Advisor (Former Employee) - Remote - October 27, 2022

There would regularly be 300+ waiting in queue with less than 20 agents to manage those calls. Which was very much because of the high turnover. They will also make you pay back your PTO you use if you don't stay for an entire year and even sue you to recover it. Management and the company as a whole are absurd. No way to actually obtain the perfection requesting, as the definition of perfection seems to change by the minute.

Pros

Pay

Cons

Management, Turn Over, Pto

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high turn over rate

Short Term Benefits Specialist (Former Employee) - Portland, ME - October 19, 2022

Bad - To many mentors and managements telling you different ways to do your job, there is no one standard way of processes things, made it very confusing and doubting yourself all the time, also work load was to much for one person to handle, you were always do the work of 2-3 people. high stress company to work for.Good - meet a lot of great people and some were willing to help you.

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Challenging work. Lots of support and opportunity.

Manager (Former Employee) - Portland, ME - October 11, 2022

Experienced a great deal of professional growth at Unum. Working in a disability benefits/claims environment is very challenging, but also rewarding when it's the right fit.Unum has great training and support for professional development.Great people too!

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