UPMC Employee Reviews

Upmc has numerous opportunities for advancing your career.They have good perks and of course health care options are greatThe job titles are a bit confusing Management is outstanding

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PCT (Patient Care Technician) (Current Employee) - Harrisburg, PA - September 23, 2023

It an good place to work. Some does are more stressfull than other. Workload can be a bit overwhelming somtimes. Pay good though

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UPMC insights

Based on 2,357 survey responses

What people like

Feeling of personal appreciation
Clear sense of purpose
Ability to learn new things

Areas for improvement

Fair pay for job
Sense of belonging
Overall satisfaction

Great Benefits, Horrible Management.

COB Specialist (Former Employee) - Pittsburgh, PA - September 22, 2023

If you don't like to fly by the seat of your pants everyday, then this company is not for you. If you're not cutthroat and into climbing the ladder, then do not apply.

Pros

Excellent benefits.

Cons

Cutthroat employees, lack of compassion, lack of diversity in management.

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Decent workplace

Medical Assistant (Current Employee) - Williamsport, PA - September 22, 2023

Job is rewarding, management could use some work. Providers have a sense of entitlement and sometimes talk down to clinical staff. Fun work environment for the most part.

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Great people, terrible system

Internist (Current Employee) - Pittsburgh, PA - September 22, 2023

I love the people I work with, I hate the system. Interesting patient care, smart hard working staff. Only issue is the corporate attitude which permeates everything.

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Not too bad

Grants Specialist (Former Employee) - remote - September 21, 2023

I enjoyed my time there. I would have continued had I not found better compensation elsewhere. I especially enjoyed my coworkers. It's rare to have such a kind and collaborative environment.

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Run Far Away

Environmental Services (Former Employee) - Lock Haven, PA - September 21, 2023

After Aramark left and we transitioned to UPMC, it became the most unhealthy work environment. You pressured to work overtime constantly and will get asked why you can't do the overtime. Always under-staffed and encouraged to cut corners to get more work done for other shifts. If you took a break, you were constantly hassled about work related things unless you took a break in your car or off the property. The patients used to be the positive aspect until the manager decided to make the focus about the numbers, not the people, so you couldn't take those extra minutes to talk to them. And if you aren't on the "in group" with the manager, everything you do will get scrutinized and you will quickly learn what a P.I.P. is.

Cons

Understaffed, Toxic Workplace, Encouraged to Cut Corners

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Micromanaging

Health Care Concierge (Former Employee) - Pittsburgh, PA - September 20, 2023

Every single second of your day is measured, recorded, analyzed, questioned, critiqued. Very high stress environment, lots of mandatory overtime, difficult to keep up.

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Always short staffed

Patient Care Technician (Former Employee) - Hanover, PA - September 19, 2023

It is always busy and short staffed. If the unit had enough staff someone would be floated to another unit making us short. They do have good opportunities for you to further your career.

Pros

Tuition assistance

Cons

Short staffed

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Terrible

Patient Service Representative (Former Employee) - Pittsburgh, PA - September 19, 2023

UPMC does not care about their employees at all. Little pay, terrible management and higher ups that don’t know what they are doing. You’re given multiple job duties that should be split up amongst multiple employees.

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Jobs at UPMC

See more jobs

Telephone Operator (Night Shift)

Pittsburgh, PA

15 hours ago

Environmental Services Associate [Housekeepers] - Williamsport/Divine

Williamsport, PA

22 hours ago

Patient Services Representative

Pennsylvania

30+ days ago

Patient Care Coordinator - HH

Seven Fields, PA

22 hours ago

Certified Coding Specialist I

Remote

25 days ago

Trash

RN (Current Employee) - Pittsburgh, PA - September 19, 2023

Upmc only cares about profits not staff. Unsafe ratios for nurses. Some units have great management but hospitals as a whole and above don’t care and nurses are always the scapegoat

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Decent place

Supervisor (Current Employee) - Altoona, PA - September 19, 2023

Decent pay, average raises, great coworkers. Bosses from Pittsburgh were great but you’d think pay would be better for as much money this company has. Treats people coming in better than those already employed.

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good place to work

Physician (Former Employee) - Pittsburgh, PA - September 18, 2023

had to leave - spouse transfered. Was a reasonable hospital system - average pay - reasonable demands. No major issues. Pretty standard for physician job.

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Overtime is a plus & always available. Rules & policies do not apply to everyone

Referral Specialist II (Former Employee) - Lancaster, PA - September 18, 2023

Working out of a que of 1100+ referrals. Scheduling specialty office referrals for patients. Answering incoming phone calls. Doing prior authorizations.

Pros

Overtime because they’re always behind

Cons

Poor management, Special treatment given to certain employees. Rules & policies don’t apply to everyone

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Hospital

Physician (Current Employee) - Erie, PA - September 17, 2023

Good supportive work environment. Multi specialty hospital. Closed ICU’s, trauma service, and neurology in house. Best hospital in the area. I am happy here.

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UPMC only care about the money, not the patients or coworkers, just the money

Patient Service Representative (Current Employee) - Erie, PA - September 17, 2023

What is the best part of working at the company?None. Nothing but a bunch of back stabbers including the office manager.What is the most stressful part about working at the company?Having to watch your back every second your at work. Coworkers cannot be trusted along with manager.What is the work environment and culture like at the company?Extremely stressful. You work a 12 hour shift and don't speak to anyoneWhat is a typical day like for you at the company?StressfulBack stabbersTo much gossipManager encourages you only to throw you under the bus

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Profession Development and Caring Managaement

Social Worker (Former Employee) - Pittsburgh, PA - September 16, 2023

Working for the health plan was an excellent experience for career development. The management were very helpful, and cared about work life balance. Pay and benefits were good. I wouldn't have left, but had the ability to advance my career within the UPMC system.

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Great management, decent pay.

Health Plan Specialist (Current Employee) - Remote - September 15, 2023

I love my management working for UPMC health plan Medicare. I do think the pay could be better for concierges who have been there for a long time. Hours can be difficult during busy periods. The team is extremely supportive and easy to get along. Also there is room for growth and plenty of productive coaching

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Fun workplace

Intake Coordinator (Former Employee) - Pittsburgh, PA - September 15, 2023

Good place to work and good pay. Management could be a little bit better and more transparent. Not easy to advance. As long as u do ur work no one will bother u.

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Horrible experience not worth the money

Service Coordinator (Former Employee) - Pittsburgh area - September 15, 2023

What is the best part of working at the company?Good pay - sign-on bonus which is paid in a lump sum and they take 30 to 40% out for taxes so you actually only get the net result is half the bonusWhat is the most stressful part about working at the company?The caseloads are too high it's not humanly possible to accomplish the work in an 8-hour day and you are not allowed to work off the clock you can request overtime but it's too much to complete in one day. The work environment also is robotic and dehumanizing. The expectation is that you will be able to learn four new software programs 500 pages of work processes rules and regulations and be able to work at the speed of a 5-year veteran within 6 months or they will fire you. What is the work environment and culture like at the company?Very corporate, robotic, fake, insane work loads. It's like you're set up to fail from the beginning. What is a typical day like for you at the company?Log in and work like an insane idiot for 8 hours Non-Stop

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Great Culture Bad Management

Specimen Processor (Current Employee) - Pittsburgh, PA - September 15, 2023

Lab Management makes the job hard. We have high turn over and are constantly searching for employees. This is highly dependent on which UPMC you work for. Perks are ok and internal transfers are easy

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