We'd start off by checking the store out to see if anything needed to be cleaned or put back into place, after we open the store and help out as many customers as possible and maintain the store in the process. What I've learned working there was to always be as polite as possible because you'll never know who you'll meet. Management was great, although they made me feel welcomed they also made sure that we knew when it was go time. The vibe of the store was great even when it was hectic, it was still fun. The hardest part for me were the hours but the most enjoyable part was the people I worked with, they were great.
Product Flow Team Lead/Senior Team Lead (Current Employee) – Houston, TX – February 8, 2018
UO is a great place to work that promotes a more liberal and independent work culture. Where most retail companies maintain a bit of rigidness in their work environment, UO provides more independence. Work badges are required, but "name tags" are not; the badge is only to identify yourself as an employee. You have the freedom to make your badge unique if you choose to do so. Absolutely no uniforms; your personal style and flair are encouraged. All full-time employees are provided with paid-time off in the form of Personal-Time, Vacation, as well as Paid-Holidays. One week of Personal-Time is the standard; that's 40hrs per fiscal year. Vacation time is based upon service time; 2 weeks upon entry, and a max-out of 4 weeks after 6 years of service. Paid holidays include: NY Day, Memorial Day; 4th of July, Labor Day, Thanksgiving, and Christmas. One thing that I've learned from working at UO is that no day is typical. We have daily tasks that need to be completed. You can spend 8 hours the previous day planning out the next, but all it takes is for one person to call-out and the wrench is soon thrown into the gears. I've also come to believe that there are two types of managers that exist: those that plan for the future, and those that choose to plan day-to-day. Proactive versus reactive. Holiday season would have to be the toughest part. Whatever problems or kinks you encounter from Jan-Oct are magnified 10x from Nov-Dec. The best part of the job would have to be the independence and creativity promoted throughout the company. The people that you work with and under will also helpmore... dictate the hard and enjoyable aspects of working for UO.less
Associate Designer (Former Employee) – Philadelphia, PA – February 6, 2018
A typical day was exceptionally stressful, however I learned more than I could ever ask for! Management was terrible and misleading when it came to career advancement. It was implied that I would have to work more than 50 hours a week on average with very little thanks.
It is a relaxed, fun place to work at. You work with other young people that love fashion, so there are a lot artists and like minded people working with you. Management is very professional. They seem like they would be laid back, but in the end they do their job well.
Overall it was a great job with a great employee discount. It was a low volume store, so there was a heavy focus on customer service. At one point management wanted the floor staff to be more like personal shoppers for the customers to try to force a sale - it was a bit awkward.
CSR (Former Employee) – Augusta, GA – January 29, 2018
Worked here for about a year. Didn't take long to learn the job. Easy work and laid back environment. Training lasted about two weeks and once I hit the floor everything was a breeze. Only cons of this job are the occasional rude customers, no pay increase, and the point system. Although it was stressful at times, URBN grew on me. This company became like a family to me. Would recommend!