CSR to Support Processor (Furniture Team)
Support Processor (Former Employee) – Augusta, GA – July 11, 2018
The contact center can be a very fun place to work for if you can overlook the annoying customers and potentially bad schedule. Like many call centers, they are very strict about attendance and punctuality. It's a great place to work for if you need a guaranteed 40+ hours a week, but might not be the best if you plan to work and go to school, or if you have a family (depending on the department/team you work in). When I was a CSR the scheduling ranged anywhere from 7a-4p to 3p-12a, any day of the week, including holidays, except Christmas day. Once I applied and was moved to the furniture team, my schedule was M-F and I was there no later than 6p. The training was fairly easy. The center stays open until midnight and even later during the holidays (2am if I remember correctly) so that's definitely something to consider. The management was okay but some supervisors weren't very eager to help when it came to escalated calls.
No dress code, very laid back environment, opportunities for experience in other departments, employee discount for all URBN brands!
scheduling, pay isn't the best, high call volume meant 30 min lunches