Questions and Answers about USAA

Here's what people have asked and answered about working for and interviewing at USAA.

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The best questions are directly relevant to USAA.
  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

57 questions

Monday thru Friday and lately, Saturdays.

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Upper management (CEO level) - our employees are great.
Lower management - You suck, work more, nothing you do is right

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I am on a process to be hired, after 2 phone interviews, 2 panel interviews, I am still waiting to hear back back, this process now has been on the second month, March 5. first interview, March 7 second interview, April 6 final two interviews, I was told that the results will be after two weeks on the final interview, we are on April 25 and o haven’t heard back, my status still is interviewing since I believe no background has been done yet, the position in question is computer system engineer- Mid Level, why does it take so long? Any other candidates has experienced the same? I believe if I was not considered they won’t spent all this time interviewing me and also won’t spent 90 minutes on the final interview too. Thoughts?

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I think it depends on the dept. I interviewed with their data management area for a senior analyst role . Since I am not from the HQ area , I first had a phone interview with HR, then 2 phone interviews with the team members . Next , I was flown into San Antonio where I had a 2 hour interview with the hiring manager and 2 senior analysts all at the same time . I also had lunch with them .The questions were quite challenging. They were Behavior questions . In addition to describing your competencies and accomplishments, they want to know how you execute the tasks and how you deal with different situations . Finally, we had to role play . I was given a business case scenario and then I have to act out how I would approach the different stakeholders to resolve the problem . I.e. Am I able to explain the situation clearly ?Am I asking the right questions ? What’s my style in engaging them? Am I too aggressive ? Too easy to give up? Fortunately, I passed the on-site interviews . The final step was another phone call - with the big boss. Apparently , I was told that it is difficult to get hired into this company , hence they want to be sure that the candidate is the right fit.

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They are going to want you to pay off the debt first before you start working there. I am in a similar situation that WAS out of my control but the ball is now in my court so I am paying the debt to keep the job offer. Good Luck to everyone!

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We have to take paid vacation on sick days.

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Communications with management are continual. No hidden agendas.
Vacation accummulation is next-to-none. Holidays, 401K matching contributions. Covered parking. Holiday season bonus. Training both formal clssroom, and hands on.

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No you do not BUT they will force you to sign an arbitration agreement barring any legal action in a court of law should you have an employment termination dispute. The arbitration process takes well over one year to resolve.

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Do not mandate that professional employees such as Claims Liability Adjusters, need to adhere to the “call center environment” adherence rules. Micromanagement is intolerable at USAA.

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