Questions and Answers about USAA

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What is the work environment and culture like at USAA?

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21 answers

Upper management (CEO level) - our employees are great.
Lower management - You suck, work more, nothing you do is right

Answered - Treasury Analyst (Former Employee) - San Antonio, TX

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I do not like this job at all. there was no breaks that were long enough and the pay was horrible

Answered - Member Solutions Associate (Former Employee) - Tampa, FL

1
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Typical office, click-y management.

Answered - SENIOR SME / MORTGAGE CLOSER I (Former Employee) - Tampa, FL

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Good working environment. very relaxed. Great work facilities.

Answered - Compliance Specialist (Former Employee) - San Antonio, TX

1
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Great. Lots of diversity and people willing to help you.

Answered - Compliance Specialist (Former Employee) - San Antonio, TX

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When I worked at the San Antonio location, I was an inside claims adjuster and management just micro-managed each employee. Especially when it came to the phones, they even micro-managed how long you were gone to the bathroom. It got to the point that you felt bad for leaving your desk to go to the bathroom because your manager would get after you for being gone 8 minutes. I found it very stressful and no one in the department was happy.

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2
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Very professional and friendly. very competitive.

Answered - Collateral Specialist (Former Employee) - San Antonio, TX

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USAA home office is a beautiful complex. I loved speaking with our members. Being a vet myself I was very proud to be part of a company the believed in serving the military. But the number of calls and the constant phone critiquing for management made the work very stressful.

Answered - (USAA)- Policy Services Representative II (Former Employee) - San Antonio, TX

1
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Laid back and very fun

Answered - High Risk Fraud Analyst (Contract) (Former Employee) - Phoenix, AZ

1
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Very relaxed

Answered - External Agency Coordinator (Current Employee) - San Antonio, TX

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