VA Underwriter/Underwriter (Current Employee) – Addison, TX – September 20, 2018
Great opportunity to bring our veterans home with home ownership. As a veteran myself I understood the stress that our veterans deal with and to be able to play a part in being a help in their life was a great honor for me.
Member Solutions Specialist (Current Employee) – Tampa, FL – September 20, 2018
USAA is an overall a good company. schedules are getting harder to work with. overall job is very sales oriented and they push you to make unrealistic offers or referrals. Nice company paid events like holiday party and family day. Bonus every year depending on how well the company did.
USAA is a great company to work with great employee benefits. As a wealth manager required to have 10 -15 member meetings a week. Also required to create on financial plans for members. The best part of the job was working with the members.
Mortgage Loan Processor (Current Employee) – Phoenix, AZ – September 17, 2018
Great company to work for with great benefits. The workload and work place politics were the most difficult thing for me. Workload can be overwhelming and very stressful at times. A lot of gray areas in the mortgage processing position. Metrics and scorecards do not reflect the amount of hard work you put into the position. Serving the military is rewarding and seeing how excited someone is to get into a home.
Member Solutions Associate (Former Employee) – San Antonio, TX – September 17, 2018
It's funny how USAA claims that they are not based on metrics when that's all they care about. What is the point of working in customer service to service policies, but at the same time have to sell, sell, sell? It's either one or the other. It's not fair to push both on a customer service rep. With so many new managers that came into play back in April/May, a lot of them weren't even ready for the position, are almost never available, are too busy when present or simply don't know more than the rest of the reps on the team. My manager was so quick to jump to conclusions, always assumed one as an employee was lying and was very shady. Some managers don't deserve the position and power while others who do go each day unrecognized. If you try to go above and beyond for the members, it's likely your manager can feel threatened and eventually want to get rid of you. I thought doing right by the members is what this company wanted, but apparently not. It seems as if those who are ignoring to do their job are the ones who last there. If you try to advance into a specialist, you're held to the same high standards as someone who's previously been there for 2+ years Doesn't matter if you come with enough experience and p&c licensed, they overlook that when it comes to promoting you to the next position.
Contractor - My Responses Are Not Typical of an FTE
Contractor - Software Engineer (Current Employee) – San Antonio, TX – September 15, 2018
As an FTE, USAA is a company you can't beat. The organization is amazing both in terms of benefits to employees as well as resources and opportunities for employees. If you're a contractor, be ready to be treated as a contractor especially if you're a threat to someone on the team.
Pros: * Great campus * Remote work opportunities * Great technologies * Benefits and compensation
Cons * Department bureaucracy - there are many layers of management and inter-department dependancies; if you require access, databases or anything to that effect, be ready for red tape in trying to get you what you need. * People - most people tend to be a little nose up in the air, two-faced and willing to throw you under the bus if they have to * Management incompetency - all I have to say is how does a person with no development experience become a manager of a dev team that does some serious development work? And how is it that developers call the help desk to help them with their code? To me, that is a serious issue.
Room to move up with hard work, management is nepatistic
Wealth Advisor (Former Employee) – Phoenix, AZ – September 14, 2018
Overall good place to work but it is so tightly controlled that you gain little experience of the actual industry if you stay at the same job. Some of the manager were great and others weren't There was a big difference in management style. The education benefits were awesome. Other companys are so restrictive on what they will pay for.
Claims Adjuster (Former Employee) – San Antonio, TX – September 14, 2018
daily que on coming calls in regards to auto accidents making sure members were ok and willing to help them step by step after accident. Management was great, good feed back and encouragement. Not fulfilling a need for the member was the hardest job. Enjoying helping a member thru hard times and reassuring them we would take care of them.
I worked as a non-injury claims adjuster. Most of their practices are industry standard, you're tied to your phone, scheduled breaks and lunch, aux time, etc. Work load was unmanageable, claims get assigned regardless of what you already have. Have to stay on the phone and work on existing claims at the same time. If you can't make outbound calls in between inbound - oh well. Manager didn't have a family - didn't care about unexpected situations, marked unscheduled as negative... Cafeteria was nice (not free, but nice) they have quiet rooms, game rooms fitness center and our facility had a day care for employees, I couldn't use it due to conflicting schedule, but it's nice that they offered it.
quiet rooms, game rooms fitness center, peers are nice to each other
work load unbalanced, poor management ( in my case)
Sr. UX/IX Designer (Current Employee) – San Antonio, TX – September 11, 2018
Not recommended for experienced, self-starters kind of people. Company is still trying to figure out how to scale design, lots of conflicting perspectives but not a clear vision that permeates throughout all the different teams.
Customer Service Representative (Former Employee) – Tampa, Florida – September 11, 2018
Their slogan is to do the right thing because it's the right thing to do......when it benefits USAA. Customer Service is very stressful due to the micro managing, sales, sales, and more sales and some managers only caring about their own goals. The good managers get no recognition because they are doing the right thing and not kissing up to upper management. You get promoted because of your sales metrics or your a "chosen one" of upper management vs your knowledge of the job. I use to be very proud to work for USAA but there has been a change in recent years where I have lost respect . I no longer suggest to anyone to work there. Their benefits are wonderful but at the cost of being overly stressed and a very political atmosphere atleast in the Tampa office. In my opinion the company does not have the integrity it use to have and I feel their code of honesty, loyalty, service, and integrity has been lost to Corporate America values.
Cosnumer Lending Specialist (Current Employee) – Phoenix, AZ – September 11, 2018
The benefits are so small they are almost non existent and you don't qualify for paid time off until January of the following year. So you may end up waiting a very long amount of time. Also their benefits package is by far the worst I have ever seen