Busy Call Center Environment, Great Benefits
Licensed Auto Claims Adjuster III (Former Employee) – Phoenix, AZ – September 15, 2017
USAA has amazing benefits and perks. Once you're there for awhile, you realize why they have all the perks. If you don't mind being at your desk, on the phone all day, then this will be a great place for you. If you want to have work relationships with your co-workers or take your time reviewing claims, this is not the place for you. If you can get into a higher position, things are better. Otherwise, it feels like you're just another worker bee and can easily be replaced. You will be taking calls all day from not only insureds, but also claimants, other insurance providers, repair shops, enterprise rental, lawyers, etc. The huge call center environment is very different from other insurance companies.
Great benefits, bonuses, covered parking, Starbucks, Cafeteria on site, overtime, on site gym, relaxation rooms
restricted to desk, lack of socialization, on phones constantly, unrealistic target goals, trivial