USAA Employee Reviews

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2.0
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If you are on the phone you stay on the phone
Financial Advisor (Former Employee) –  San Antonio, TXNovember 11, 2018
USAA preaches get your foot in the door, and get promoted to the position you want. However, once you are on the phone the path off is almost impossible as you now have a customer service title on your resume they will keep you client facing. Some people I work with have been on the phone for 20+ years and one had applied every year to different roles.
Pros
Great benefits
Cons
No advancement off the phone.
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4.0
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Great place to work
Auto Insurance Adjuster (Former Employee) –  Colorado Springs, CONovember 10, 2018
USAA is a great employer. The managers are great and the career advancement opportunities are frequent and vary. The culture is fast paced and demanding.
Pros
Good work environment
Cons
Sometimes members are difficult
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4.0
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Fun and productive place to work
HR Learning Support Advisor (Current Employee) –  San Antonio, TXNovember 10, 2018
I truly enjoy working for USAA, a great place for growth opportunity. I had the pleasure as a contractor to work in two different departments and it was/is a great experience.
Pros
friendly and very professional environment
Cons
it takes a lot to become permanent
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4.0
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Professional and flexible place to work.
I/T Sr Technical Manager (Current Employee) –  Plano, TXNovember 8, 2018
Work is challenging and fulfilling with great leadership. Culture is professional and I have never heard of any other company that follow their mission statement more. Great company to work for.
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5.0
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Professional and member-centric; a noble vision and mission
Director Regional Site Management (Site Director) (Former Employee) –  Chesapeake, VANovember 8, 2018
USAA is a member-centric organization composed of very smart, professional, dedicated, and fun employees. USAA employees (including leadership) play hard and work hard on the right issues and initiatives. All employees sincerely care about the members who make up USAA's Association. I highly recommend USAA as a place of growth, continual learning, opportunities and employment. USAA also provides awesome benefits to their employees!! No wonder it's one of the very best organizations to work for.
Pros
The mission, the leaership and the people who make up USAA.
Cons
Work-life balance can be challenging at times
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2.0
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Testing makes the job stressful
Specialized Investment Services Representative (Former Employee) –  Addison, TXNovember 6, 2018
In order to keep a position in the Addison office you will have to pass the FINRA Series 7 in 60 days. Fast paced self taught studying environment. Stressful. A lot of hours reading and studying at home and the entire 8 hours during your training period. You will be required to take tests DAILY to ensure you are on the right path to passing the 6 hour exam. If you do not pass the exam and you have not been granted a chance to retake it, they will let you go when you get your test results. If you do pass, they will require you to take the Series 66 immediately after with 2 weeks of study time. You are judged heavily by your peers by your test scores and how many exams you've passed.
Pros
benefits
Cons
stressful testing and studying at home
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2.0
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Death by meeting
Senior Business Technology Manager (Current Employee) –  San Antonio, TXNovember 6, 2018
Meetings about meetings to plan the next meeting. Very silo'd and managers do not want to take any responsibility for anything. Measure everything and make sure you have someone to blame at all times
Pros
Great campus
Cons
Benefits, pay, work life balance
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3.0
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Positive Experience / Company Could Do Better
Licensed P&C Insurance Agent (Former Employee) –  Phoenix, AZ 85085November 5, 2018
From a business perspective USAA has everything figured out in ways one would never imagine possible. That said, after one gets out of the insulation of a training environment and actually gets into their real-world experience, I had a difficult time offering rental insurance to a brand new enlisted member of the military, that in my opinion, wouldn't do said member justice. It all came down to how much insurance products you could cram down every callers throat. Those who enjoyed that type of boiler-room environment, were successful. If one does not have an advanced degree, kiss the idea of ever getting off the phones goodbye.
Pros
Good folks in the cafeteria? Pay, facilities, on-site amenities
Cons
management, structure, opportunites
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4.0
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Collected on past due accounts
Member Service Representative (Former Employee) –  San Antonio, TXNovember 5, 2018
Call center: Outbound calls to various delinquent accounts with in USAA financial to include credit cards, home loans, car loans and personal loans. Part time work only.
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3.0
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stressful
Real Estate Processor (Former Employee) –  Phoenix, AZNovember 5, 2018
Promotions based on favoritism instead of experience and knowledge of doing the job. Management lives in a glass bubble and only interested in promoting themselves, not the customers or employee input to make the company better.
Pros
beautiful campus
Cons
work life vs family not balanced
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5.0
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Great Company
Licensed Insurance Agent (Current Employee) –  Brandon, FLNovember 4, 2018
USAA is member focused and is a wonderful company to be a part of and cares about both members/employees. USAA has great benefits and is a great place to advance.
Pros
Room to advance
Cons
Far Travel, lots of phone calls
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5.0
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Productive
Credit card Specialist (Former Employee) –  San Antonio, TXNovember 3, 2018
Management was great. Recived pay increases. Unlimited overtime. Some managers very understanding and considerate. Management kept up with performance review to let you know how yo are doing. Bonuses were great. Great place to work!
Pros
Pay
Cons
They hire anybody
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5.0
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Best company
Casualty Claims Adjuster/Property Adjuster (Former Employee) –  San Antonio, TXNovember 2, 2018
USAA really cares about its employees. They take care of the employees so the employees can take care of the customers. Bonuses were a huge plus. The overall culture at USAA is amazing.
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5.0
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Extremely fast-paced and stressful
Non-Injury Claims Adjuster (Former Employee) –  Phoenix, AZNovember 2, 2018
My role as an adjuster was very fast-paced and extremely stressful. There was more expected of you then there was time to get the tasks accomplished however, I loved my job and was never bored. There was something new every day.
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2.0
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Nothing To Say
Deposit Representative (Former Employee) –  Salt Lake City, UTNovember 2, 2018
Nothing to say..It wasn't what I thought it would be. The vibe and feel of the whole place wasn't what you'd expect really, Plus the fact the training took forever - was the part that sort of irrelevant.
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2.0
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Great place to not work
Software Quality Engineer (Former Employee) –  San Antonio, TXNovember 1, 2018
Lots of excitement about the company and the benefits, but no drive to deliver software quickly or efficiently. 20% bonus at end of year whether you were a top performer or bottom dweller...so most people were bottom dwellers. Unimpressed.
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5.0
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Great place to work when you are starting out in the insurance industry.
Liability Claims Representative (Former Employee) –  Tampa, FLOctober 31, 2018
For a recent college graduate its an amazing place to learn, grow and advance. For someone that has been in the industry for much longer the level of stress can be a burden.
Pros
great benefits
Cons
stressful, micro management, call center environment
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5.0
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I loved working for USAA Best Company to work for
Credit Risk Analyst/ Auditor (Former Employee) –  San Antonio, TXOctober 31, 2018
It has been the best company to work for in my professional career.
The culture, the mission, the employee training and benefits are top notch. I can't say enought about working for USAA.
Pros
gym, daycare, health clinic, outdoor activities and groups
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4.0
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Great company to work for
Licensed Banking and Insurance Specialist (Former Employee) –  Colorado Springs, COOctober 31, 2018
USAA is a great company to work when it comes to benefits. They always listen to their employees and their members and find ways to improve to accommodate the needs for everyone. The company offers life insurance, discount for purchasing special products, wonderful benefits, and top notch 401k! They offers education funds as well. I didn't like how difficult it was to advanced in other job category within a company. Another negative side is difficulty with scheduling. In order to get your time off, you have to bid a year in advance. And requesting time off is not flexible at all.
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5.0
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Great place to work
Financial Foundations Sr. Specialist (Current Employee) –  Phoenix, AZOctober 30, 2018
I don't want to leave. The company provides great benefits in office employees have free gym on site and childcare benefits. I have worked for them for almost 10 years and have held different positions through out the years.
Pros
employee engagement
Cons
no option to transfer remotely
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Overall rating

4.0
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