USAA Employee Reviews

They don't pay well, they overwork you. no job security. the workplace environment is not good. everyone is always looking for a new job, because they are being threatened to be fired for not hitting their "goals". the goals get hirer every month, but the pay stays the same. This is the worst job I've every had.

Pros

they pay you bi weekly.

Cons

they overwork you, pay is bad.

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Customer Service - Insurance

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Don’t Waste Your Time

Non-injury Auto Claims Adjuster (Former Employee) - Tampa, FL - November 25, 2023

If you have an absolute chance to apply elsewhere, please do so. Having severed in the military for 10 years, this company is run just like it. Well, in the manner where things that make sense at not implemented and things that don't are policy. Management are oblivious to the decision they make because they don't affect them or their annual salary increases while the company bleeds billions!As a member of of the company for over 10 years, it's sad that this company has gone down the path it's on. They have lost so many employees and continue to do so. They insist on core values for our members and yet they don't abide by them for their own in employees. They preach about work/life balance but do know that you'll have to work overtime daily to meet their unreal goals!When I resigned, I was contacted by HR via voicemail as they'd like a callback to discuss my reasons for leaving. I called within 30 minutes of that voicemail and I've yet to hear back from them. I could go on, but I don't think many people will heed my warning!

Cons

Everything

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Able to learn a lot, busy days, okay pay but to much work for claims adjuster

Auto Adjuster II (Former Employee) - Chesapeake, VA - November 25, 2023

What is the best part of working at the company?Benefits Package and some co-workersWhat is the most stressful part about working at the company?To much required to handle claims What is the work environment and culture like at the company?Favoritism seems to be big there didn’t seem to be able for advancement unless you were already in a higher position or been there for several yearsWhat is a typical day like for you at the company?Busy but nothing out of the ordinary unless weather was bad or has been bad

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The benefits are really good

Banking Representative (Former Employee) - Knoxville, TN - November 23, 2023

The hours are long but the pay and benefits are amazing. Immediate benefits and they provide the equipment for certain positions. They train you for 6 weeks.

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USAA insights

Based on 1,976 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Inclusive work environment

Excellent place to work. If you get hired you will love it and want to retire here

Legal Assistant/Paralegal (Current Employee) - New Orleans, LA - November 23, 2023

What is the best part of working at the company?The Environment and benefits are the absolute best. What is the most stressful part about working at the company?The amount of work you do depending on your role. What is the work environment and culture like at the company?Excellent Atmosphere and culture. What is a typical day like for you at the company?Very busy, fast paced and fun

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Horrible management

Licensed Insurance Agent (Former Employee) - Colorado - November 22, 2023

They have horrid training environment management. Super demeaning and disrespectful. If you want to be sexualized or degraded this is the place to be. I have never in my life been more disrespected than by my so called management and facilitators. Worst job experience ever.

Cons

Short breaks, unhealthy “Free” food

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Not terrible

Licensed Insurance Agent (Former Employee) - Indianapolis, IN - November 20, 2023

Working here was not terrible. But however it was also not the best. Sometimes I would get overwhelmed with certain phone calls or a customers request and I felt like mainly they make you figure it out for yourself or call the help like for help and they basically guide you through it or tell you where to find help.

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Unrealistic Expectations & No Work/Life Balance

Non-Injury Auto Claims Adjuster (Current Employee) - Phoenix, AZ - November 16, 2023

Training did NOT train for real life experience. Every claim is unique and there's so many nuances. Once getting to the floor, they open the flood gate and expect you to stay afloat. Good luck getting assistance from your team, they're struggling too. If you have too many activities (a task that needs to be done, such as a new post from the member, an invoice to be paid, or a reminder to set up repairs), you're on the radar for write up. I'm constantly putting 8-10 hours of OT in each week and still falling behind. Please explain how an average adjuster can manage 250+ claims at one time while closing them out in less than 4 weeks time. We're waiting for the answer. Otherwise, great company! Pay is terrific, peers are solid individuals, members are pretty great too, but the office is actually pretty nice.

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Good coworkers, terrible ‘members’

Customer Service Representative (Current Employee) - Colorado Springs, CO - November 15, 2023

USAa has great benefits I will say that. I love all my coworkers, but the job load is insane and so draining. Calls are always back to back to back and never ending and there is no time to decompress. The members are awful, especially the boomers who think everyone should cater to their lack of understanding of the 21st century. The metrics you have to meet are impossible, and make you feel terrible even if you don’t have much say in them.

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If you’re a contractor, get ready to feel segregated

IT Contractor (Former Employee) - San Antonio, TX - November 15, 2023

They think they’re better than everyone.As a contractor, you get a red badge, to separate you from the others. Don’t you even DARE look at a green badge, you look at them and you’ll feel like they enacted some local segregation laws.These people don’t even know what job we do (we prepare and install software on computers, or “stage” them), so god forbid you’re on your phone when you push to update/install a 30 minute process on 100 machines. Off with your head if they see you.I’m just glad my area was slightly secluded, I can only imagine the micromanaging they do to the contractors working besides full time employees

Pros

Good on resume

Cons

Micromanaging, segregation

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Not for the Weak

Auto and Property Insurance Specialist (Former Employee) - San Antonio, TX - November 15, 2023

Change was the culture of the company, get over it was the attitude. Some managers were supportive but most were indifferent. I struggled during Covid and my manager was not supportive at all. The atmosphere changed from how can I help the member to sell everything to the client. It was disappointing and hard for those of us who were there to help with the members need and not sell them things they didn’t need.

Pros

Bonuses and paid well

Cons

Short breaks, micromanaged time

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Great company

Loan Officer (Current Employee) - San Antonio, TX - November 15, 2023

Been here for 9 years. Excellent benefits. They take care of you. Great 401K, pension, and PTO. Very competitive process when applying for internal positions. I’ve done a couple of rotations but haven’t been able to land anything permanent. Mortgage is scary right now due to current economy. But I love working for a company who supports our military, veterans, and their families.

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Work was amazing rewarding because we knew what was required to support the mission. Exceptional senior leadership and colleagues.

Senior Executive Assistant (Former Employee) - San Antonio, TX - November 15, 2023

I enjoyed my job, work flow was manageable. Professional colleagues were always helpful if needed. So much to learn and be proud to have participated in the opportunities.

Pros

Benefits, atmosphere, sharing mission and values were beneficial to all employees

Cons

Not having an experienced manager. Advice, stay focused and pursue your goals and duties.

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Great culture and a productive workplace

Loan Officer Assistant (Former Employee) - Phoenix, AZ - November 14, 2023

Great company with a heart, but overworked and underpaid. Compensation should be reviewed to be competitive. Overall good culture and potential for advancement.

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Productive and fun

Recruiter (Former Employee) - Phoenix, AZ - November 14, 2023

Productive and fun place to work great atmosphere and environment would highly recommend working there. USAA is a great place to work so check them out.

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Leadership doesn't listen and employee complaints are swept under the rug

Actuary (Current Employee) - Remote - November 14, 2023

Everything has been going downhill since 2018. Leadership doesn't listen and employee complaints are swept under the rug. The culture has changed so much within 7 years and the treatment of employees is deplorable. It used to be such an amazing place but now I would never ever recomend anyone work there.

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Best place to work

Insurance Agent (Former Employee) - San Antonio, TX - November 13, 2023

Best place to work best people to work with great pay great benefits interview was tough but if you push through you'll get the job be professional but human!

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Great benefits but the leadership is toxic

Insurance Professional (Former Employee) - Tampa, FL - November 13, 2023

I worked here for almost three years. The benefits are amazing probably the best offered around but the culture prides themselves on intimidating employees for fear of being let go and a lot of manipulation. There is no work like balance. PTO is offered but not available most of the time. They created an incentive for overtime so you can collect time off as well yet, it needed be approved and always denied. I stayed because my family needed the health benefits but once I was switched to a new manager that who constantly threatened our team any time our numbers were low. I would not recommend working here.

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Great benefits

Banking Specialist (Current Employee) - Tampa, FL - November 9, 2023

USAA is a great company to work for. They value their employees and provide proficient training to their employees to ensure productivity and efficiency. They also provide great benefits to their employees starting at the 3rd month of employment. The only downside is that they used to be costumer oriented and lately they are pressuring representatives to lower their times on the calls. Therefore reps feel in the obligation to rush through the calls to be able to meet the daily strict metrics. Another downside is the constant change. Almost every day they change a procedure so we have to adapt quickly to avoid documented errors that can affect you metrics/performance.

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USAA's Mission is Strong - Leadership is NOT

Program Director (Current Employee) - San Antonio, TX - November 9, 2023

USAA, once a great place to work has been turned into an organization managed by fear and intimidation. Top leaders in-fight and work in super secret so ED and below are left out with no idea what's going on. People keep their heads down hoping they are not next on the chopping block. Participation in "culture" events is up because it is mandated. Say something negative, you will be out. Great mission and they do a lot to help the military but it is a very toxic environment.