USAA Employee Reviews

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1.0
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I will not refer this company
Sr. Member Financial Foundations Associate (Former Employee) –  TampaJuly 20, 2018
This company retailated against me .The manger called my friend names in the workplace.This company and the mangers suck..I will not refer anyone there.All the good management they have fired
Pros
Bonus once a year
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3.0
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Military style
Insurance Cross-Sales Agent (Former Employee) –  Phoenix, AZJuly 20, 2018
Military style environment. You were on the phone all day call after call I was great at my job but this type of call center mentality is definitely not for me
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2.0
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Too much drama
Third party call center agent (Former Employee) –  Louisville, KYJuly 18, 2018
Environment was very dramatic, other agents didn’t respect each other. Too strict. I was not happy with needed accommodations It was very stressful and hard to get assistance from some supervisors
Pros
No pros
Cons
No cons
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4.0
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awesome place
Licensed Insurance Agent (Current Employee) –  Colorado Springs, COJuly 18, 2018
awesome place to work with amazing core values and amazingly friendly employees. calls can be back to back, however, very rewarding. company treats their employees really well.
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4.0
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Great stepping stone job
Financial Foundations Advocate (Former Employee) –  Home BasedJuly 17, 2018
Nice stepping stone job. Beware of getting too comfortable...this job gives you a very easy walk down stagnant way .. too many people have worked here 10-20 years in the same position with a college degree.. don't let it suck you in for too long. Competitive career advancements due to the large tenured employee pool.
Pros
Stable company, nice professional coworkers
Cons
Low base salary because they over spend on your benefits package
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5.0
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Awesome place to work
Mortgage Fulfillment Support Technician (Former Employee) –  San Antonio, TXJuly 17, 2018
Great place to work and management was very professional without being over bearing. They encouraged & promoted a pleasant work environment. They had a bunch of amenities like cafeteria, gym, daycare, clinic & mainstream franchises like McDonald's & Starbucks.
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5.0
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Fantastic Company
Member Solutions Associate (Current Employee) –  Colorado Springs, COJuly 17, 2018
USAA is a great company to work for with great people! Overall, I don't think a company or work environment gets any better than this. We have unmatched benefits, competitive pay , great 401(k) matching, PTO, and an overall supportive and welcoming workplace. Would definitely recommend USAA to anyone.
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5.0
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Great Place To Work
UNDERWRITER (Former Employee) –  San Antonio, TXJuly 17, 2018
Worked there for 8 years and was promoted 4 times. If you work hard and bust tail, then USAA is great at promoting from within. Super structured but also very fun, can where shorts, nice bonuses.
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5.0
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Great company, Culture not for everyone
Bank Fulfillment Manager (Former Employee) –  Tampa, FLJuly 17, 2018
This is a great company to work for and they do truly care about their employees. The military cultured is extremely ingrained and may take some getting used to for people.
Pros
Work Life balance
Cons
Salary
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5.0
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Productive and great place to work in
Ground Transportation Driver (Current Employee) –  San Antonio, TX 78288July 17, 2018
Paid time off. Great benefits. Great technology to work with. One of a kind workplace. Great people to work with. Outstanding customer/member service. Top notch insurance coverage and quick claims.
Pros
Retirement, vacation and medical benefits.
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4.0
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Overall Experience
Mortgage Underwriter -All VA Products (Former Employee) –  Addison TXJuly 16, 2018
Very productive . Management was great until our Director resigned.
They moral went down. workplace culture was wornderful.
Hardest part of the job not enough time in the day to get all our work done. We were very busy at the Addison location.
Most enjoyable part of the job my coworkers
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5.0
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USAA Is a great place of employment
Customer Care Professional (Former Employee) –  San Antonio, TXJuly 16, 2018
USAA is a wonderful place of employment. The upper management encourages educational advancement. There was also tuition reimbursement and great benefits.
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5.0
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Good Atmosphere
Insurance Agent (Current Employee) –  San Antonio, TXJuly 15, 2018
Encourages you to push yourself past the limits you set yourself at, Great benefits and would highly recommend to friends and family alike. Have to see for yourself!
Pros
Worklife
Cons
Time Management
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4.0
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Great learning experience.
Accounting/Financial Analyst (Former Employee) –  San Antonio, TXJuly 15, 2018
Mostly computer work interspersed with meetings with internal customers. Learned to handle diverse personality types and egos. Great manager in one job; not so good in the other. Good workplace culture. Hardest part was learning to have patience with a poor manager. Enjoyed meeting new customers and meeting their reporting needs.
Pros
Flexible work schedule
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1.0
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if you need health insurance
Member Service Specialist (Current Employee) –  Tampa, FLJuly 15, 2018
USAA is great if you need health insurance you are willing to play the game of it not about the numbers but you need to sell more products. Just come in and say yes and you will be fine until you can not take it anymore.
Pros
the insurance
Cons
everything about the place
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5.0
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Great Culture
Specialized Investment Services Representative (Former Employee) –  Addison, TXJuly 13, 2018
Really great place to work. I felt like I was family. I have to keep writing so I get to the required amount of characters. I have to get to 150 characters.
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2.0
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Not what it used to be
Sr. Relationship Specialist. (Former Employee) –  San Antonio, TXJuly 13, 2018
USAA used to be all about the mission, but now it is just like any other company out there. USAA is now run by children. the managers pretend to care about their associates, but they are really only interested in getting to the next thing. Benefits aren't that great and pay is rapidly falling behind against other companies. Every year USAA has a survey that it is supposed to be anonymous, but it isn't the fine print says the information can be available to some people so you are obligated to answer that is all peachy. Everyone carries a knife and it is ready to put it in your back. USAA is like society only the 1% have great jobs, the rest no so much.
Pros
Some benefits
Cons
Micromanagement, No advance, who you know culture
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3.0
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Working for military veterans
Staff Appraiser (Former Employee) –  San Antonio, TXJuly 13, 2018
Allowed interaction with current and former military personnel who served the country, company strives to be a premier customer service provider for all customers
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3.0
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alot of incentives but they come with strings
Claims Adjuster III (Current Employee) –  Tampa, FLJuly 12, 2018
you get told of all the great things the company offers and they do offer them but it comes with strings because they offer very little flexibility regarding work life balance, some of their procedures are outdated and need to be revisited for employee benefit
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4.0
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Great benefits..Changing culture
Manager Member Solutions - Bank (Former Employee) –  Phoenix, AZJuly 12, 2018
Great company, but the culture is shifting to be more sales focusd and numbers driven. Most jobs are phone jobs. Great bonuses. Career path needs to be more defined for entry level employees.
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Overall rating

4.0
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