Work wellbeing score is 67 out of 100
3.8 out of 5 stars.
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USAA Employee Reviews

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United States4,477 reviews

Ratings by category

3.6Work-Life Balance
4.0Pay & Benefits
3.4Job Security & Advancement
3.3Management
3.7Culture

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militarymembercenterclaimbenefitbonusgymadjuster

Great place

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Great place and great benefits and great opportunities to work and grow. Left due to other reasons but it’s great to work there. I found my short time there to be enjoyable and advantageous and amazing
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Great benefits and work

Great work, everyone cares for the mission. Left due to other reasons but not due to disliking the employment. Working in IT there was awesome. The team's work well together.
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USAA insights

Based on 1,980 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to learn new things
  • Inclusive work environment

Micromanaged, low employee moral

USAA has lost sight of what it stood for honesty, integrity,loyalty, service is gone and it shows in all aspects of the company. Many employees have left due to upper management not listening to the needs of what front line adjusters are relaying first hand what members are advising them.
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Management de-humanizes you

The managers are so bent about their own bonuses they will de humanize and humiliate you to the point of quitting. The company itself is wonderful and has benefits beyond belief but management is horrific and even when you bring it to Hr they’ll gas light you. Trust me when I say the benefits aren’t worth your mental health. If you can’t handle having a manager that will literally treat you like the gum on the bottom of your shoe then run ! You will also be required to meet super unrealistic goals but still be paid the hourly rate only ! Also Christmas bonus is about 1500. You do get a bonus around March but the manager decides how to distribute it so if they don’t like you you’ll get the least amount. It’s roughly between 3%-8% of your annual salary

Pros

Pto, health insurance, bonus’s

Cons

No commission, Micro managed, managers are awful, hr doesn’t take you seriously if you have a real complaint about a manager
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Amazing

What is the best part of working at the company?The people and the work culture. What is the most stressful part about working at the company?Really nothing the team works together and everyone is hands on. What is the work environment and culture like at the company?Amazing, inclusive, flexible, collaborative. What is a typical day like for you at the company?Busy but structured and collaborative with the team.
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Overwhelmed

Not what it used to be. In the beginning it was about helping the members that called now it’s only about making a sale and making sure members have all policies available.
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Dead End

If you want to retire at a company going downhill in a flaming insured go-cart. This is the place. If you are great at brown nosing and ready to drink the kool aid. This is the place. If you love working for CEOs that pay themselves more year over year despite record loses and declining membership. This is the place. If you enjoy lower bonuses year over year regardless of how much revenue you make them. This is the place. Good benefits though, for now.
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Great company

Great company. Better pay than most places and plenty of room for growth. The company is still growing and they aren't as advanced as other companies.
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used to be the best

Worked there in the glory days when the saying was, we take care of the employees and in turn they take care of the customers. Unfortunately, that is the past.
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Dont work here.

They don't pay well, they overwork you. no job security. the workplace environment is not good. everyone is always looking for a new job, because they are being threatened to be fired for not hitting their "goals". the goals get hirer every month, but the pay stays the same. This is the worst job I've every had.

Pros

they pay you bi weekly.

Cons

they overwork you, pay is bad.
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Don’t Waste Your Time

If you have an absolute chance to apply elsewhere, please do so. Having severed in the military for 10 years, this company is run just like it. Well, in the manner where things that make sense at not implemented and things that don't are policy. Management are oblivious to the decision they make because they don't affect them or their annual salary increases while the company bleeds billions!As a member of of the company for over 10 years, it's sad that this company has gone down the path it's on. They have lost so many employees and continue to do so. They insist on core values for our members and yet they don't abide by them for their own in employees. They preach about work/life balance but do know that you'll have to work overtime daily to meet their unreal goals!When I resigned, I was contacted by HR via voicemail as they'd like a callback to discuss my reasons for leaving. I called within 30 minutes of that voicemail and I've yet to hear back from them. I could go on, but I don't think many people will heed my warning!

Cons

Everything
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Able to learn a lot, busy days, okay pay but to much work for claims adjuster

What is the best part of working at the company?Benefits Package and some co-workersWhat is the most stressful part about working at the company?To much required to handle claims What is the work environment and culture like at the company?Favoritism seems to be big there didn’t seem to be able for advancement unless you were already in a higher position or been there for several yearsWhat is a typical day like for you at the company?Busy but nothing out of the ordinary unless weather was bad or has been bad
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The benefits are really good

The hours are long but the pay and benefits are amazing. Immediate benefits and they provide the equipment for certain positions. They train you for 6 weeks.
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Excellent place to work. If you get hired you will love it and want to retire here

What is the best part of working at the company?The Environment and benefits are the absolute best. What is the most stressful part about working at the company?The amount of work you do depending on your role. What is the work environment and culture like at the company?Excellent Atmosphere and culture. What is a typical day like for you at the company?Very busy, fast paced and fun
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Horrible management

They have horrid training environment management. Super demeaning and disrespectful. If you want to be sexualized or degraded this is the place to be. I have never in my life been more disrespected than by my so called management and facilitators. Worst job experience ever.

Cons

Short breaks, unhealthy “Free” food
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Not terrible

Working here was not terrible. But however it was also not the best. Sometimes I would get overwhelmed with certain phone calls or a customers request and I felt like mainly they make you figure it out for yourself or call the help like for help and they basically guide you through it or tell you where to find help.
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Difficult job

Benefits used to be great but now they are just average at best. They monitor the employee's every breath. Education reimbursement is nice to have.
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Unrealistic Expectations & No Work/Life Balance

Training did NOT train for real life experience. Every claim is unique and there's so many nuances. Once getting to the floor, they open the flood gate and expect you to stay afloat. Good luck getting assistance from your team, they're struggling too. If you have too many activities (a task that needs to be done, such as a new post from the member, an invoice to be paid, or a reminder to set up repairs), you're on the radar for write up. I'm constantly putting 8-10 hours of OT in each week and still falling behind. Please explain how an average adjuster can manage 250+ claims at one time while closing them out in less than 4 weeks time. We're waiting for the answer. Otherwise, great company! Pay is terrific, peers are solid individuals, members are pretty great too, but the office is actually pretty nice.
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Good coworkers, terrible ‘members’

USAa has great benefits I will say that. I love all my coworkers, but the job load is insane and so draining. Calls are always back to back to back and never ending and there is no time to decompress. The members are awful, especially the boomers who think everyone should cater to their lack of understanding of the 21st century. The metrics you have to meet are impossible, and make you feel terrible even if you don’t have much say in them.
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If you’re a contractor, get ready to feel segregated

They think they’re better than everyone.As a contractor, you get a red badge, to separate you from the others. Don’t you even DARE look at a green badge, you look at them and you’ll feel like they enacted some local segregation laws.These people don’t even know what job we do (we prepare and install software on computers, or “stage” them), so god forbid you’re on your phone when you push to update/install a 30 minute process on 100 machines. Off with your head if they see you.I’m just glad my area was slightly secluded, I can only imagine the micromanaging they do to the contractors working besides full time employees

Pros

Good on resume

Cons

Micromanaging, segregation
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Not for the Weak

Change was the culture of the company, get over it was the attitude. Some managers were supportive but most were indifferent. I struggled during Covid and my manager was not supportive at all. The atmosphere changed from how can I help the member to sell everything to the client. It was disappointing and hard for those of us who were there to help with the members need and not sell them things they didn’t need.

Pros

Bonuses and paid well

Cons

Short breaks, micromanaged time
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Overall rating

Based on 4,514 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.4 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.7 out of 5 stars for Culture

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