Enrollment Coordinator (Former Employee) – Little Rock, AR – May 15, 2018
A typical day as an Enrollment Coordinator was gathering and preparing data for upcoming open enrollments. Excel formulas are a part of your day to day formatting of payroll files. There were several management changes that caused some confusion within the department which led to the demise of several employees. The hardest part of the job was gathering all the needed information and then making sure your case was working properly prior to the enrollment beginning. The most enjoyable part of the job was your working relationship with fellow employees.
Customer Service Representative (Former Employee) – Little Rock, AR – March 5, 2018
I worked in customer service, so a typical day involves signing in at 8 and answering phones and emails all day answering and assisting customers with their policies and claims. Along with documenting all the calls.
Worker (Former Employee) – Arkansas – January 8, 2018
The place is a ship without a rudder. They additionally eliminate positions at the drop of a hat. Pay and benefits are good, but that’s it. Absolutely no job security and your role will change at least once per year.
Pay and benefits are good
Poor leadership, uncooperative associates, chaotic business environment.
GROUP ISSUE SPECIALIST II (Former Employee) – Little Rock, AR – October 11, 2017
This company does compensate employees very well. There is absolutely no room for advancement. Company is constantly changing, but there isn't any consistency. Very stressful chaotic due to no organization.
Flexible Scheduling/ Work from Home/ Great benefits
Poor Management/ Poor Training/ Men Promote Before Women
Operations (Current Employee) – Little Rock, AR – October 8, 2017
Your experience will undoubtedly vary based on your role, location, department and direct management. There are some exceptional people but organizational restructuring has driven uncertainty across the organization.
SUPERVISOR (Former Employee) – Little Rock, AR – August 17, 2017
Customer service manager that managed the training and coaching of employees including meeting departmental goals. Responding to escalated issues and worked on resolving claim and invoicing issues with the team.